City Agency Service Updates

Agency Suspensions and Reductions

Last updated Tuesday, May 26, 2020, 5:00 pm

Administration for Children's Services (ACS)

Service modifications:

Board of Standards and Appeals (BSA)

Service suspensions:

  • In-person public hearings suspended - proceeding online via Zoom teleconference/YouTube livestream, with more frequent smaller hearings
  • Application reviews proceeding digitally and by phone

Brooklyn Bridge Park Corporation

Service suspensions:

  • Passive use and solitary recreation only
  • All athletic permits and event permits suspended
  • Pier 6 volleyball courts closed
  • Environmental education center closed
  • Jane's Carousel closed
  • Pier 2 Basketball and Handball Courts Closed
  • Picnic Peninsula Closed

City Commission on Human Rights (CCHR)

Service suspensions:

  • In-person workshops and outreach, especially school and community based programming.

Civic Engagement Commission (CEC)

Services that are be modified to happen online/by phone only:

  • CEC Commissioners meeting to discuss the final methodology for the Poll Site Language Assistance Program will be held on April 7, 2020 via video conference call. Instructions on how to join online and by phone dial-in are available in the Notice of Public Meeting posted on the CEC website.

Civilian Complaint Review Board (CCRB)

Service reduction:

  • Walk-in complaint intake: While in-person intake is suspended as of 3/23/20, intake will continue by all other means.
  • Outreach is limited due to restrictions on public gatherings affect primary outlets. The agency continues outreach operations by electronic means.

Service cancellations:

  • In-person mediations are postponed as of 3/16/20.

DemocracyNYC

Services that are be modified to happen online/by phone only:

  • Civic engagement outreach to Independent Living Centers and other special populations
  • Online trainings & seminars to various community organizations
  • Online GOTV and other election-related outreach

Service suspensions:

  • In-person voter-registration efforts (Rikers outreach, naturalization ceremonies)
  • In-person GOTV efforts (souls to the polls)

Department for the Aging (DFTA)

Service modifications:

  • Friendly visiting suspended for in-person and moving to all phone visiting
  • Senior Centers and Social Clubs (A few centers remain open to provide delivery directly to their members. NYCHA and Get Food NYC have partnered with select seniors centers to provide meal delivery to seniors in the area. Senior centers are conducting wellness checks and are providing social engagement virtually)

Service suspensions:

  • Foster Grandparent program
  • Senior Employment Services/Title V
  • ReServe/reemployment for older adults
  • Social Adult Day Care (SADC) (DFTA-funded SADC referred to Home Delivered Meals program)

Department of Buildings (DOB)

Service modifications and suspensions:

Department of City Planning (DCP)

Service suspensions:

  • ULURP and other land use processes suspended
  • CPC hearings suspended for now.
  • Application filing by appointment only

Department of Citywide Administrative Services (DCAS)

Service suspensions:

  • Civil Service exams have been suspended until late April

Department of Consumer and Worker Protection (DCWP)

formerly the Department of Consumer Affairs (DCA)

Service reductions:

Department of Corrections (DOC)

Service reductions:

  • Records Room, the Shield Room (responsible for issuing Shields and Legal Passes) has limited hours.
  • DOC's Application Investigation Division has postponed conducting candidate psychological and medical exams.
  • Training/Academy has curtailed 75% of training activity thru the Training and Development operation.

Service cancellations:

  • Contract and volunteer in-person programs are suspended but are being transitioned to remote methods to the greatest extent feasible; other modifications made to the provision of programming by DOC staff to increase social distancing.

Department of Cultural Affairs (DCLA)

Service suspensions:

  • Shopping, donation drop-offs, and public events at the Materials for the Arts warehouse in Long Island City have been cancelled until further notice.

Department of Design and Construction (DDC)

Service suspensions:

  • Construction projects requiring residential water shut down limited to essential construction.

