The City accepts requests and reports for the following conditions:
Potholes - Circular-shaped shallow holes where the pavement has worn away.
Cave-ins - Irregular-shaped deep holes where the street has collapsed.
Utility damage - Street surfaces opened by utility companies and not restored to their original condition, such as asphalt piled too high or too low or a repaired patch that has developed a pothole or cave-in.
Hummocks - Roadway asphalt that has pushed up in a wave-like shape. They are commonly located at intersections where there is heavy truck or bus traffic.
Manhole covers and other street hardware defects - Missing, damaged, raised, sunken, or noisy street hardware, as well as asphalt or concrete defects around them. Steam rising from a manhole cover is a natural occurrence, especially in the winter. No City Agency accepts complaints about this condition.
The City also accepts requests to resurface streets that are rough, cracked, or pitted beyond repair.