Accessible Taxi Dispatch for Wheelchair-Using Passengers

If you use a wheelchair, you can request an accessible taxi for pick-up anywhere in the five boroughs. 

You can request an accessible taxi by: 

• Booking online, OR
• Calling the dispatcher directly at (646) 599-9999, OR 
• By using the Accessible Dispatch NYC mobile app for iPhone or Android, OR
• Calling 311. 311 will transfer you to a dispatcher to arrange your pick-up location and time. 

You are expected to get to the agreed upon pick-up location without assistance from the taxi driver. Normal taxi fares apply. 

You won't be charged any fees for wait time. The meter will start when you are securely in the vehicle.

You can dial 711 for New York Relay.