City Agency Service Updates

Agency Suspensions and Reductions

For any additional details please call 311.

Last updated Wednesday, April 1, 2020, 11:00 am

Administration for Children's Services (ACS)

Service reductions:

  • Family Enrichment Centers (reduced days of operation and locations. Online services and resources available)
  • Community Partnership Program (only Highbridge location open, all others closed)

Board of Standards and Appeals (BSA)

Service suspensions:

  • In-person public hearings suspended - proceeding online via Zoom teleconference/YouTube livestream, with more frequent smaller hearings
  • Application reviews proceeding digitally and by phone

Brooklyn Bridge Park Corporation

Service suspensions:

  • Passive use and solitary recreation only
  • All athletic permits and event permits suspended
  • Pier 6 volleyball courts closed
  • Environmental education center closed
  • Jane's Carousel closed
  • Pier 2 Basketball and Handball Courts Closed
  • Picnic Peninsula Closed

City Commission on Human Rights (CCHR)

Service suspensions:

  • In-person workshops and outreach, especially school and community based programming.

Civic Engagement Commission (CEC)

Services that are be modified to happen online/by phone only:

  • CEC Commissioners meeting to vote on final methodology will be held as a phone call, rather than in person, in accordance with Governor's temporary suspension of Open Meetings Law.

Civilian Complaint Review Board (CCRB)

Service reduction:

  • Walk-in complaint intake: While in-person intake is suspended as of 3/23/20, intake will continue by all other means.
  • Outreach is limited due to restrictions on public gatherings affect primary outlets. The agency continues outreach operations by electronic means.

Service cancellations:

  • In-person mediations are postponed as of 3/16/20.

DemocracyNYC

Services that are be modified to happen online/by phone only:

  • Civic engagement outreach to Independent Living Centers and other special populations
  • Online trainings & seminars to various community organizations
  • Online GOTV and other election-related outreach

Service suspensions:

  • In-person voter-registration efforts (Rikers outreach, naturalization ceremonies)
  • In-person GOTV efforts (souls to the polls)

Department for the Aging (DFTA)

Service modifications:

  • Friendly visiting suspended for in-person and moving to all phone visiting

Service suspensions:

  • Foster Grandparent program
  • Senior Employment Services/Title V
  • ReServe/reemployment for older adults
  • Social Adult Day Care (SADC)

Department of Buildings (DOB)

Services that are modified:

Department of City Planning (DCP)

Service suspensions:

  • ULURP and other land use processes suspended
  • CPC hearings suspended for now.
  • Application filing by appointment only

Department of Citywide Administrative Services (DCAS)

Service suspensions:

  • Civil Service exams have been suspended until late April

Department of Consumer and Worker Protection (DCWP)

formerly the Department of Consumer Affairs (DCA)

Service reductions:

Service suspensions:

Department of Corrections (DOC)

Service reductions:

  • Records Room, the Shield Room (responsible for issuing Shields and Legal Passes) has limited hours.
  • DOC's Application Investigation Division has postponed conducting candidate psychological and medical exams.
  • Training/Academy has curtailed 75% of training activity thru the Training and Development operation.

Service cancellations:

  • Contract and volunteer in-person programs are suspended but are being transitioned to remote methods to the greatest extent feasible; other modifications made to the provision of programming by DOC staff to increase social distancing.

Department of Cultural Affairs (DCLA)

Service suspensions:

  • Shopping, donation drop-offs, and public events at the Materials for the Arts warehouse in Long Island City have been cancelled until further notice.

Department of Design and Construction (DDC)

Service suspensions:

  • Construction projects requiring residential water shut down limited to emergencies only

Department of Environmental Protection (DEP)

Service suspensions:

  • Grease and industrial inspections suspended
  • Interior air/noise inspections suspended
  • Maintaining and planting of stormwater rain gardens suspended

Department of Finance (DOF)

Service suspensions:

  • In-person business tax conciliation hearings suspended
  • Field visits to taxpayers by auditors suspended
  • Tax mapping services suspended
  • In-person parking ticket hearings are suspended through April 19th.

