How-To Guide


What is My Dashboard?

Business owners can use My Dashboard to manage their transactions with New York City. Transactions include things like licenses, permits, inspections, violations, and complaints.

Get started using My Dashboard by following these steps:

  1. Log in to an account, and then Create a Business Profile for your business.
  2. Search our database of business transactions, and then Add those transactions to your Profile for easy reference, and to enable you to get alerts when your transactions are updated.
  3. Pay, Renew, or Track your transactions as required.

The diagram below demonstrates how the dashboard is laid out:

A picture of the Dashboard, with numbers indicating where the side navigation, alerts, filter, and transaction boxes are located.

1. Side navigation. On the left side of the Dashboard you will find a menu containing each of the tools you will need to use this service, including:

  • The Search Transactions page, where you can search our database of city transactions.
  • The Create New Business Profile page, where you can set up a detailed profile for your business. Business Profiles are covered in depth below.
  • The Edit My Business Profiles page, where you can make changes to existing Profiles, Locations, and Agency Connections.

2. Alerts. You will receive alerts when the transactions on your dashboard have status updates, or otherwise require your attention. For example: you will receive an alert when a license needs renewal, or when a violation requires payment. Click View Details for more information, Pay to pay for a violation, or Renew to renew a license or permit.

3. Filter. Those with complex Dashboards will find the Filter useful. Click to select various Profiles and Locations, showing and hiding relevant content on your Dashboard. Note that you will only see the filter if you have more than one Business Profile, or a Profile with more than one Location.

4. Transaction boxes. Business transactions are saved in these boxes. Click a box to open it and review its contents. Click Show details for more information about a specific transaction.

You will also find a box at the bottom on the page for the Bookmarks that you have saved on the NYCB Business Portal, and for any Scenarios that you've saved using the Step-by-Step and Incentives Estimator tools.

Still need help? Contact us.

Create a Business Profile

Creating a business profile only takes a few minutes. You will need to have some basic information about your business on hand. Any field marked with an asterisk (*) is required. If you only have time to enter the basics about your business now, you can fill out the required fields and come back to add more detail later.

There are three pages in the Complete a Business Profile form. Note that your profile is not saved until you have completed all three pages. Don’t stop the process until you have clicked the Finish button on the third page, or your work will not be saved.

Step One: Provide Business Information

The first page asks for basic information about your business, including:

  • Legal business name
  • "Doing Business As" (DBA) or trade name (if required)
  • Tax ID: either Employment Identification Number (EIN) or a Social Security Number (SSN) for sole proprietorships

Please note: Your EIN or SSN is required to complete your profile, and will be saved in a private and secure environment. If you do not want to provide this information you will not be able to create a business profile, but you will still have access to many of the features of the NYC Business Portal.

A red box with the message 'It looks like a profile with this EIN already exists in our system. Please contact us so we can help you resolve this issue. By phone: (212)-871-0589. Mondays through Friday. 9am to 5pm. By email:'

Did you get a warning that your EIN or SSN is already being used? We collect tax ID numbers to ensure that business profiles are genuine and unique. If your ID has already been registered in the system, check to see if one of your co-workers or employees has already created a profile for your business. If not, contact the NYC Business Team.

The NYC Business team is available during regular business hours (Monday-Friday, 9am-5pm) to help resolve any issues that you have with the NYC Business Portal. You can use the Contact Us page, or call 311 and ask for NYC Business.

Click on the green info dot next to form fields for help as you fill out the forms.

Step Two: Provide Business Information (continued)

Next you will be asked to provide some basic information about your business, including a phone number, preferred language, and the industries and business types that best describe your business.

You will also see "Mobile phone number for text notifications." This feature will be available in an upcoming release, but you can enter a number now if you would like.

All NYC Business Portal notifications will go to the email address you enter here. You will be able to add other email addresses for different locations in the next step.

Step Three: Add Business Locations

Business Locations are the shops, offices, or other places where you do business. You will need to enter at least one location in order to complete your profile. Additional locations are optional, but you may find it useful to enter each of your various locations so that you can assign location-specific transactions appropriately.

You will also be asked for the address of your business location, and optionally for an email address as well.

You will also be asked for an optional "Location nickname" to identify your location on your dashboard. Some examples of good nicknames are: "headquarters", "downtown office", or "Queens warehouse."

Step Four: Connect to NYC Agencies

On the final page, you can provide agency identifiers which are related to your various interactions with the City, including:

  • Violation Numbers
  • Complaint Numbers
  • License Numbers
  • Inspection IDs
  • CAMIS/Accela Numbers

By adding these numbers, the related transactions will be added to your Profile, allowing you to track and interact with them.

Start by selecting a City agency from the list:

  • Department of Buildings
  • Department of Consumer Affairs
  • Department of Health and Mental Hygiene
  • Fire Department
  • Office of Administrative Trials and Hearings

Make a selection by clicking the bracket beside the agency's name, which opens a panel where you can find transactions. Click the box which says "Select One" to reveal a list of available transactions. For example, if you've selected the Department of Buildings, the list will contain:

  • Violations
  • Job Applications, Work Permits and Inspections
  • Trade Licenses
Select the appropriate transaction, add your number, and then add an optional note, if necessary, to help you identify this transaction later. When you are done, click Add.


Important notice: your new transaction will not be added to your dashboard until you click Save at the bottom of the page.

Once you have clicked Save at the bottom of this page, your transaction will be attached to your dashboard. You will find the transaction on the Edit My Business Profiles page, in the Agency Connections section. emember that you can always add your transactions, as well or add and subtract new ones are required.

Still need help? Contact us.