City Agency Service Updates

Agency Suspensions and Reductions

Last updated Tuesday, September 22, 2020, 1:30 pm

Administration for Children's Services (ACS)

Service modifications:

Board of Standards and Appeals (BSA)

Service suspensions:

  • In-person public hearings suspended - proceeding online via Zoom teleconference/YouTube livestream, with more frequent smaller hearings
  • Application reviews proceeding digitally and by phone

Brooklyn Bridge Park Corporation

Service suspensions:

  • Passive use and solitary recreation only
  • All athletic permits and event permits suspended
  • Pier 6 volleyball courts closed
  • Environmental education center closed
  • Jane's Carousel closed
  • Pier 2 Basketball and Handball Courts Closed
  • Picnic Peninsula Closed

City Commission on Human Rights (CCHR)

Service suspensions:

  • In-person workshops and outreach, especially school and community based programming.

Civic Engagement Commission (CEC)

Services that are be modified to happen online/by phone only:

  • CEC Commissioners meeting to discuss the final methodology for the Poll Site Language Assistance Program will be held on April 7, 2020 via video conference call. Instructions on how to join online and by phone dial-in are available in the Notice of Public Meeting posted on the CEC website.

Civilian Complaint Review Board (CCRB)

Service reduction:

  • Walk-in complaint service has resumed, but the agency still urges members of the public who can file online or by telephone to do so.
  • Outreach is limited due to restrictions on public gatherings affect primary outlets. The agency continues outreach operations by electronic means.

Service cancellations:

  • In-person mediations are postponed as of 3/16/20.

DemocracyNYC

Services that are be modified to happen online/by phone only:

  • Civic engagement outreach to Independent Living Centers and other special populations
  • Online trainings & seminars to various community organizations
  • Online GOTV and other election-related outreach

Service suspensions:

  • In-person voter-registration efforts (Rikers outreach, naturalization ceremonies)
  • In-person GOTV efforts (souls to the polls)

Department for the Aging (DFTA)

Service modifications:

  • Friendly visiting suspended for in-person and moving to all phone visiting
  • Senior Centers and Social Clubs (A few centers remain open to provide delivery directly to their members. NYCHA and Get Food NYC have partnered with select seniors centers to provide meal delivery to seniors in the area. Senior centers are conducting wellness checks and are providing social engagement virtually)

Service suspensions:

  • Foster Grandparent program
  • Senior Employment Services/Title V
  • ReServe/reemployment for older adults
  • Social Adult Day Care (SADC) (DFTA-funded SADC referred to Home Delivered Meals program)

Department of Buildings (DOB)

Service modifications and suspensions:

  • Up-to-date operations and service modification information can be found on DOB's agency website.
  • For updates on DOB's License and Permit Expiration Dates, please review the following Service Notice.

Department of City Planning (DCP)

Service suspensions:

  • ULURP and other land use processes suspended
  • CPC hearings suspended for now.
  • Application filing by appointment only

Department of Citywide Administrative Services (DCAS)

Service suspensions:

  • All in person test events (Multiple-choice tests, protest review sessions, and Test Validation Board report reading sessions) that were to be held on or after March 17, 2020 have been postponed until further notice.

Department of Consumer and Worker Protection (DCWP)

formerly the Department of Consumer Affairs (DCA)

Service reductions:

Department of Correction (DOC)

Service that are modified:

  • Only One Day Attorney Passes are being issued at this time, and only to out-of-state attorneys with original documentary proof of Good Standing with the Bar Association of the State in which they are licensed to practice; and valid, government issued identification. Attorneys must call the Human Resources Shield Room at (718) 546-3277 at least one week in advance to schedule a Tuesday appointment to receive a pass. A $5 postal money order will be required at the appointment.
  • Attorneys in possession of a Unified Court System Fast Pass must utilize that pass to gain access.
  • Attorney Assistant Pass applications are only being accepted by mail. Applications must include photocopies of valid government issued identification, which will be subject to physical verification at the time of pass issuance if the application is approved. Processing time is 4-6 weeks, and no partially completed applications can be processed.

Service suspension:

  • Contract and volunteer in-person programs are suspended but are being transitioned to remote methods to the greatest extent feasible. Other modifications have been made by DOC staff to provide programming in accordance to social distancing guidelines.

Department of Cultural Affairs (DCLA)

Service suspensions:

  • Shopping, donation drop-offs, and public events at the Materials for the Arts warehouse in Long Island City have been cancelled until further notice.

Department of Design and Construction (DDC)

Service suspensions:

  • Construction projects requiring residential water shut down limited to essential construction.

