City Agency Service Updates

Agency Suspensions and Reductions

Last updated Tuesday, September 14, 2021

Administration for Children's Services (ACS)

Service modifications:

  • Family Enrichment Centers (Reduced days of operation and locations). Remote referrals and support, as well as limited, in-person emergency resources and offerings. Access contact information and office hours for your local Family Enrichment Center here.
  • Community Partnerships (Only Highbridge location open, all others physically closed). Community-based planning groups that meet monthly; now using virtual meetings and e-mail to plan and provide referrals for families. Some are also providing, in-person resources and programming. Access contact information and office hours for Community Partnerships here.
  • ACS Child Care Operations Offices, including Resource Areas, are currently closed to the public. For assistance with ACS Child Care Voucher issues, please reach out to one of the following email addresses:
  • Office of Advocacy (not currently seeing constituents on a walk-in or in-person appointment basis, due to COVID-19 restrictions). Constituents can contact the office via 311, webmail through the Advocacy page of the ACS public website, or by calling the Helpline at (212) 676-9421 and leaving a voicemail.

Board of Standards and Appeals (BSA)

Service suspensions:

  • In-person public hearings suspended - proceeding online via Zoom.
  • Application reviews proceeding digitally and by phone.

Brooklyn Bridge Park Corporation

Service modifications:

  • The Environmental Education Center and public bathrooms at 99 Plymouth Street remain closed at this time. All other Park operations, amenities, and concessions have resumed operating as usual.

City Commission on Human Rights (CCHR)

Service modifications:

  • In-person workshops and outreach, especially school and community-based programming, continue to be provided via online platforms consistent with the preferences of our partners.
  • While in-person meetings are reduced and almost always need to be scheduled in advance, New Yorkers who wish to contact the Commission to schedule an appointment or to report an incident of discrimination can contact the agency via telephone at (212) 306-7450 (live staff during business hours), at (212) 416-0197 or by calling 311 and saying "human rights."

Civic Engagement Commission (CEC)

Service modifications:

  • Some in-person events being held remotely, including commission and advisory committee meetings, as well as trainings.

Civilian Complaint Review Board (CCRB)

Service reduction:

  • Walk-in complaint service has resumed, but the agency still urges members of the public who can file online or by telephone to do so.
  • Outreach is limited due to restrictions on public gatherings affect primary outlets. The agency continues outreach operations by electronic means.

Service suspension:

  • In-person mediations are postponed as of 3/16/20.


Services that are modified to happen online/by phone only:

  • Online Ranked Choice Voting workshops, trainings, and seminars to various community organizations, agency partners and voter eligible New Yorkers.
  • Online GOTV and other election-related outreach.

Service suspensions:

  • In-person voter-registration efforts (Rikers outreach, naturalization ceremonies).

Department for the Aging (DFTA)

Service modifications:

  • Older Adult Centers and Social Adult Day Cares (SADCs) may resume outdoor activities beginning June 1, 2021 and may resume indoor activities beginning June 14, 2021. All such activities shall be conducted in accordance with any applicable guidance of the New York City Department of Health and Mental Hygiene (NYC DOHMH), New York City Department for the Aging (DFTA), and the New York State Department of Health (NYS DOH).

Department of Buildings (DOB)

Service modifications and suspensions:

Department of City Planning (DCP)

Service modifications:

  • All DCP Offices are currently closed to the public.
    • Contact our Borough Offices for planning information in your neighborhood, or access DCP’s online ZoLA system or the Zoning Application Portal.
    • Contact the Zoning Help Desk at (212) 720-3291 for zoning questions.
    • All applications can be filed online.
    • Zoning Verification Letter requests can be mailed to DCP's main office. Call (212) 720-3300 for more information.
    • Bookstore requests can also be fulfilled by calling (212) 720-3300.
  • In-person CPC public meetings suspended - proceedings are online via Zoom teleconference and livestream.

Department of Citywide Administrative Services (DCAS)

Service modifications:

  • As of May 17, 2021, all in person test events (multiple-choice tests, protest review sessions, and Test Validation Board report reading sessions) scheduled from March 17, 2020 through May 17, 2021 will resume at Computer-based Testing & Application Centers (CTACs) by invitation only. In person customer service at the CTACs will resume by appointment on May 17, 2021.

