The City accepts reports of damaged or dirty automatic public toilets. Problems may include broken glass, flooding, graffiti, broken or poor lighting, structural damage, lack of supplies, or operating issues.
The City also accepts requests for the placement of new automatic public toilets.
A private company installs and maintains automatic public toilets based on agreements with the City. The City reports complaints to the contractor and monitors the contractor's work. The City works closely with local community boards and other parties to identify new sites for automatic public toilets. Toilets can only be placed in areas that meet specific structural requirements, so land surveys are an important part of the selection process.