Department of Health and Mental Hygiene (DOHMH)

Service modifications:

  • Birth/death certificates - web and mail orders strongly advised, exceptions for in-person emergency requests with official documentation; burial desk open in Manhattan
  • Permit Processing (online submissions only)

Service reductions:

  • Sexual health clinics (only Chelsea open, emergency appointments only)
  • TB clinic (only Ft. Greene open, all others closed)
  • Inspection activities reduced. DOHMH will continue to investigate possible disease clusters related to environmental conditions, and respond to complaints that pose an imminent hazard related to:
    • Food Service Establishments
    • Childcare Facilities
    • Indoor Environmental Conditions, Drinking water, Cooling towers, and Rodents

Service suspensions:

  • Health immunization clinics
  • Dog license processing
  • In-person customer service offices for child care programs and food service establishments

Department of Housing Preservation and Development (HPD)

Service suspensions:

  • HPD Section 8 Customer Service Office at 100 Gold Street is closed & Enforcement and Neighborhood Services Borough Office Walk-In Centers are closed. Customer assistance is available through email, phone, fax.
  • HPD's inspectors are only inspecting hazardous violations for heat, hot water, and other dire conditions. HPD will log non-emergency housing complaints and schedule when regular inspections resume. HQS inspection for vacant Section 8 units should resume next week.
  • New affordable housing development projects subject to the land use review process may be delayed due to suspension of the ULURP Process.

Services that may be modified to happen online/by phone only:

  • Housing Ambassador services will continue online or by phone.
  • Free Financial Counseling through Ready to Rent will continue by phone.

Department of Investigation (DOI)

Service cancellations:

  • Appointments scheduled through April 6, 2020 for fingerprinting daycare workers have been cancelled
  • In-person interviews of witnesses are suspended until further notice, except as required in investigations that may have an immediate impact on public health or safety.
  • Background Interviews of applicants are suspended until further notice
  • Anti-corruption lectures and trainings conducted by DOI personnel are suspended until further notice

Department of Parks and Recreation (DPR)

Service suspensions:

  • All recreation centers closed
  • All nature centers closed
  • All community gardens closed to general public
  • All permits suspended
  • All events cancelled through April 12
  • Most concessions closed
  • Solitary exercise only

Department of Probation (DOP)

Service reduction:

  • Modified probation supervision: telephonic/web/video when possible, in accordance with risk and state requirements
  • Non-court probation offices are closed to the public

Service cancellations:

  • Most non-essential probation programs and services for those on probation have been suspended
  • All public-facing programming and events have been suspended
  • Probation Academy (May) has been suspended

Department of Records & Information Services (DORIS)

Services that are modified:

  • Retrieval of city agency, court and district attorney files from storage by appointment only.
  • Vital record and photograph copy requests fulfilled on-line only; mail-order and hard copy requests temporarily suspended.

Service Suspensions:

  • The public reading rooms are closed until further notice.
  • Public programs are suspended until further notice.

Department of Sanitation (DSNY)

Current service slowdown:

  • Refuse, recycling and organics collection may be delayed. Residents should continue placing material out for collection after 4 PM the night before their scheduled collection day.

Service suspensions:

  • Alternate Side Parking regulations have been suspended through Tuesday, March 31.
  • Food Scrap Drop-off Sites
  • Household Hazardous Waste:
    • The spring SAFE events canceled.
    • Special Waste Drop-off sites will be closed until further notice.
  • Compost Distribution:
    • The DSNY Compost Distribution Program has been suspended. This includes all compost deliveries, pickups and scheduled giveback events.
  • Electronics Recycling:
    • Curbside electronics recycling appointments are not being accepted at this time.
    • Pickup requests for RecycleNYC are not being accepted at this time.
  • Textile Donation and Recycling:
    • Pickup requests for refashionNYC are not being accepted at this time.
    • Greenmarket clothing collections are suspended until further notice.

Department of Social Services (DSS)

Service modifications:

  • Job and service centers where you can get cash assistance, Medicaid, and SNAP/food stamps been consolidated in each borough. For a full list of open and closed sites, click here. All services also available online.
  • Legal services (remote)
  • Supportive housing applications (remote)
  • Rental assistance (remote)
  • Burial assistance (remote)
  • Energy assistance (remote)
  • Rapid rehousing (remote)

Department of Transportation (DOT)

Service suspensions:

  • Sidewalk violation issuance
  • Sidewalk repairs (except in emergencies)
  • Parking permit issuance (except in emergency circumstances)
  • Bus, pedestrian, and bike infrastructure (except in emergencies)
  • Roadway milling and paving (except in emergencies)
  • Traffic studies

Service reductions:

  • Staten Island Ferry weekday service and weekend overnight service are moderately reduced

Department of Veteran Services (DVS)

Services that are being modified to happen online/by phone only:

  • Funeral honors program
  • Housing support services
  • Constituent services: Providing critical support to at-risk veterans, such as housing, employment, veteran benefits, and general guidance on where to locate support resources

Service suspensions:

  • DVS-sponsored events
  • In-person community engagement at Veteran Resource Centers across the five boroughs
  • Veteran Peer Coordinator's operating at shelters across NYC

Department of Youth and Community Development (DYCD)

Modified to meet DOHMH rec's, including electronic doc submission and digital learning for participants and staggered work hours and telework for relevant staff:

  • Summer Youth Employment Program
  • Learn & Earn
  • Train & Earn
  • Advance & Earn

