Heat or Hot Water Complaint

Residential building owners in New York City are legally required to provide heat and hot water to their tenants. You can make a complaint about a residential building that does not have enough heat or hot water.

Residential Heat and Hot Water Requirements

For the period between October 1 and May 31, the City requires building owners to provide tenants with heat according to the following rules:
  • Between 6 AM and 10 PM, if the outside temperature falls below 55 degrees, the inside temperature must be at least 68 degrees Fahrenheit.
  • Between 10 PM and 6 AM, the inside temperature must be at least 62 degrees Fahrenheit at all times. There is no outside temperature requirement.
Hot water must be provided 365 days per year at a constant minimum temperature of 120 degrees Fahrenheit.
Before filing a complaint, you should try to resolve the issue with your landlord, managing agent, or superintendent.

If you are making a heat or hot water complaint for your apartment, you must provide your contact information.

Heat or Hot Water Complaints can also be filed using the NYC311 Mobile App.

New York City Housing Authority (NYCHA)

NYCHA residents can report a heat or hot water problem to NYCHA's Customer Contact Center 24 hours a day, 7 days a week, 365 days a year by calling (718)-707-7771.

Commercial or Non-Residential Buildings

Non-residential buildings include:
  • Senior centers
  • Drug rehab treatment facilities
  • Private schools
  • Day care centers
  • Government buildings

Public Schools

You can report a heat problem in a New York City public school to the Department of Education.