Department of Environmental Protection (DEP)

Service modifications:

  • Grease and industrial inspections reduced
  • Maintaining and planting of stormwater rain gardens reduced

Department of Finance (DOF)

Services modifications:

  • On September 4, the Mayor announced that the last day to pay and remove properties from the tax lien sale at-risk pool would be postponed to September 24. Soon after, the governor issued an executive order prohibiting any sales of tax liens until October 4. During this time, DOF will continue to work with property owners whose tax lien is at risk of being sold.

Department of Health and Mental Hygiene (DOHMH)

Service modifications:

  • Birth/death certificates - web and mail orders strongly advised, exceptions for in-person emergency requests with official documentation; burial desk open in Manhattan
  • Dog license processing - no licenses being mailed
  • Permit Processing - no in-person submissions; no permits being mailed; (online submissions available)
  • All DOHMH licenses and permits that will expire or require renewal during the State of Emergency are extended for the duration of the emergency. Renewal notices are not being sent out at this time.

Service reductions:

  • Sexual health clinics (only Chelsea open, emergency appointments only)
  • TB clinic (only Ft. Greene open, all others closed)
  • Inspection activities reduced. DOHMH will continue to investigate possible disease clusters related to environmental conditions, and respond to complaints that pose an imminent hazard related to:
    • Food service establishments
    • Childcare facilities
    • Indoor environmental conditions, drinking water, cooling towers, and rodents

Service suspensions:

  • Health immunization clinics
  • In-person customer service offices for child care programs and food service establishments

Department of Housing Preservation and Development (HPD)

Service suspensions:

  • HPD Section 8 Customer Service Office at 100 Gold Street is closed & Enforcement and Neighborhood Services Borough Office Walk-In Centers are closed. Customer assistance is available through email, phone, fax.
  • HPD's Housing Inspectors are conducting inspections in response to complaints, prioritizing hazardous complaints including lack of hot water, lack of other essential services, mold, lead-based paint and window guards and reinspections in response to property owner requests.
  • New affordable housing development projects subject to the land use review process may be delayed due to suspension of the ULURP Process.

Services that may be modified to happen online/by phone only:

  • Housing Ambassador services will continue online or by phone.
  • Free Financial Counseling through Ready to Rent will continue by phone.

Department of Investigation (DOI)

Service cancellations:

  • Anti-corruption lectures and trainings conducted in person by DOI personnel are suspended until further notice
Services that are modified:
  • Fingerprinting of daycare workers and city employees undergoing a background investigation is occurring at IdentoGO centers (operated by IDEMIA).
  • Fingerprinting of city employees subject to a DOI background investigation is occurring at IdentoGO centers (operated by IDEMI).
  • Witness interviews will be conducted remotely, unless an investigative purpose requires that the interview must be conducted in person.

Department of Parks and Recreation (DPR)

Service suspensions:

  • All recreation centers closed
  • All nature centers closed
  • All community gardens closed to general public
  • All permits suspended
  • All events cancelled through April 12
  • Most concessions closed
  • Solitary exercise only

Department of Probation (DOP)

Services that are modified:

  • Modified probation supervision: use of telephonic/web/video, in accordance with state requirements.
  • Most probation programs and services for those on probation have been modified for remote delivery.
  • NeON Nutrition Kitchen (food pantry) hours have been expanded.

Service cancellations:

  • Probation offices are closed to the public and all public-facing in-person programming and events have been suspended or transitioned to remote delivery

Department of Records & Information Services (DORIS)

Services that are modified:

  • Retrieval of city agency, court and district attorney files from storage by appointment only.
  • Vital record and photograph copy requests fulfilled on-line only; mail-order and hard copy requests temporarily suspended.

Service Suspensions:

  • The public reading rooms are closed until further notice.
  • Public programs are suspended until further notice.

Department of Sanitation (DSNY)

Current service:

  • Trash and recycling collection may be delayed. Residents should continue placing material out for collection after 4 PM the night before their scheduled collection day.

Service suspensions:

  • Alternate Side Parking (ASP) regulations are back in effect beginning on June 29th, but through Labor Day, residential streets will not be cleaned more than once a week on each side.
  • Composting:
    • Curbside organics collection has been suspended.
    • Food-scrap drop-off sites are closed until further notice.
    • DSNY's Compost Distribution Program has been suspended. This includes all compost deliveries, pickups, and scheduled giveback events.
  • Household Hazardous Waste:
    • The spring SAFE events have been canceled.
    • Special Waste Drop-off sites will be closed until further notice.
  • Electronics Recycling:
    • Curbside electronics recycling appointments are no longer being accepted.
    • Pickup requests for ecycleNYC are not being accepted at this time.
  • Textile Donation and Recycling:
    • Pickup requests for refashionNYC are not being accepted at this time.
    • Greenmarket clothing collections are suspended until further notice.

