Press Release #20-001
Thursday, January 2, 2020
Contact: Scott Gastel/Alana Morales (212)839-4850
DOT Statement on Credit Card Error for Parking Meters
Earlier today, NYC DOT became aware of parking meter issues city wide, affecting their ability to accept credit card payments and pre-paid parking cards. DOT crews are now in the field reconfiguring the software at individual meters, and we expect to have a better estimate for the job’s completion in the next day. There is currently an ongoing notification process to business improvement districts and the freight industry.
Parking meters are still accepting coins, and the ParkNYC app is available for those who prefer to pay by credit card. The ParkNYC mobile app is available for download at no cost for iPhones in the App Store and for Android at Google Play.
The outage was caused by a configuration error in the credit-card payment software used by Parkeon, a vendor for automated parking systems around the world. The software in the model of Parkeon meter used in New York City had established an end date of January 1, 2020 – and had never been updated by the company. Cities worldwide using the same meters/software began seeing a series of cascading credit card rejections, starting in Australia, as the calendar reached that date yesterday.