Residential building owners in New York City are legally required to provide heat and hot water to their tenants. You can make a complaint about a residential building that does not have enough heat or hot water.
Residential Heat and Hot Water Requirements
For the period between October 1 and May 31, the City requires building owners to provide tenants with heat according to the following rules:
- Between 6 AM and 10 PM, if the outside temperature falls below 55 degrees, the inside temperature must be at least 68 degrees Fahrenheit.
- Between 10 PM and 6 AM, the inside temperature must be at least 62 degrees Fahrenheit at all times. There is no outside temperature requirement.
Hot water must be provided 365 days per year at a constant minimum temperature of 120 degrees Fahrenheit.
Before filing a complaint, you should try to resolve the issue with your landlord, managing agent, or superintendent.
If you are making a heat or hot water complaint for your apartment, you must provide your contact information.
New York City Housing Authority (NYCHA)
NYCHA residents can report a heat or hot water problem to NYCHA's Customer Contact Center
24 hours a day, 7 days a week, 365 days a year by calling (718)-707-7771.
Commercial or Non-Residential Buildings
Non-residential buildings include:
- Senior centers
- Drug rehab treatment facilities
- Private schools
- Day care centers
- Government buildings