The New York City Consumer Protection Law forbids all "deceptive or unconscionable trade practices in the sale, lease, rental, or loan, or in the offering for sale, lease, rental, or loan of any consumer goods and services, or in the collection of consumer debts." Under the Consumer Protection Law (commonly referred to as CPL), the Department of Consumer Affairs has authority to adopt rules prohibiting practices it defines as deceptive or unconscionable.
NYC Department of Consumer Affairs (DCA)
42 Broadway, Lobby
For further assistance, please call 311 and ask for: the Consumer Protection Law