Big Apple Connect
Big Apple Connect is bringing free high-speed internet service to NYCHA!
NYC's Office of Technology and Innovation officially launched Big Apple Connect in September 2022 to ensure that NYCHA residents have access to free, fast, reliable, and safe internet. NYCHA residents without existing home internet will be able to sign up for Big Apple Connect with either Optimum or Spectrum (service provider will depend on where you live). Existing Optimum and Spectrum customers will have their bills reduced to as low as $0, as monthly internet and basic cable TV charges are eliminated.
NYCHA residents in eligible developments are eligible to receive:
- FREE internet connections with download speeds of up to 300 Mbps
- FREE wireless router
- FREE modem
- FREE basic cable TV
- FREE cable box and remote control
Who is Eligible?
Residents of the developments listed below are eligible to enroll in Big Apple Connect today. More developments will be added throughout 2023. Check this page for updates.
Note: All Bronx developments below are covered by Optimum.
Bailey Avenue-West 193rd Street
Claremont Parkway-Franklin Avenue
Claremont Rehab (Group 3)
College Avenue-East 165th Street
East 180th Street-Monterey Avenue
Fort Independence Street-Heath Avenue
Glebe Avenue-Westchester Avenue
Saint Mary's Park
Throggs Neck Addition
Twin Parks East (Site 9)
Note: Service provider for Brooklyn developments indicated in parentheses below.
Albany II (Optimum)
Bay View (Optimum)
Bedford-Stuyvesant Rehab (Optimum)
Borinquen Plaza I (Spectrum)
Borinquen Plaza II (Spectrum)
Coney Island I (Site 8) (Optimum)
Coney Island I (Sites 4 & 5) (Optimum)
Cypress Hills (Optimum)
Garvey (Group A) (Optimum)
Ocean Hill Apartments (Optimum)
O'dwyer Gardens (Optimum)
Reid Apartments (Optimum)
Sheepshead Bay (Optimum)
Taylor Street-Wythe Avenue (Spectrum)
Unity Plaza (Sites 4-27) (Optimum)
Note: All are located in Manhattan and are serviced by Charter/Spectrum.
131 Saint Nicholas Avenue
154 West 84th Street
45 Allen Street
830 Amsterdam Avenue
Campos Plaza II
Lower East Side Rehab (Group 5)
Lower East Side I Infill
Seward Park Extension
Upaca (Site 5)
Upaca (Site 6)
WSUR (Site A) 120 West 94th Street
WSUR (Site B) 74 West 92nd Street
WSUR (Site C) 589 Amsterdam Avenue
Note: All Queens developments below are covered by Spectrum.
Beach 41st Street-Beach Channel Drive
Conlon Lihfe Tower
Leavitt Street-34th Avenue
Ocean Bay Apartments (Oceanside)
Queensbridge (North And South)
Note: All Staten Island developments below are covered by Spectrum.
New Lane Area
- Who can enroll in Big Apple Connect?
- Residents living in the NYCHA developments listed above are eligible. Call the phone numbers below to check eligibility.
- Do I need an ID to enroll?
- No. You only need to give your street address and apartment number to get started.
- Is this program mandatory?
- Residents without existing internet service have to actively enroll in Big Apple Connect. Existing customers will soon see their bills automatically reduced.
- How do I enroll?
- Call your cable provider (Optimum or Spectrum).
- Is the program free?
- Yes, the Big Apple Connect program is completely free. Optimum and Spectrum may offer you additional services with faster speeds, premium cable channels, and/or phone service. These additional services are not free. You will be responsible for any additional services not covered by the Big Apple Connect program.
- Is there a cancellation fee?
- If you have only the basic Big Apple Connect program package, then no. If you have opted for additional services, you will be responsible for those associated costs.
- Who gets the bill?
- You will receive a billing statement from the vendor that shows you don't owe anything, because you participate in Big Apple Connect. This program is funded by the City of New York, which is paying the vendor directly to make sure you have free, fast, reliable, and safe access to high-speed internet. If you choose to get additional services, your bill will list those services and you are responsible to pay the fees associated with them.
- Is there a credit check?
- If you opt-in to Big Apple Connect, then no. If you choose to get additional services, the vendor may require a credit review.
- Can I get a credit/refund for basic cable services that I already paid for?
- No, you will only receive benefits from the point you opt-in to the program by completing the vendor application. The City of New York will not pay for any services retroactively.
- When does this offer expire?
- The City of New York has entered into contracts with Optimum and Spectrum to fund the Big Apple Connect program for at least three years – through the summer of 2025.
- What happens if I have a problem?
- If you need assistance or have problems with vendor enrollment or service quality, a dedicated Big Apple Connect customer service line is available to you through your particular provider. If you are having trouble with an existing enrollment or have received a billing error, you can also contact 311 to request assistance.
- What happens if I move or have to cancel the benefit?
- As long as you are a resident in a participating NYCHA development, you can continue to use the Big Apple Connect service. If you need to transfer your service, call your vendor's customer service line (listed above).
- What if I already have internet and cable service through Optimum or Spectrum?
- You don't have to do anything. If you are eligible, you will automatically see the savings on your next bill.