Department of Consumer and Worker Protection (DCWP)

formerly the Department of Consumer Affairs (DCA)

Service modifications:

Department of Correction (DOC)

Service modifications:

  • Only One Day Attorney Passes are being issued at this time, and only to out-of-state attorneys with original documentary proof of Good Standing with the Bar Association of the State in which they are licensed to practice; and valid, government issued identification. Attorneys must email the application; supporting documents; and a contact phone number and email address to at least one week in advance to schedule a Friday appointment to receive a pass. A $5 postal money order will be required at the appointment.
  • Attorneys in possession of a Unified Court System Fast Pass must utilize that pass to gain access.
  • Attorney Assistant Pass applications are only being accepted by email. Applications should be emailed to, and must include photocopies of valid government issued identification, which will be subject to physical verification at the time of pass issuance if the application is approved. Processing time is 4-6 weeks, and no partially completed applications can be processed.

Service suspension:

  • In-person religious services are being temporarily suspended and will be provided remotely, where feasible.
  • Contract and volunteer in-person programs have been suspended and have been offered through program packets and tablets. Other modifications have been made by DOC staff to provide programming in accordance to social distancing guidelines.

Department of Cultural Affairs (DCLA)

Service suspensions:

  • Shopping, donation drop-offs, and public events at the Materials for the Arts warehouse in Long Island City have been cancelled until further notice.

Department of Design and Construction (DDC)

Service modifications:

  • Bid procedures: DDC has now implemented new temporary procedures for bid submissions and bid openings. Please refer to the DDC website, as well as bid addenda, for details and current information. Questions regarding new procedures can be directed to

Department of Finance (DOF)

Service modifications:

  • The 2020 tax lien sale has been cancelled. A tax lien sale may be held in 2021. If you received a warning notice regarding the 2020 lien sale and you have not addressed your delinquent taxes and charges, please pay in full at or contact us at to set up a payment plan.

  • Due to a new law passed in response to COVID-19, most Senior Citizen Homeowners' Exemption (SCHE) and Disabled Homeowners' Exemption (DHE) recipients are not required to renew their benefits this year. We will mail you a renewal letter if you need to take any action; otherwise, your benefit will be automatically renewed at its current level and you will continue to receive it.

    Note: If your income decreased in 2020, you have the option to submit a renewal application so that we can determine whether you are eligible for a larger benefit. Please note that if your income last year was less than $50,000, you are almost certainly receiving the largest possible benefit.

    If you have questions, please contact us at

Department of Health and Mental Hygiene (DOHMH)

Service modifications:

  • Birth/death certificates - web and mail orders strongly advised, exceptions for in-person emergency requests with official documentation; burial desk open in Manhattan.
  • Permit Processing - no in-person submissions; no permits being mailed; (online submissions available).
  • All DOHMH licenses and permits that will expire or require renewal during the State of Emergency are extended for the duration of the emergency. Renewal notices are not being sent out at this time.

Service reductions:

  • Sexual health clinics (by appointment only; Riverside, Central Harlem, Corona, and Crown Heights remain closed).
  • TB clinic (only Washington Heights remains closed).
  • Inspection activities have resumed, but are operating at reduced capacity.

Service suspensions:

  • In-person customer service offices for child care programs and food service establishments.

Department of Housing Preservation and Development (HPD)

Service suspensions:

  • HPD Section 8 Customer Service Office at 100 Gold Street is closed & Enforcement and Neighborhood Services Borough Office Walk-In Centers are closed. Customer assistance is available through email, phone, fax.

Services that may be modified to happen online/by phone only:

  • Housing Ambassador services will continue online or by phone.
  • Free Financial Counseling through Ready to Rent will continue by phone.

Department of Investigation (DOI)

Service suspensions:

  • Anti-corruption lectures and trainings conducted in person by DOI personnel are suspended until further notice.

Service modifications:

  • Fingerprinting of daycare workers and city employees undergoing a background investigation is occurring at IdentoGO centers (operated by IDEMIA).
  • Fingerprinting of city employees subject to a DOI background investigation is occurring at IdentoGO centers (operated by IDEMI).
  • Witness interviews will be conducted remotely, unless an investigative purpose requires that the interview must be conducted in person.

