About Civic Service Design
Our goal for service design is to make public services as effective and accessible as possible for all New Yorkers.
NYC Civic Service Design Tools + Tactics provides a central resource for best practices in service design to support public servants and help spread service design methods across New York City government.
It was produced by the Service Design Studio at the NYC Mayor’s Office for Economic Opportunity. We used the service design process to create this resource in its entirety. And in true service design fashion, it will continue to grow and evolve with feedback and use.
Send us a note with any questions, feedback on how these tools and tactics work for you, and if you have any to add.