Department of Environmental Protection (DEP)

Service suspensions:

  • Grease and industrial inspections suspended
  • Interior air/noise inspections suspended
  • Maintaining and planting of stormwater rain gardens suspended

Department of Finance (DOF)

Extension of Due Date for Employees Filing Form NYC-1127:

Department of Health and Mental Hygiene (DOHMH)

Service modifications:

  • Birth/death certificates - web and mail orders strongly advised, exceptions for in-person emergency requests with official documentation; burial desk open in Manhattan
  • Dog license processing - no licenses being mailed
  • Permit Processing - no in-person submissions; no permits being mailed; (online submissions available)
  • All DOHMH licenses and permits that will expire or require renewal during the State of Emergency are extended for the duration of the emergency. Renewal notices are not being sent out at this time.

Service reductions:

  • Sexual health clinics (only Chelsea open, emergency appointments only)
  • TB clinic (only Ft. Greene open, all others closed)
  • Inspection activities reduced. DOHMH will continue to investigate possible disease clusters related to environmental conditions, and respond to complaints that pose an imminent hazard related to:
    • Food service establishments
    • Childcare facilities
    • Indoor environmental conditions, drinking water, cooling towers, and rodents

Service suspensions:

  • Health immunization clinics
  • In-person customer service offices for child care programs and food service establishments

Department of Housing Preservation and Development (HPD)

Service suspensions:

  • HPD Section 8 Customer Service Office at 100 Gold Street is closed & Enforcement and Neighborhood Services Borough Office Walk-In Centers are closed. Customer assistance is available through email, phone, fax.
  • HPD's inspectors are only inspecting hazardous violations for heat, hot water, and other dire conditions. HPD will log non-emergency housing complaints and schedule when regular inspections resume. HQS inspection for vacant Section 8 units should resume next week.
  • New affordable housing development projects subject to the land use review process may be delayed due to suspension of the ULURP Process.

Services that may be modified to happen online/by phone only:

  • Housing Ambassador services will continue online or by phone.
  • Free Financial Counseling through Ready to Rent will continue by phone.

Department of Investigation (DOI)

Service cancellations:

  • Appointments scheduled through April 6, 2020 for fingerprinting daycare workers have been cancelled
  • In-person interviews of witnesses are suspended until further notice, except as required in investigations that may have an immediate impact on public health or safety.
  • Background Interviews of applicants are suspended until further notice
  • Anti-corruption lectures and trainings conducted by DOI personnel are suspended until further notice

Department of Parks and Recreation (DPR)

Service suspensions:

  • All recreation centers closed
  • All nature centers closed
  • All community gardens closed to general public
  • All permits suspended
  • All events cancelled through April 12
  • Most concessions closed
  • Solitary exercise only

Department of Probation (DOP)

Service reduction:

  • Modified probation supervision: telephonic/web/video when possible, in accordance with risk and state requirements
  • Non-court probation offices are closed to the public

Service cancellations:

  • Most non-essential probation programs and services for those on probation have been suspended
  • All public-facing programming and events have been suspended
  • Probation Academy (May) has been suspended

Department of Records & Information Services (DORIS)

Services that are modified:

  • Retrieval of city agency, court and district attorney files from storage by appointment only.
  • Vital record and photograph copy requests fulfilled on-line only; mail-order and hard copy requests temporarily suspended.

Service Suspensions:

  • The public reading rooms are closed until further notice.
  • Public programs are suspended until further notice.

Department of Sanitation (DSNY)

Current service:

  • Trash and recycling collection may be delayed. Residents should continue placing material out for collection after 4 PM the night before their scheduled collection day.

Service suspensions:

  • Alternate Side Parking regulations have been suspended through Sunday, June 7th.
  • Composting:
    • Curbside organics collection has been suspended.
    • Food-scrap drop-off sites are closed until further notice.
    • DSNY's Compost Distribution Program has been suspended. This includes all compost deliveries, pickups, and scheduled giveback events.
  • Household Hazardous Waste:
    • The spring SAFE events have been canceled.
    • Special Waste Drop-off sites will be closed until further notice.
  • Electronics Recycling:
    • Curbside electronics recycling appointments are no longer being accepted.
    • Pickup requests for ecycleNYC are not being accepted at this time.
  • Textile Donation and Recycling:
    • Pickup requests for refashionNYC are not being accepted at this time.
    • Greenmarket clothing collections are suspended until further notice.