Department of Parks and Recreation (DPR)

Facility closures:

  • All NYC Parks Recreation Centers are closed to the public until further notice. We will be extending all memberships to our recreation center members to cover the length of time we are closed.
  • All City nature centers are closed until further notice.
  • The City's historic houses are working to safely reintroduce visitors to their museums.
  • The Swedish Cottage is closed.
  • The Arsenal Gallery is closed until further notice.
  • At this time, certain concessions remain closed, including amusement parks and carousels, indoor tennis facilities, and others.
    • Farmers markets and gas stations are open. Customers must practice social distancing.
    • Most bicycle rental operations are open. Customers must practice social distancing.
    • Most golf courses and outdoor tennis concessions are open. Customers must practice social distancing.
    • Most snack bars & some restaurants are open for takeout or delivery, and some for outdoor dining. Customers must practice social distancing.
    • Stables remain operational for boarding and are now open to outdoor riding.

Facility closures:

  • Some field and court permit applications are now being reviewed and issued. Please visit our Field and Court Permit Request page for details.
  • Tennis permits are not required for the 2020 season. If you have already purchased a permit, it will be valid through 2021.
  • At the discretion of each garden group, GreenThumb community gardens operating on NYC Parks property may open to licensed garden members as well as to members of the general public. Gardens are not required to host public open hours.
  • The Urban Park Rangers are offering free pop-up programs with limited attendance on a first come, first served basis.
  • Shape Up NYC is offering free outdoor programs with limited attendance.
  • Media Education instructors are offering free outdoor workshops with limited attendance.
  • The Arts, Culture & Fun series will host a series of outdoor workshops with limited attendance.
  • Many aquatics programs, including Learn to Swim and Lap Swim, are cancelled for the summer 2020 season.
  • Marinas, boatyards, and boat launches are open for personal use of vessels only. Vessel charters, rentals, and group activities or social gatherings are prohibited. Patrons must practice social distancing at all times and wear a face covering where social distancing is not possible.

Facility re-openings:

  • City playgrounds are open.
  • Golf courses and driving ranges are open.
  • Skate parks are open.
  • Grilling areas are open.
  • Dog runs are open. Our off-leash rules still apply, but please note that the Center for Disease Control recommends that all dog owners keep their dogs on a leash and maintain at least six feet of distance from other people and animals
  • Basketball, handball, tennis, bocce, and volleyball courts are open. Participants should continue to wear face coverings, follow social distancing protocols and avoid high-contact games, such as pick-up basketball.
  • City beaches are open from Memorial Day weekend through September 12, 2021. During beach season, lifeguards are on duty daily, from 10:00 am to 6:00 pm. Swimming is prohibited when lifeguards are not on duty and in closed sections. Closed sections are marked with signs and/or red flags. All of our beaches are free and open to the public.
  • NYC's outdoor pools will re-open on Saturday, June 26, 2021. At this time, our indoor pools are closed until further notice. For future updates, please visit our COVID-19 Service Changes page.
  • New York City's recreation centers and indoor pools remain closed to the general public until further notice to provide COVID-19 related services as well as free childcare options for children who are scheduled for blended learning.
  • The High Line is open.
  • The Wildlife Conservation Society re-opened its zoos and aquarium to all guests.

Department of Probation (DOP)

Service modifications:

  • Most in-person/office-based services are by appointment.
  • Family Court buildings remain closed to the public.

Department of Records & Information Services (DORIS)

Service modifications:

  • City agency, court and district attorney files may be retrieved from storage on Tuesday, Wednesday, and Thursday.
  • Public programs are online. Visit our Exhibits & Education page for details.

Service suspensions:

  • The public reading rooms are closed until further notice.

