Heat or Hot Water Complaint

You can make a complaint about a residential building that does not have enough hot water at any time. Hot water must be provided 365 days per year at a constant minimum temperature of 120 degrees Fahrenheit.

You can make a complaint about excessive heat in a residential building between June 1 and September 30.

Before filing a complaint, you should try to resolve the issue with your landlord, managing agent, or superintendent.

You must provide your contact information if you’re reporting:

• No hot water in your apartment
• Heat turned on during the summer, apartment or building-wide

Report a hot water problem affecting a single apartment.

Report a hot water problem affecting an entire residential building.

Report heat on during summer months in a single apartment.

Report heat on during summer months for an entire residential building.

New York City Housing Authority (NYCHA)

NYCHA residents can report a heat or hot water problem to NYCHA's Customer Contact Center 24 hours a day, 7 days a week, 365 days a year by calling (718)-707-7771.

Public Schools

You can report a heat problem in a New York City public school to the Department of Education.