Department of Social Services (DSS)

Service modifications:

  • Job and service centers where you can get cash assistance, Medicaid, and SNAP/food stamps been consolidated in each borough. For a full list of open and closed sites, click here. All services also available online.
  • Legal services (remote)
  • Supportive housing applications (remote)
  • Rental assistance (remote)
  • Burial assistance (remote)
  • Energy assistance (remote)
  • Rapid rehousing (remote)

Department of Transportation (DOT)

Service suspensions:

  • Sidewalk violation issuance
  • Sidewalk repairs (except in emergencies)
  • Parking permit issuance (except in emergency circumstances)
  • Bus, pedestrian, and bike infrastructure (except in emergencies)
  • Roadway milling and paving (except in emergencies)
  • Traffic studies

Service reductions:

  • Staten Island Ferry service is reduced.
    • Hourly departures every day from both terminals, until further notice.
    • Departures will occur on the hour from St. George Terminal on Staten Island and on the half-hour from Whitehall Terminal in Lower Manhattan.

Department of Veteran Services (DVS)

Services that are being modified to happen online/by phone only:

  • Funeral honors program
  • Housing support services
  • Constituent services: Providing critical support to at-risk veterans, such as housing, employment, veteran benefits, and general guidance on where to locate support resources

Service suspensions:

  • DVS-sponsored events
  • In-person community engagement at Veteran Resource Centers across the five boroughs
  • Veteran Peer Coordinator's operating at shelters across NYC

Department of Youth and Community Development (DYCD)

Modified to meet DOHMH rec's, including electronic doc submission and digital learning for participants and staggered work hours and telework for relevant staff:

  • Summer Youth Employment Program
  • Learn & Earn
  • Train & Earn
  • Advance & Earn
  • NDA High School Educational Support
    • High School providers have begun to explore online instruction and most have started to implement with the rest planning to operate remotely soon. DYCD is assisting providers with access to our systems and remote learning resources.
  • NDA Opportunity Youth
    • Program Services have been modified to include online instruction for Opportunity and High School Ed Support Youth Programs. DYCD is assisting providers with access to our systems and remote learning resources.
  • NDA Seniors
    • Programs are engaging participants by email and phone. DYCD is assisting providers with access to our systems and remote learning resources.
  • NDA Healthy Families
    • Programs are engaging participants by email and phone. DYCD is assisting providers with access to our systems and remote learning resources.
  • NDA Housing Assistance
    • Programs are engaging participants by email and phone. DYCD is assisting providers with access to our systems and remote learning resources.

Limited services/hours:

  • Runaway and Homeless Youth Drop-in Centers
  • Runaway and Homeless Youth Street Outreach Services
  • COMPASS Elementary (Non-Public Programs)

Service suspensions:

  • Work, Learn & Grow
  • COMPASS Elementary (School-based Programs)
  • COMPASS SONYC (School-based Programs)
  • COMPASS High School
  • Beacon Community Centers
  • Adolescent Literacy
  • HS Education Support - Afterschool Programs

Landmarks Preservation Commission (LPC)

Service suspensions:

  • In-person public hearings suspended. Will resume online in April
  • Application reviews proceeding digitally, with new instructions to e-file

Law Department (Law)

Service cancellations:

  • Representing City government in civil litigation matters, claims, and disputes, where such matters have been suspended by the courts, etc.
  • The temporary closure of the Law Department's Service of Process window (with service now being accepted by email).

Mayor's Office for People with Disabilities (MOPD)

Services that are be modified to happen online/by phone only:

  • Constituent Services: Intakes calls/visits from people with disabilities and connects them to appropriate City/non City resources.
  • NYCATWORK: The program connects job seekers with disabilities to employment opportunities.
  • ASL Direct: In-take calls through video relay programs from the Deaf/Hard of Hearing Community and connects them to City/ non City resources.
  • Accessibility Waivers: If the Dept. of Buildings rejects architectural plans for a building due to an accessibility issue, a waiver may be obtained from MOPD. Architects submit the appropriate paperwork and MOPD makes a recommendation to DOB.
  • Project Open House: Make minor home modifications/ add accessibility features so to allow people with disabilities to remain in their homes. For now, home visits are on hold.

