Contact ACS

In Person

ACS Main Office

150 William Street, New York, NY 10038
Phone: (212) 341-0900
Get directions
Outside NYC: (877) KIDSNYC (543-7692)

You can walk into an ACS Borough Office at the following locations for help with child safety concerns and to find preventive services.
Borough Locations

Reporting Violations of the Identifying Law

If you suspect that identifying information about you or your family has been released by the Administration for Children's Services in violation of the NYC Identifying Information Law (NYC Admin. Code § 23-1202), you can report such violations to the Agency Privacy Officer by email at acsprivacyofficer@acs.nyc.gov or by mail to NYC Administration for Children’s Services, Attention: Agency Privacy Officer, 150 William Street, 5th Floor, New York, NY 10038.

Office of Advocacy

The Office of Advocacy is unable to receive walk-ins until further notice. We are limiting in-person contact in the interests of slowing the spread of COVID-19.

As always, our staff remain available to you by phone and e-mail.

• Helpline - (212) 676-9421
• Incarcerated parents may call collect - (212) 619-1309 or (212) 341-3322
• Teletype for the hearing impaired - (212) 442-1447

Service of Legal Papers on ACS

In an effort to help prevent the spread of the COVID-19 virus, at this time, ACS is only accepting legal papers through email service. Please scan and email legal papers to Ana.Rodriguez@acs.nyc.gov and cc: Peninna.oren@acs.nyc.gov. Receipt will be acknowledged via email.

Service of process on individuals should continue to proceed in a manner required by applicable law.

Online

Email ACS

Media Inquiries

ACS Office of Communications
Email: mediainquiry@acs.nyc.gov

FOIL Requests

All Freedom of Information Law (FOIL) requests to Administration for Children’s Services should be submitted via NYC OpenRecords (nyc.gov/openrecords). Select "ACS" from the agency dropdown menu.

New York City Administration for Children’s Services Records Access Officer:
Janet Stateman, Esq.
FOIL/Records Access Officer
150 William Street, 15th Floor, New York, NY 10038
GC.FOIL@acs.nyc.gov

New York City Administration for Children’s Services Records Access Officer:
Joseph Cardieri, Esq.
Records Appeals Officer
150 William Street, New York, NY 10038
FOILAppeal@acs.nyc.gov

Questions about specific requests should also be made through NYC OpenRecords by using the “Contact the Agency” link available on every request page.

Note: Child protective records are not available pursuant to the Freedom of Information law. Learn how to request these records.

During the current COVID-19 pandemic, please send written and signed requests for child protective records with a copy of your identification to the following email address: ACSRecordRequests@acs.nyc.gov. The records and compliance unit currently does not have access to the fax or mail options.

New York City Administration for Children’s Services ADA Coordinator/Disability Service Facilitator

Information regarding reasonable accommodations and grievance procedures can be obtained by contacting the ADA Coordinator listed below, or using this information form.

Jessica K. Cooke, Esq.
ADA Coordinator/Disability Service Facilitator
Office of Equal Employment Opportunity
150 William Street, 11th Fl
New York, NY 10038
Email: EEO.ADACoordinator@acs.nyc.gov
O:(212)341-8951
F: (212)676-6515

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