ACCESS NYC Contact Form


Coronavirus (COVID-19) Updates

COVID-19 Resources page

City Agency Services Updates page

Emergency Assistance

If you or your family are in urgent need of assistance, please use the information below.

In case of emergency, call 9-1-1.

For urgent food and hunger needs, call the Emergency FoodLine at 1-866-888-8777.

For temporary housing assistance, call 3-1-1 or visit a location.

For shelter, call 3-1-1 or visit a location.

For mental health or substance abuse help, call 1-800-543-3638.

For domestic violence services, call the Domestic Violence Hotline at 1-800-621-4673 or call/visit a Family Justice Center.


Thank you for contacting ACCESS NYC. It is our pleasure to respond to your questions and comments and make sure ACCESS NYC is easy to use.

If you want to apply for or recertify for SNAP or Cash Assistance benefits, check your case status or view documents required for your cases, visit ACCESS HRA.  

Please fill out the form below and our staff will respond to you.

How Can We Help You?

For SNAP or Cash Assistance applications and Fair Fares related questions, contact ACCESS HRA.

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Communications made through this electronic mail and message system shall in no way be deemed to constitute legal notice to the City of New York or any of its agencies, officers, employees, agents, or representatives, with respect to any existing or potential claim or cause of action against the City or any of its agencies, officers, employees, agents, or representatives, where notice to the City is required by any federal, state or local laws, rules, or regulations.

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