Mayor's Office of Immigrant Affairs (MOIA)

Current service slowdown:

  • We Speak NYC –English language classes—shifting to remote
  • Know Your Rights programming—shifting to remote
  • NYC Care—outreach & enrollment paused per H&H

Services that are be modified to happen online/by phone only:

  • IDNYC renewal

Service suspensions:

  • Immigrant information desks
  • IDNYC new enrollment

Mayor's Office of Media and Entertainment (MOME)

Service suspensions:

  • All film permits are suspended until April 17, 2020 (or later), with an exception for news media

Mayor's Office of Minority and Women-Owned Business Enterprises (OMWBE)

Services that are being modified to happen online/by phone only:

  • All meetings internal/ operational and with the public (i.e. M/WBEs constituent inquiries)
  • Interagency Coordination and Oversight
  • Vendor Engagement and Management
  • Trainings and workshops (via teleconferences)

Service suspensions:

  • In-person meet and greets, trainings and workshops
  • M/WBE networking events (i.e. – Citywide Procurement Fair)

Mayor's Office of Operations (OPS)

Service reductions:

  • Citywide Rulemaking: Agency rulemaking public hearings in person will not be held during this time. Agencies are choosing to either postpone hearings or holding hearings virtually. You can continue to comment on rules by checking the specific hearing notice. Please see more information at https://rules.cityofnewyork.us

Service cancellations:

  • The Scorecard inspection program, which measures and reports on street and sidewalk cleanliness across the city's five boroughs, has been postponed.
  • The Street Conditions Observation Units (SCOUT) operations have been postponed. The unit's inspectors drive the city's streets to check for quality of life conditions and report their findings through 311.

Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV)

Service modifications:

  • NYC Family Justice Centers are available by phone to offer guidance on immediate safety planning, shelter assistance, legal consultations, counseling sessions, case management sessions, community resources, and more. Call Mondays - Fridays, 9 AM to 5 PM on the FJC phone line
    • Brooklyn: 1-718-250-5113
    • Bronx: 1-718-508-1220
    • Manhattan: 1-212-602-2800
    • Queens: 1-718-575-4545
    • Staten Island: 1-718-697-4300
    • After hours and on weekends, call the City's 24-hour Domestic Violence hotline: 800-621-4673 (HOPE).
  • Survivors with access to the internet can also visit nyc.gov/NYCHOPE for additional resources and information.
  • Survivors are additionally encouraged to call NYC Well (1-888-692-9355) for help with stress and anxiety please, as well as to call 911 for emergencies.
  • Domestic violence shelters are operating.

Service suspensions:

  • In-person meet and greets, tours, trainings and workshops.

New York City Housing Authority (NYCHA)

Service slowdowns, reductions, or alterations:

  • All planned heat, hot water and water outages are suspended until further notice, but special heating and elevator crews, and other emergency teams, continue to provide 24/7 coverage and repairs.
  • Property Management Offices are open with reduced staff; direct-contact meetings and Wednesday evening hours have been suspended. Staff will continue to assist residents via telephone, email, and from behind the reception desk only.
  • NYCHA Senior Centers in-person programming is suspended, but centers are serving as grab-and-go sites for seniors to pick up food.
  • There will be no in-person rent collection. Rent should be paid via mail, phone, MYNYCHA App and online through authorized banks.

Service suspensions:

  • All in-person public meetings and events at NYCHA offices and developments are postponed or moved to web/telephone until further notice.
  • NYCHA has suspended resident evictions during the state of emergency. Residents experiencing income loss are being directed to NYCHA's rent hardship program.
  • NYCHA's Administrative Hearing Office is postponing all cases until April 17th; this date may be extended as needed.
  • The Brooklyn and Bronx Customer Contact Walk-in Centers are closed to the public until further notice.
  • DYCD Community Centers are currently closed.