Department of Social Services (DSS)

Service modifications:

  • Job and service centers where you can get cash assistance, Medicaid, and SNAP/food stamps been consolidated in each borough. For a full list of open and closed sites, click here. All services also available online.
  • Legal services (remote)
  • Supportive housing applications (remote)
  • Rental assistance (remote)
  • Burial assistance (remote)
  • Energy assistance (remote)
  • Rapid rehousing (remote)

Department of Transportation (DOT)

Service suspensions:

  • Sidewalk violation issuance
  • Sidewalk repairs (except in emergencies)
  • Parking permit issuance (except in emergency circumstances)
  • Traffic studies

Service reductions:

Department of Veteran Services (DVS)

Services that are being modified to happen online/by phone only:

  • Funeral honors program
  • Housing support services
  • Constituent services: Providing critical support to at-risk veterans, such as housing, employment, veteran benefits, and general guidance on where to locate support resources

Service suspensions:

  • DVS-sponsored events
  • In-person community engagement at Veteran Resource Centers across the five boroughs
  • Veteran Peer Coordinator's operating at shelters across NYC

Department of Youth and Community Development (DYCD)

Modified to meet DOHMH rec's, including electronic doc submission and digital learning for participants and staggered work hours and telework for relevant staff:

  • Summer Youth Employment Program
  • Learn & Earn
  • Train & Earn
  • Advance & Earn
  • NDA High School Educational Support
    • High School providers have begun to explore online instruction and most have started to implement with the rest planning to operate remotely soon. DYCD is assisting providers with access to our systems and remote learning resources.
  • NDA Opportunity Youth
    • Program Services have been modified to include online instruction for Opportunity and High School Ed Support Youth Programs. DYCD is assisting providers with access to our systems and remote learning resources.
  • NDA Seniors
    • Programs are engaging participants by email and phone. DYCD is assisting providers with access to our systems and remote learning resources.
  • NDA Healthy Families
    • Programs are engaging participants by email and phone. DYCD is assisting providers with access to our systems and remote learning resources.
  • NDA Housing Assistance
    • Programs are engaging participants by email and phone. DYCD is assisting providers with access to our systems and remote learning resources.

Limited services/hours:

  • Runaway and Homeless Youth Drop-in Centers
  • Runaway and Homeless Youth Street Outreach Services
  • COMPASS Elementary (Non-Public Programs)

Service suspensions:

  • Work, Learn & Grow
  • COMPASS Elementary (School-based Programs)
  • COMPASS SONYC (School-based Programs)
  • COMPASS High School
  • Beacon Community Centers
  • Adolescent Literacy
  • HS Education Support - Afterschool Programs

Landmarks Preservation Commission (LPC)

Services that are modified to happen online/by phone only:

  • Public hearings and meetings are being held virtually, with directions posted on LPC's website
  • Application reviews are being done digitally, with new instructions to e-file
Service suspensions:

  • No in-person public hearings or meetings
  • No in-person application drop-off

Law Department (Law)

Service cancellations:

  • Representing City government in civil litigation matters, claims, and disputes, where such matters have been suspended by the courts, etc.
Limited Service/Hours:
  • The Law Department's Service of Process window is open only on Tuesdays and Thursdays from 9 am to 5 pm. An email address remains available where the Law Department continues to temporarily accept service.

Mayor's Office for People with Disabilities (MOPD)

Services that are be modified to happen online/by phone only:

  • Constituent Services: Intakes calls/visits from people with disabilities and connects them to appropriate City/non City resources.
  • NYCATWORK: The program connects job seekers with disabilities to employment opportunities.
  • ASL Direct: In-take calls through video relay programs from the Deaf/Hard of Hearing Community and connects them to City/ non City resources.
  • Accessibility Waivers: If the Dept. of Buildings rejects architectural plans for a building due to an accessibility issue, a waiver may be obtained from MOPD. Architects submit the appropriate paperwork and MOPD makes a recommendation to DOB.
  • Project Open House: Make minor home modifications/ add accessibility features so to allow people with disabilities to remain in their homes. For now, home visits are on hold.

