Emergency Assistance

If you or your family are in urgent need of assistance, please use the information below.

In case of emergency, call 9-1-1.

For urgent food and hunger needs, call the Emergency FoodLine at 1-866-888-8777.

For temporary housing assistance, call 3-1-1 or visit a location.

For shelter, call 3-1-1 or visit a location.

For mental health or substance abuse help, call 800-543-3638.

For domestic violence services, call the Domestic Violence Hotline at 800-621-4673 or call/visit a Family Justice Center.


Case Status and Information

Please logon to your ACCESS HRA account to view your case status and more. Connect your case with HRA to view benefit information.

For detailed information about your SNAP or Cash cases, or to schedule an appointment:

Call the Human Resources Administration (HRA) information line at 718-557-1399.


  • Call the Human Resources Administration (HRA) Infoline at 718-557-1399.
  • To reschedule an initial application interview, call 718-923-6044.
  • To reschedule a recertification interview, call 718-722-4924.
  • You may also visit a local SNAP center. Find a location near you.

For SCRIE/DRIE: Call 3-1-1.

For Medicaid Renewal: Call the HRA Medicaid Helpline at 888-692-6116.

Welcome to ACCESS HRA online support.

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Our online support team will respond to inquiries from 8:30am – 4:30pm Monday – Friday. Inquires sent over the weekend will receive a response on Monday.