Department of Sanitation (DSNY)

Service modifications:

  • Alternate Side Parking (ASP) regulations have resumed, but residential streets will not be cleaned more than once a week on each side.
  • Composting:
    • Curbside organics collection has been suspended and will resume this fall. Learn more at
    • Food-scrap drop-offs have reopened. Find a drop-off site on our map:
  • Household Hazardous Waste:
    • SAFE Disposal events will resume in Fall 2021. Visit for more information.
    • Special Waste Drop-off sites open on July 10, 2021. Visit for more information. Residents should not illegally dump waste.
  • Electronics Recycling:
    • Curbside electronics recycling appointments are no longer being accepted.
    • Pickup requests for ecycleNYC have resumed. Learn more or enroll at
  • Textile Donation and Recycling:
    • Pickup requests for refashionNYC have resumed. Learn more or enroll at

Department of Social Services (DSS)

Service modifications:

  • Job and service centers where you can get cash assistance, Medicaid, and SNAP/food stamps been consolidated in each borough. See the full list of open and closed sites. All services are also available online.
  • Legal services (remote)
  • Supportive housing applications (remote)
  • Rental assistance (remote)
  • Burial assistance (remote)
  • Energy assistance (remote)
  • Rapid rehousing (remote)

Department of Transportation (DOT)

Service reductions:

Department of Veteran Services (DVS)

Services modified to happen online/by phone only:

  • Funeral honors program
  • Housing support services
  • Constituent services: Providing critical support to at-risk veterans, such as housing, employment, veteran benefits, and general guidance on where to locate support resources

Service suspensions:

  • DVS-sponsored events
  • In-person community engagement at Veteran Resource Centers across the five boroughs
  • Veteran Peer Coordinator's operating at shelters across NYC

Department of Youth and Community Development (DYCD)

Services being delivered in-person and remotely:

  • Summer Youth Employment Program
  • Learn & Earn
  • Train & Earn
  • Advance & Earn
  • COMPASS Elementary
  • COMPASS High School
  • Beacon Community Centers
  • Cornerstone Community Centers
  • Discretionary programs continue to provide services both remotely and in person following Federal, state and City guidelines
  • NDA Opportunity Youth programs have been modified to include online instruction and some in-person assignments for Opportunity Youth Programs. DYCD has assisted providers with access to our systems and remote learning resources.
  • NDA Healthy Families programs are engaging participants by email, phone, and limited in-person services. DYCD has assisted providers with access to our systems and remote learning resources.
  • NDA Housing Assistance programs are engaging participants by email, phone, and limited in-person services. DYCD has assisted providers with access to our systems and remote learning resources.
  • NDA Immigrant Services programs have been providing services remotely and in-person where necessary. DYCD is assisting providers with access to our systems and remote learning resources.
  • Comprehensive Services for Immigrant Families programs have been providing services remotely and in-person where necessary. DYCD is assisting providers with access to our systems and remote learning resources.

Services being delivered remotely:

  • Adolescent Literacy programs have shifted to on-line instructions via various video conferencing platforms. DYCD is assisting providers with access to our systems and remote learning resources.
  • NDA Seniors programs are engaging participants by email and phone. DYCD has assisted providers with access to our systems and remote learning resources.
  • Adult Literacy programs have shifted to on-line instruction via various video conferencing platforms. DYCD is assisting providers with access to our systems and remote learning resources.
  • NDA High School Educational Support programs are being conducted remotely. Most activities are on various online platforms such as Google Classroom, Zoom, Webex etc. DYCD has assisted providers with access to our systems and remote learning resources.
  • Fatherhood programs are using online instruction via various video conferencing platforms. DYCD is assisting providers with access to our systems and remote learning resources.

Landmarks Preservation Commission (LPC)

Services modified to happen online/by phone only:

  • Public hearings and meetings are being held virtually, with directions posted on LPC's website
  • Application reviews are being done digitally, with new instructions to e-file

Service suspensions:

  • No in-person public hearings or meetings
  • No in-person application drop-off

Law Department (Law)

Service suspension:

  • Representing City government in civil litigation matters, claims, and disputes, where such matters have been suspended by the courts, etc.

Limited service/hours:

  • The Law Department's Service of Process window is open only on Tuesdays and Thursdays from 9 am to 5 pm. An email address remains available where the Law Department continues to temporarily accept service.

Mayor's Office for People with Disabilities (MOPD)

Service suspension:

  • Project Open House will not be accepting new applications in 2021.
Services modified to happen online/by phone only:

  • Employment program for people with disabilities, NYCATWORK, has shifted all of its services online.
  • Accessible Waivers Program.
  • Monthly community outreach and engagement activities.

