You can get non-emergency information by text 24 hours a day, 7 days a week. You can also file several types of complaints.
Text 311-692 to reach a live agent and ask a question or file a complaint.
The City does not charge for this service, but your provider's text message and data rates may apply. Message frequency varies by use.
NYC311 Text is supported by the following cell phone providers: Alltel, AT&T, Boost Mobile, Cellcom, Cellular South, Cincinnati Bell, nTelos, Sprint, T-Mobile, U.S. Cellular, and Verizon Wireless.
To cancel service, text STOP to 311-692. For assistance, text HELP to 311-692 or call 311 or 212-NEW-YORK. You can text from anywhere in the United States.
Call 311 to provide feedback about the service you received from NYC311 Text.