Mayor's Office of Immigrant Affairs (MOIA)

Current service slowdown:

  • We Speak NYC –English language classes—shifting to remote
  • Know Your Rights programming—shifting to remote
  • NYC Care—outreach & enrollment paused per H&H

Services that are be modified to happen online/by phone only:

  • IDNYC renewal

Service suspensions:

  • Immigrant information desks
  • IDNYC new enrollment

Mayor's Office of Media and Entertainment (MOME)

Service suspensions:

  • All film permits are suspended until April 17, 2020 (or later), with an exception for news media

Mayor's Office of Minority and Women-Owned Business Enterprises (OMWBE)

Services that are being modified to happen online/by phone only:

  • All meetings internal/ operational and with the public (i.e. M/WBEs constituent inquiries)
  • Interagency Coordination and Oversight
  • Vendor Engagement and Management
  • Trainings and workshops (via teleconferences)

Service suspensions:

  • In-person meet and greets, trainings and workshops
  • M/WBE networking events (i.e. – Citywide Procurement Fair)

Mayor's Office of Operations (OPS)

Service reductions:

  • Citywide Rulemaking: Agency rulemaking public hearings in person will not be held during this time. Agencies are choosing to either postpone hearings or holding hearings virtually. You can continue to comment on rules by checking the specific hearing notice. Please see more information at https://rules.cityofnewyork.us

Service cancellations:

  • The Street Conditions Observation Units (SCOUT) operations have been postponed. The unit's inspectors drive the city's streets to check for quality of life conditions and report their findings through 311.

Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV)

Service modifications:

  • NYC Family Justice Centers are available by phone to offer guidance on immediate safety planning, shelter assistance, legal consultations, counseling sessions, case management sessions, community resources, and more. Call Mondays - Fridays, 9 AM to 5 PM on the FJC phone line
    • Brooklyn: 1-718-250-5113
    • Bronx: 1-718-508-1220
    • Manhattan: 1-212-602-2800
    • Queens: 1-718-575-4545
    • Staten Island: 1-718-697-4300
    • After hours and on weekends, call the City's 24-hour Domestic Violence hotline: 800-621-4673 (HOPE).
  • Survivors with access to the internet can also visit nyc.gov/NYCHOPE for additional resources and information.
  • Survivors are additionally encouraged to call NYC Well (1-888-692-9355) for help with stress and anxiety please, as well as to call 911 for emergencies.
  • Domestic violence shelters are operating.

Service suspensions:

  • In-person meet and greets, tours, trainings and workshops.

New York City Housing Authority (NYCHA)

Service slowdowns, reductions, or alterations:

  • All planned heat, hot water and water outages are suspended until further notice, but special heating and elevator crews, and other emergency teams, continue to provide 24/7 coverage and repairs.
  • Property Management Offices are open with reduced staff; direct-contact meetings and Wednesday evening hours have been suspended. Staff will continue to assist residents via telephone, email, and from behind the reception desk only.
  • NYCHA Senior Centers in-person programming is suspended, but centers are serving as grab-and-go sites for seniors to pick up food.
  • There will be no in-person rent collection. Rent should be paid via mail, phone, MYNYCHA App and online through authorized banks.

Service suspensions:

  • All in-person public meetings and events at NYCHA offices and developments are postponed or moved to web/telephone until further notice.
  • NYCHA has suspended resident evictions during the state of emergency. Residents experiencing income loss are being directed to NYCHA's rent hardship program.
  • NYCHA's Office of Impartial Hearings will be closed until New York State's "Stay at Home" order is lifted for New York City. All hearings and conferences scheduled during this time period are adjourned. Residents will receive a letter with a new hearing or conference date.
  • The Brooklyn and Bronx Customer Contact Walk-in Centers are closed to the public until further notice.
  • DYCD Community Centers are currently closed.

New York City Housing Development Corporation

Service suspensions:

  • In-person public hearings suspended - proceeding online
  • Affordable Housing project closings and asset management functions proceeding digitally

NYC Economic Development Corporation (NYCEDC)

Service suspensions:

  • NYCEDC assets which have been deemed non-essential and services temporarily suspended include: Bush Terminal, National Lighthouse Museum, South Street Seaport, Staten Island 9/11 memorial, 125th street parking garage, Skyport garage, Staten Island Minor League Stadium.
  • Graffiti Free NYC and CleaNYC programs are currently suspended.
  • Cruise operations
  • NYC Ferry operating on reduced schedule on weekdays

NYC Health + Hospitals (H+H)

Service modifications:

  • Medical-legal services (provided telephonically)

Service suspensions:

  • NYC Care outreach

Office of Administrative Trials and Hearings (OATH)

Service modifications and suspensions

OATH's physical offices will remain closed until at least August 1, 2020, except where an in-person appearance is requested and approved by OATH. All approved in-person appearances in Hearings Division proceedings will take place at 66 John Street, 10th Floor, New York, New York 10038, and all approved in-person appearances in Trials Division proceedings will take place at 100 Church Street, 12th Floor, New York, New York 10007.