Mayor's Office of Immigrant Affairs (MOIA)

Service modifications:

  • We Speak New York continue to hold classes remotely.
  • Know Your Rights forums is a hybrid or in person and remote forums.
  • NYC Care resumed outreach and enrollments remotely.
  • IDNYC has reopened enrollment centers in some locations and at a limited capacity. Please check the IDNYC website for sites and appointments.
    • IDNYC is accepting online renewals.

Mayor's Office of Minority and Women-Owned Business Enterprises (OMWBE)

Services that are being modified to happen online/by phone only:

  • All meetings internal/operational and with the public (i.e. M/WBEs constituent inquiries)
  • Interagency Coordination and Oversight
  • Vendor Engagement and Management
  • Trainings and workshops (via teleconferences)

Service suspensions:

  • In-person meet and greets, trainings and workshops
  • M/WBE networking events (i.e. – Citywide Procurement Fair)

Mayor's Office of Operations (OPS)

Service reductions:

  • Citywide Rulemaking: Agency rulemaking public hearings in person will not be held during this time. Agencies are choosing to either postpone hearings or holding hearings virtually. You can continue to comment on rules by checking the specific hearing notice. Please see more information at

Service cancellations:

  • The Street Conditions Observation Units (SCOUT) operations have been postponed. The unit's inspectors drive the city's streets to check for quality of life conditions and report their findings through 311.

Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV)

Service modifications:

  • NYC Family Justice Centers are available by phone to offer guidance on immediate safety planning, shelter assistance, legal consultations, counseling sessions, case management sessions, community resources, and more. Call Mondays - Fridays, 9 AM to 5 PM on the FJC phone line
    • Brooklyn: 718-250-5113
    • Bronx: 718-508-1220
    • Manhattan: 212-602-2800 (limited in-person services available at the Manhattan FJC by appointment only for clients citywide that cannot engage in remote services safely or effectively)
    • Queens: 718-575-4545
    • Staten Island: 718-697-4300
    • After hours and on weekends, call the City's 24-hour Domestic Violence hotline: 800-621-4673 (HOPE).
  • Survivors with access to the internet can also visit for additional resources and information.
  • Survivors are additionally encouraged to call NYC Well (888-692-9355) for help with stress and anxiety please, as well as to call 911 for emergencies.
  • Domestic violence shelters are operating.

Service suspensions:

  • In-person meet and greets, tours, trainings, and workshops.

New York City Housing Authority (NYCHA)

Service reductions or modifications:

  • All essential planned outages have resumed, including electrical, heat, hot water, and water outages.
  • Property Management Offices are open with reduced staff; direct-contact meetings and Wednesday evening hours have been suspended. Staff will continue to assist residents via telephone, email, and from behind the reception desk only.
  • In-person programming is suspended at most senior centers, including those located at NYCHA. A limited number of centers are serving as grab-and-go sites for seniors to pick up food. Older adults in need of meal delivery service can enroll in the City's emergency meal program by GetFoodNYC, by calling 311 or visiting Older adults can also contact Aging Connect at 212-244-6469 for more information on their nearest senior center and other available services.
  • DYCD Community Centers are open and offer in-person and virtual activities.
  • There will be no in-person rent collection. Rent should be paid via mail, phone, MYNYCHA App, and online through authorized banks.

Service suspensions:

  • All in-person public meetings at NYCHA offices are postponed or moved to web/telephone until further notice. Requests to hold public events at NYCHA developments must be reviewed and approved by NYCHA's Environmental Health and Safety Department. The requests must be submitted at least 30 days in advance of the date of the event. Residents/organizations interested in hosting an event must contact their development Property Manager.
  • NYCHA has suspended resident evictions in accordance with the State's moratorium on evictions. Residents experiencing income loss are being directed to NYCHA's rent hardship program.
  • NYCHA's Office of Impartial Hearings is closed to the public and all hearings and conferences have been adjourned until further notice.
  • The Brooklyn and Bronx Customer Contact Walk-in Centers are closed to the public until further notice.

