If you have a transportation-related problem or question, contact NYC DOT by phone, postal mail, or by using an online form. Some transportation operations, such as the subways, airports and some bridges, are the responsibility of other agencies. Find out what NYC DOT does Find contact information for area bus services, ferry services, train services and other helpful numbers Get email updates and connect with NYC DOT on social media
Contact the Commissioner
You should receive an acknowledgement of your correspondence within 14 calendar days that will provide you with an update on how your case is being handled. Contact the Commissioner online
Send a LetterCommissioner, Department of Transportation
55 Water Street, 9th Floor
New York, NY 10041
Contact ADA Coordinator and Disability Service Facilitator
If you have an inquiry or complaint regarding an accessibility issue, contact your ADA Coordinator and Disability Service Facilitator. Report a problem to the ADA Coordinator and Disability Service Facilitator online If your issue is concerning pedestrian ramps, you can also visit our Pedestrian Ramps Website for more information
Contact Your Borough Commissioner
If you have an inquiry or complaint in your neighborhood, contact your Borough Commissioner.
BronxBorough Commissioner Nivardo Lopez
212-748-6680 Report a problem to the Bronx Borough Commissioner
BrooklynBorough Commissioner Keith Bray
646-892-1350 Report a problem to the Brooklyn Borough Commissioner
ManhattanBorough Commissioner Ed Pincar Jr.
212-839-6210 Report a problem to the Manhattan Borough Commissioner
QueensBorough Commissioner Nicole Garcia
212-839-2510 Report a problem to the Queens Borough Commissioner
Staten IslandBorough Commissioner Roseann Caruana
212-839-2400 Report a problem to the Staten Island Borough Commissioner
Title VI, Civil Rights, Discrimination Complaints
NYC DOT is committed to compliance with all Civil Rights regulations. Persons who believe they have been discriminated against (i.e. excluded from participation in, denied the benefits of, or access to, NYC DOT programs or services) on the basis of race, color, national origin, sex, age, disability, or income status have the right to file a complaint. Discrimination complaints can be filed online, by mail, or by calling 311. Your complaint must be submitted within 180 days of the alleged discrimination. Learn more about your rights and the complaint process in English, Arabic, Bengali, French, Haitian Creole, Korean, Polish, Russian, Spanish, Chinese, Urdu, or Yiddish (pdf) File a complaint with NYC DOT
Litigation Services and FOIL Information
Temporary Contact Information During COVID-19
In light of Governor Cuomo's Executive Order No. 202.8 suspending service of process until April 19, 2020, service on NYC DOT at 59 Maiden Lane, 37th Floor, New York, NY 10038 is suspended.
During this period please submit scanned copies of your subpoenas and other legal documents for service of process to EO202process@dot.nyc.gov.
Freedom of Information
Article 6 of the New York State Public Officers Law (FOIL) allows the public to submit written requests for access to Department of Transportation (NYC DOT) records.
Due to office closings related to the COVID-19 State of Emergency, it is recommended that you submit FOIL requests electronically via NYC’s OpenRecords Portal.
If you are unable to submit a request electronically, you may mail your request to: New York City Department of Transportation, Records Access Officer, 55 Water Street, 4th floor, New York, NY 10041.
Request a Service or Report a Problem
You may request many NYC DOT services and apply for many NYC DOT permits online. Request maps, travel or construction permits, and more online
To request a service or report a problem by phone, call 311
Check the Status of a Case
You may check the status of a Customer Service case online or view the status of other cases in your area
Please contact the Department of Finance for assistance with parking tickets and camera violations.
Moving Violations or Towed Vehicles
For information on making a press inquiry, visit the NYC DOT Press Releases page.
Get Updates from NYC DOT
For regular updates on transportation projects in New York City, and news about NYC DOT programs, follow NYC DOT on Twitter, Facebook, and Instagram. NYC DOT also sends email updates on traffic, bridges, bike projects, safety education, and the Staten Island Ferry. Connect with NYC DOT on social media Sign-up for NYC DOT email updates Get updates on other New York City government topics
New York City Area Transportation Contacts
|MTA New York City Transit Buses||511|
|Academy Express Buses between Staten Island and Manhattan||800-442-7272|
|New Jersey Transit Buses||973-275-5555|
|Port Authority Bus||212-564-8484|
|MTA Subway Information Center||511|
|MTA Long Island Rail Road||511|
|MTA Metro North||511|
|New Jersey Transit||973-275-5555|
|Port Authority PATH||(800) 234-PATH|
|Citi Bike||(855) BIKE-311|
|Staten Island Ferry||311|
|See a list of ferries in the area|
|Department of Design and Construction||311|
|Department of Environmental Protection||311|
|New York State Department of Transportation||511|
|Bridges and Tunnels|
|Port Authority Bridges & Tunnels||800-221-9903|
|MTA Bridges & Tunnels||511|
|Other Transportation Contacts|
|Port Authority Airports||(800) AIR-RIDE|
|Taxi and Limousine Commission||(212) NYC-TAXI|
|New York State Department of Motor Vehicles||718-966-6155|
|Towed Vehicle Information||311|
|NYC Department of Finance (Parking Violations)||311|