Limited services/hours:

  • Runaway and Homeless Youth Drop-in Centers
  • Runaway and Homeless Youth Street Outreach Services
  • COMPASS Elementary (Non-Public Programs)

Service suspensions:

  • Work, Learn & Grow
  • COMPASS Elementary (School-based Programs)
  • COMPASS SONYC (School-based Programs)
  • COMPASS High School
  • Beacon Community Centers
  • Adolescent Literacy
  • HS Education Support- Afterschool Programs

Landmarks Preservation Commission (LPC)

Service suspensions:

  • In-person public hearings suspended. Will resume online in April
  • Application reviews proceeding digitally, with new instructions to e-file

Law Department (Law)

Service cancellations:

  • Representing City government in civil litigation matters, claims, and disputes, where such matters have been suspended by the courts, etc.
  • The temporary closure of the Law Department's Service of Process window (with service now being accepted by email).

Mayor's Office for People with Disabilities (MOPD)

Services that are be modified to happen online/by phone only:

  • Constituent Services: Intakes calls/visits from people with disabilities and connects them to appropriate City/non City resources.
  • NYCATWORK: The program connects job seekers with disabilities to employment opportunities.
  • ASL Direct: In-take calls through video relay programs from the Deaf/Hard of Hearing Community and connects them to City/ non City resources.
  • Accessibility Waivers: If the Dept. of Buildings rejects architectural plans for a building due to an accessibility issue, a waiver may be obtained from MOPD. Architects submit the appropriate paperwork and MOPD makes a recommendation to DOB.
  • Project Open House: Make minor home modifications/ add accessibility features so to allow people with disabilities to remain in their homes. For now, home visits are on hold.

Mayor's Office of Immigrant Affairs (MOIA)

Current service slowdown:

  • We Speak NYC –English language classes—shifting to remote
  • Know Your Rights programming—shifting to remote
  • NYC Care—outreach & enrollment paused per H&H

Services that are be modified to happen online/by phone only:

  • IDNYC renewal

Service suspensions:

  • Immigrant information desks
  • IDNYC new enrollment

Mayor's Office of Media and Entertainment (MOME)

Service suspensions:

  • All film permits are suspended until April 17, 2020 (or later), with an exception for news media

Mayor's Office of Minority and Women-Owned Business Enterprises (OMWBE)

Services that are being modified to happen online/by phone only:

  • All meetings internal/ operational and with the public (i.e. M/WBEs constituent inquiries)
  • Interagency Coordination and Oversight
  • Vendor Engagement and Management
  • Trainings and workshops (via teleconferences)

Service suspensions:

  • In-person meet and greets, trainings and workshops
  • M/WBE networking events (i.e. – Citywide Procurement Fair)

Service suspensions:

  • Suspended all door and street canvassing for all CCF awardees
  • Suspended all CCF awardee site visits; video and phone calls to be conducted instead
  • Suspended hosting or attending public census events
  • Suspended all census pop ups, including pop ups at elected official offices
  • Suspended the use of libraries as census resource sites

Mayor's Office of Operations (OPS)

Service reductions:

  • Citywide Rulemaking: Agency rulemaking public hearings in person will not be held during this time. Agencies are choosing to either postpone hearings or holding hearings virtually. You can continue to comment on rules by checking the specific hearing notice. Please see more information at https://rules.cityofnewyork.us

Service cancellations:

  • The Scorecard inspection program, which measures and reports on street and sidewalk cleanliness across the city's five boroughs, has been postponed.
  • The Street Conditions Observation Units (SCOUT) operations have been postponed. The unit's inspectors drive the city's streets to check for quality of life conditions and report their findings through 311.

Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV)

Service modifications:

  • NYC Family Justice Centers are available by phone to offer guidance on immediate safety planning, shelter assistance, legal consultations, counseling sessions, case management sessions, community resources, and more. Call Mondays - Fridays, 9 AM to 5 PM on the FJC phone line
    • Brooklyn: 1-718-250-5113
    • Bronx: 1-718-508-1220
    • Manhattan: 1-212-602-2800
    • Queens: 1-718-575-4545
    • Staten Island: 1-718-697-4300
    • After hours and on weekends, call the City's 24-hour Domestic Violence hotline: 800-621-4673 (HOPE).
  • Survivors with access to the internet can also visit nyc.gov/NYCHOPE for additional resources and information.
  • Survivors are additionally encouraged to call NYC Well (1-888-692-9355) for help with stress and anxiety please, as well as to call 911 for emergencies.
  • Domestic violence shelters are operating.

Service suspensions:

  • In-person meet and greets, tours, trainings and workshops.