New York City Housing Development Corporation

Service modifications:

  • In-person public hearings suspended, proceeding online
  • Affordable Housing project closings and asset management functions proceeding digitally

NYC Economic Development Corporation (NYCEDC)

Service suspensions:

  • Staten Island Minor League Stadium temporarily closed.
  • Cruise operations suspended.

NYC Health + Hospitals (H+H)

Service modifications:

  • Medical-legal services (provided telephonically)

Office of Administrative Trials and Hearings (OATH)

Service modifications and suspensions

  • OATH's physical offices will remain closed to the public until further notice, except where an in-person appearance is requested and approved by OATH. All approved in-person appearances in Hearings Division proceedings will take place at 66 John Street, 10th Floor, New York, New York 10038, and all approved in-person appearances in Trials Division proceedings will take place at 100 Church Street, 12th Floor, New York, New York 10007.
  • Hearings for cases involving City-issued summonses:

  • Respondents must respond to their summons on or before the hearing date. Respondents can admit and pay the summons prior to the hearing date or participate in the OATH hearing process if they want to contest the summons.
  • All hearings before the OATH Hearings Division will be conducted by telephone, except that a party may request an in-person hearing by emailing before the scheduled hearing date, indicating the reason why it is not possible to participate by telephone. If a request for an in-person hearing is granted, the OATH Hearings Division will coordinate with the parties on scheduling.
  • The OATH Hearings Division is offering several different remote hearing options, including offering a Hearing by Phone for all types of summonses.
  • Respondents with certain eligible summonses can submit a written defense online by doing a One-Click Online Hearing. The written defense must be submitted to OATH on or before the scheduled hearing date.
  • A respondent who receives a decision finding them in default for failure to appear at a hearing that was scheduled on or after July 1, 2020, will have 75 days to submit their first request for a new hearing and have their request be automatically granted and a new hearing date sent in the mail.
  • If you are self-represented and want assistance from OATH's Help Center prior to your hearing, you can email the Help Center at
  • If you are a small business and you received a summons and you are self-represented contact the Small Business Unit of the Help Center at

Trials for complex, administrative law matters:

  • The OATH Trials Division located at 100 Church Street, NY, NY 10007 is still holding conferences and trials by phone. In-person appearances will only be granted if requested or approved in advance. All parties should email for more information and scheduling.

Office of the City Clerk

Services that are modified to happen online only:

  • Marriage Licenses are available virtually through NYC Cupid.
  • Limited virtual marriage ceremonies are available through NYC Cupid.

Service modifications:

  • Requests for copies of marriage records accepted by mail only.
  • Marriage officiant registration applications accepted by mail only.
  • Amendments to marriage record applications accepted by mail only.
  • Commissioner of deeds renewals accepted by mail only.
  • Requests for transcripts of City Council proceedings accepted by mail only.
  • Lobbying bureau transactions accepted by mail only.
  • Oaths of offices accepted by mail only.
  • Domestic partnership termination accepted by mail only.
  • Domestic partnership registration appointments in the Manhattan office may be requested through the contact by email page.
  • Certificate of non-impediment appointments in the Manhattan office may be requested through the contact by email page.
  • Commissioner of deeds applications for new applications only are available in the Manhattan office and may be requested through the contact by email page.

Service suspension:

  • The Bronx, Brooklyn, Queens, & Staten Island offices of the City Clerk remain closed until further notice.

Public Design Commission (PDC)

Current service slowdown:

  • Certain projects that require community board review before submission to the PDC may be delayed.

Services that are modified to happen online/by phone only:

  • Commission meetings are being held via teleconference. Members of the public can view the meetings live on YouTube or participate and give public testimony on public hearing items by joining the online meeting. View the instructions for participating in meetings.
  • Application submissions are being accepted in digital form. Please do not deliver submissions, samples, or models without making arrangements with staff in advance.

Small Business Services (SBS)

Service updates:

  • Services at Workforce1 Centers and Business Solutions Centers are currently available virtually.

Taxi and Limousine Commission (TLC)

Service updates:

  • The TLC Long Island City office is open Monday through Friday from 8 am until 4 pm.
  • The TLC Staten Island office is open on Wednesdays from 9 am until 4 pm.

Young Mens Initiative

Service modifications:

  • NYCMT programming is being modified to be online only.