You can report a problem with a pedestrian signal, such as:
- A Walk and Don't Walk signal displaying both symbols at the same time
- A Count-down pedestrian signal where numbers are not visible or counting down
- An Audible Pedestrian Signal where the audible tone for the blind cannot be heard
- A pole that is leaning or damaged
- A pedestrian signal that is blocked by a tree, construction sign, scaffolding, or other large object
Every problem or request is assigned a priority ranking. The Department of Transportation (DOT) will respond to your request based on that ranking:
- High priorities are addressed within hours
- Walk and Don't Walk signals displaying both symbols at the same time are responded to within 48 hours
- General maintenance issues may take up to 30 days
- Long-term construction issues will vary depending upon the nature of the project
- Signals with a power supply problem will be issued a Stop Tag and referred to Con Edison
You can request the installation of new pedestrian signals and audible pedestrian signals for the blind. You can also request a review of the timing of a pedestrian signal. These reviews can take up to 16 weeks, and you will receive a response after completion.
You can report a Walk and Don't Walk signal displaying the symbols at the same time on the DOT website. To report all other pedestrian signal conditions, you must call 311.