Hearings for cases involving City-issued summonses:

  • Respondents must respond to their summons on or before the hearing date. Respondents can admit and pay the summons prior to the hearing date or participate in the OATH hearing process if they want to contest the summons.
  • All hearings before the OATH Hearings Division will be conducted by telephone, except that a party may request an in-person hearing by emailing livehearings@oath.nyc.gov before the scheduled hearing date, indicating the reason why it is not possible to participate by telephone. If a request for an in-person hearing is granted, the OATH Hearings Division will coordinate with the parties on scheduling.
  • The OATH Hearings Division is offering several different remote hearing options, including offering a Hearing by Phone for all types of summonses.
  • Respondents with certain eligible summonses can submit a written defense online by doing a One-Click Online Hearing. The written defense must be submitted to OATH on or before the scheduled hearing date.
  • A respondent who receives a decision finding them in default for failure to appear at a hearing that was scheduled on or after July 1, 2020, will have 75 days to submit their first request for a new hearing and have their request be automatically granted and a new hearing date sent in the mail.
  • If you are self-represented and want assistance from OATH's Help Center prior to your hearing, you can email the Help Center at manhelpcenter@oath.nyc.gov.
  • If you are a small business and you received a summons and you are self-represented contact the Small Business Unit of the Help Center at smallbizhelp@oath.nyc.gov.

Trials for complex, administrative law matters:

  • The OATH Trials Division located at 100 Church Street, NY, NY 10007 is still holding conferences and trials by phone. In-person appearances will only be granted if requested or approved in advance. All parties should email OATHCalunit@oath.nyc.gov for more information and scheduling.

Office of the Census for NYC

Services that are be modified to happen online/by phone only:

  • All CCF awardees have been given ability to perform outreach via text and phone banking.
  • Field team has shifted to phone and peer to peer texting outreach methods.
  • Significantly shifting advertising resources from subway and outdoor advertising to digital, streaming, and radio channels to reach New Yorkers on the Census.

Service suspensions:

  • Suspended all door and street canvassing for all CCF awardees
  • Suspended all CCF awardee site visits; video and phone calls to be conducted instead
  • Suspended hosting or attending public census events
  • Suspended all census pop ups, including pop ups at elected official offices
  • Suspended the use of libraries as census resource sites

Office of the Chief Medical Examiner (OCME)

Service reductions:

  • Forensic biology, molecular genetics, toxicology and histology labs are closed, with the exception of public safety priority cases

Office of the City Clerk

Service Suspension:

  • All offices of the City Clerk – including the NYC Marriage Bureau – will be closed until further notice.

Public Design Commission (PDC)

Current service slowdown:

  • Certain projects that require community board review before submission to the PDC may be delayed.

Services that are modified to happen online/by phone only:

  • Commission meetings are being held by teleconference and will cover consent agenda items only. The public can view the commission meeting live on YouTube or listen by dial-in.
  • Application submissions will be accepted in digital form only. Please do not deliver submissions, samples, or models until further notice.

Service suspensions:

  • Review and action on committee items for presentation to the Public Design Commission and public hearing items are suspended until further notice.

School Construction Authority (SCA)

SCA has been authorized to resume construction on a limited set of projects at this time, but most SCA projects continue to be paused.

Small Business Services (SBS)

Construction safety services that are likely moving to virtual:

  • Catholic Charities Community Services Archdioces of NY
  • New Immigrant Community Empowerment Inc.
  • NY Committee for Occupational Safety & Health Inc - Day Laborers - Manhattan
  • Staten Island Community Job Center, Inc- WDD
  • Sustainable South Bronx, Inc.

Service suspensions:

  • In-person workforce services are suspended; SBS is setting up the ability for people to connect with these services remotely.
  • SBS is working to make Workforce1 Centers and Business Solutions Centers available remotely.

Taxi and Limousine Commission (TLC)

Service slowdown:

  • The TLC Long Island City office will be open on Monday through Friday from 8am to 4pm.
  • The TLC Staten Island office will be open on Wednesdays from 9am to 4pm.
  • To limit wait times and to promote social distancing, we strongly encourage you to schedule an appointment. Capacity in our Long Island City and Staten Island Offices is limited and we want to make for the fastest visit possible which can be helped by scheduling an appointment prior.

Young Mens Initiative

Services that are be modified to happen online/by phone only:

  • NYCMT programming is being modified to be online only