Do you have concerns about our services?
ACS is here to help and listen. You can make ACS better.
The Office of Advocacy provides information and responds to the concerns of parents, youth, foster parents, and others affected by the child welfare system, juvenile justice system, and other ACS services. We also answer questions from the general public. All contact with the Office of Advocacy is confidential unless there are safety issues, especially those safety issues concerning a child.
If you need assistance, please contact the Office of Advocacy.
Currently, due to the COVID-19 pandemic, the Office of Advocacy is unable to receive walk-ins.
As always, our staff remain available to you by phone and e-mail.
Calling any of the following numbers will take you to a brief voicemail menu. Please listen to the prompts carefully, and leave a message including your name and phone number. We will return your call as soon as possible.
Please note: If you suspect a child is being abused or neglected, please do NOT forward your concern to the Office of Advocacy. This phone number and email address are not monitored 24/7.
If you suspect abuse or neglect, please contact the New York Statewide Central Register of Abuse or Maltreatment (SCR) at 1-800-342-3720. You can call toll-free and anonymously. If you believe a child is in immediate danger, please call 911.
If the Office of Advocacy cannot help you directly, we will direct you to people who can help.