About 311 Reporting
Local Law 47 of 2005 requires the Department of Information Technology and Telecommunications (DoITT) to issue monthly reports to the City Council, the Public Advocate, Community Boards, and the public regarding data collected by the 311 Customer Service Center.
Signed by Mayor Michael R. Bloomberg in May 2005, Local Law 47 is the result of DoITT's work with the City Council. The prime sponsor of the legislation was Council Member Gale A. Brewer, Chairperson of the Council's Committee on Technology in Government. Making agency performance data available is an important way to ensure open government, and this law provides the public with valuable information while protecting the privacy and confidentiality of callers to 311.
DoITT remains committed to improving these reports going forward, and periodic meetings will be held with representatives from the City's Community Boards to review the 311 Reports' content and format.
NOTE: The 311 Reports reflect only those requests and inquiries that are received through 311 plus a subset of other agencies. As a result, the data reported here represents a portion of an agency's total workload. Therefore, these reports should be reviewed in combination with other information to assess the quantity, quality, and timeliness of agency service levels.