New York City Housing Authority (NYCHA)

Service slowdowns, reductions, or alterations:

  • All planned heat, hot water and water outages are suspended until further notice, but special heating and elevator crews, and other emergency teams, continue to provide 24/7 coverage and repairs.
  • Property Management Offices are open with reduced staff; direct-contact meetings and Wednesday evening hours have been suspended. Staff will continue to assist residents via telephone, email, and from behind the reception desk only.
  • NYCHA Senior Centers in-person programming is suspended, but centers are serving as grab-and-go sites for seniors to pick up food.
  • There will be no in-person rent collection. Rent should be paid via mail, phone, MYNYCHA App and online through authorized banks.

Service suspensions:

  • All in-person public meetings and events at NYCHA offices and developments are postponed or moved to web/telephone until further notice.
  • NYCHA has suspended resident evictions during the state of emergency. Residents experiencing income loss are being directed to NYCHA's rent hardship program.
  • NYCHA's Administrative Hearing Office is postponing all cases until April 17th; this date may be extended as needed.
  • The Brooklyn and Bronx Customer Contact Walk-in Centers are closed to the public until further notice.
  • DYCD Community Centers are currently closed.

New York City Housing Development Corporation

Service suspensions:

  • In-person public hearings suspended - proceeding online
  • Affordable Housing project closings and asset management functions proceeding digitally

NYC Economic Development Corporation (NYCEDC)

Service suspensions:

  • NYCEDC assets which have been deemed non-essential and services temporarily suspended include: Bush Terminal, National Lighthouse Museum, South Street Seaport, Staten Island 9/11 memorial, 125th street parking garage, Skyport garage, Staten Island Minor League Stadium.
  • Graffiti Free NYC and CleaNYC programs are currently suspended.
  • Cruise operations
  • NYC Ferry operating on reduced schedule on weekdays

NYC Health + Hospitals (H+H)

Service reductions:

  • Medical-legal services (provided telephonically)

Service suspensions:

  • NYC Care outreach

Office of Administrative Trials and Hearings (OATH)

Service modifications and suspensions

  • OATH Offices are closed until at least April 13, 2020 and not conducting in-person hearings, but OATH is offering several remote hearing and rescheduling options.
  • The OATH Trials Division located at 100 Church Street, NY, NY 10007 is closed until Monday, April 20, 2020 but is still holding conferences and trials by phone. If interested in taking advantage of this option, parties should email OATHCalunit@oath.nyc.gov.
  • The OATH Hearings Division has also closed its five borough hearing centers until at least April 13, 2020 and those locations are not holding in-person but the Hearings Division is still holding remote hearings.

Office of the Census for NYC

Services that are be modified to happen online/by phone only:

  • All CCF awardees have been given ability to perform outreach via text and phone banking.
  • Field team has shifted to phone and peer to peer texting outreach methods.
  • Significantly shifting advertising resources from subway and outdoor advertising to digital, streaming, and radio channels to reach New Yorkers on the Census.

Office of the Chief Medical Examiner (OCME)

Service reductions:

  • Forensic biology, molecular genetics, toxicology and histology labs are closed, with the exception of public safety priority cases

Office of the City Clerk

Service Suspension:

  • All offices of the City Clerk – including the NYC Marriage Bureau – will be closed until further notice.

Public Design Commission (PDC)

Current service slowdown:

  • Certain projects that require community board review before submission to the PDC may be delayed.

Services that are modified to happen online/by phone only:

  • Commission meetings are being held by teleconference and will cover consent agenda items only. The public can view the commission meeting live on YouTube or listen by dial-in.
  • Application submissions will be accepted in digital form only. Please do not deliver submissions, samples, or models until further notice.

Service suspensions:

  • Review and action on committee items for presentation to the Public Design Commission and public hearing items are suspended until further notice.

School Construction Authority (SCA)

Service reduction:

  • Work has slowed/stalled in schools that are grab/go or RECs

Service cancellations:

  • Some Real Estate functions are suspended due to suspensions of Council hearings and ULURP

Small Business Services (SBS)

Construction safety services that are likely moving to virtual:

  • Catholic Charities Community Services Archdioces of NY
  • New Immigrant Community Empowerment Inc.
  • NY Committee for Occupational Safety & Health Inc - Day Laborers - Manhattan
  • Staten Island Community Job Center, Inc- WDD
  • Sustainable South Bronx, Inc.

Service suspensions:

  • In-person workforce services are suspended; SBS is setting up the ability for people to connect with these services remotely.
  • SBS is working to make Workforce1 Centers and Business Solutions Centers available remotely.

Taxi and Limousine Commission (TLC)

Service slowdown:

  • Licensing office in Long Island City, Queens, remains open but capacity for in person visits has been reduced.
  • Only individuals with existing appointments will continue to be served.

Young Mens Initiative

Services that are be modified to happen online/by phone only:

  • NYCMT programming is being modified to be online only