New York City Housing Development Corporation

Service suspensions:

  • In-person public hearings suspended - proceeding online
  • Affordable Housing project closings and asset management functions proceeding digitally

NYC Economic Development Corporation (NYCEDC)

Service suspensions:

  • NYCEDC assets which have been deemed non-essential and services temporarily suspended include: Bush Terminal, National Lighthouse Museum, South Street Seaport, Staten Island 9/11 memorial, 125th street parking garage, Skyport garage, Staten Island Minor League Stadium.
  • Graffiti Free NYC and CleaNYC programs are currently suspended.
  • Cruise operations
  • NYC Ferry operating on reduced schedule on weekdays

NYC Health + Hospitals (H+H)

Service modifications:

  • Medical-legal services (provided telephonically)

Service suspensions:

  • NYC Care outreach

Office of Administrative Trials and Hearings (OATH)

Service modifications and suspensions

  • All OATH offices are closed and OATH is not conducting in-person hearings until the “stay-at-home” order is lifted, but OATH is offering several remote hearing and rescheduling options.
  • The OATH Hearings Division is offering several different remote hearing options, including offering a Hearing by Phone for all types of summonses.
    • If you want to schedule a Hearing by Phone please email OATH at the hearing location listed on your summons:
    • Respondents with certain eligible summonses can submit a written defense online by doing a One-Click Online Hearing.
    • If you are self-represented and want assistance from OATH's Help Center prior to your hearing, you can email the Help Center location where your hearings was going to be held and someone will email or call you back.
    • The OATH Hearings Division is currently rescheduling all hearings when a respondent does not respond on or before the hearing date so that no respondent is found in violation for failing to appear.
  • The OATH Trials Division located at 100 Church Street, NY, NY 10007 is still holding conferences and trials by phone. If interested in taking advantage of this option, parties should email OATHCalunit@oath.nyc.gov.

Office of the Census for NYC

Services that are be modified to happen online/by phone only:

  • All CCF awardees have been given ability to perform outreach via text and phone banking.
  • Field team has shifted to phone and peer to peer texting outreach methods.
  • Significantly shifting advertising resources from subway and outdoor advertising to digital, streaming, and radio channels to reach New Yorkers on the Census.

Service suspensions:

  • Suspended all door and street canvassing for all CCF awardees
  • Suspended all CCF awardee site visits; video and phone calls to be conducted instead
  • Suspended hosting or attending public census events
  • Suspended all census pop ups, including pop ups at elected official offices
  • Suspended the use of libraries as census resource sites

Office of the Chief Medical Examiner (OCME)

Service reductions:

  • Forensic biology, molecular genetics, toxicology and histology labs are closed, with the exception of public safety priority cases

Office of the City Clerk

Service Suspension:

  • All offices of the City Clerk – including the NYC Marriage Bureau – will be closed until further notice.

Public Design Commission (PDC)

Current service slowdown:

  • Certain projects that require community board review before submission to the PDC may be delayed.

Services that are modified to happen online/by phone only:

  • Commission meetings are being held by teleconference and will cover consent agenda items only. The public can view the commission meeting live on YouTube or listen by dial-in.
  • Application submissions will be accepted in digital form only. Please do not deliver submissions, samples, or models until further notice.

Service suspensions:

  • Review and action on committee items for presentation to the Public Design Commission and public hearing items are suspended until further notice.

School Construction Authority (SCA)

Most construction is on pause until further notice.

Small Business Services (SBS)

Construction safety services that are likely moving to virtual:

  • Catholic Charities Community Services Archdioces of NY
  • New Immigrant Community Empowerment Inc.
  • NY Committee for Occupational Safety & Health Inc - Day Laborers - Manhattan
  • Staten Island Community Job Center, Inc- WDD
  • Sustainable South Bronx, Inc.

Service suspensions:

  • In-person workforce services are suspended; SBS is setting up the ability for people to connect with these services remotely.
  • SBS is working to make Workforce1 Centers and Business Solutions Centers available remotely.

Taxi and Limousine Commission (TLC)

Service slowdown:

  • The TLC Long Island City office will be open on Mondays, Wednesdays, and Fridays from 8am to 4pm, by appointment only.
  • The TLC Staten Island office will be open on Wednesdays from 9am to 4pm, by appointment only.

Young Mens Initiative

Services that are be modified to happen online/by phone only:

  • NYCMT programming is being modified to be online only