Exchange, Refund, or Return Complaint

Businesses must give refunds on unused, undamaged goods within 20 days of purchase, unless a sign limiting the refund policy is posted. You can report a business that refuses to honor exchanges, refunds, or returns.

Businesses must post their policies for exchanges, refunds, and returns. You can report businesses that do not post their policies.

You cannot make a complaint about employee behavior or rudeness.