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Novel Coronavirus/COVID-19 General Information
Multisystem Inflammatory Syndrome in Children (MIS-C)
Plan for Your Child in Case You Get Sick
Parent/Caretaker Questions Regarding ACS Involvement
Family Court
Caring for Children With Symptoms at Home
Emergency Guidance for ACS and Contracted Provider Agency Staff
Child Care Assistance
Inter-Agency Collaboration

Novel Coronavirus/COVID-19 General Information

New York City is currently experiencing widespread community transmission of a new type of respiratory infection known as COVID-19. New York City's Department of Health and Mental Hygiene (NYC DOHMH), is continually issuing guidance and NYC case data about this illness (please follow this link for translated DOHMH guidance). You can text "COVID" to 692-692 to receive updates by text message. New York State's Department of Health is also providing resources and guidance.

NYS Department of Health - Protect Yourself Poster

NYC DOHMH has shared the following information about COVID-19 and ways to help prevent the spread of the virus.

New Yorkers must stay home as much as possible. If you have mild to moderate symptoms of COVID-19, isolate yourself at home immediately. After three to four days, if you still feel sick, contact your health care provider. If you have severe symptoms, such as difficulty breathing, call 911.

New Guidance on Face Coverings

People who do not show symptoms may still be able to spread COVID-19. A face covering can help prevent you from spreading COVID-19 to other people, so you should wear one whenever you leave the home.
A face covering can include anything that covers your nose and mouth, including dust masks, scarves and bandanas. Do not use health care worker masks, as those must be preserved for people in the health care system.
Even if you have a face covering, continue to stay home as much as possible and avoid close contact with other people.

Social Distancing Rules in New York State

An order from the Governor requires every New Yorker to stay at home from work, unless they are an essential worker. All non-essential businesses that are normally open to the public must remain closed. Bars and restaurants may provide takeout. All non-essential gatherings of any size for any reason are banned.
The police may issue fines to anyone they see in public not following these rules.

Links to other NYC DOHMH Fact Sheets and More Guidance (multiple translations available), including:

  • Face Coverings
  • What You Need to Know about COVID-19
  • COVID-19 and Animals FAQ
  • Guidance for People Who Are Pregnant, Breastfeeding, or Caring for Newborns

Translations Available: العربية | বাংলা | Español | 繁體中文 | Русский | 한국어 | Polski | اردو | Kreyòl ayisyen | Français

DOHMH Guidance for Health Care Providers

DOHMH is regularly issuing guidance and providing other resources for health care providers on its COVID-19: Information for Providers web page. Providers working with children and families should please be aware of the recent alert regarding pediatric multi-system inflammatory syndrome that is potentially associated with COVID-19.

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Multisystem Inflammatory Syndrome in Children (MIS-C)

The State and City Health Departments are currently investigating a condition, which can be very harmful or fatal to children, and which may be associated with COVID-19. It is important that you be aware of this condition, because, though it continues to be uncommon, it can be fatal if not treated promptly.

This condition, which has features similar to Kawasaki Disease and Toxic Shock Syndrome, is called Multisystem Inflammatory Syndrome in Children (MIS-C and previously referred to as PMIS) and may be associated with COVID-19. It is important to recognize the signs, which include a high fever along with other symptoms such as abdominal pain, diarrhea, vomiting, rash, and swollen hands or feet. If your child, or a child in a family you are working with, is ill with a persistent fever, it is important to call the child’s doctor to assess for MIS-C. If a child is acutely ill with other symptoms (rash, abdominal pain, chest pain) accompanying the fever, please call 911. Early identification and referral are key to accessing treatment which is available in most hospitals in New York City.

Provider agency medical directors and their clinical staff have already been receiving information about this syndrome, so we urge you to consult with them for any questions and concerns.

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Parent/Caretaker Questions Regarding ACS Involvement

The health and safety of children, families, and staff is our most important focus during this public health crisis. If you are a parent, foster parent, or other caretaker, and you have a question about a child protective investigation, prevention case, or foster care case, please contact your Child Protective Specialist or agency case planner, and their supervision team if needed.

The ACS Office of Advocacy remains available to assist you by phone and e-mail. (We are currently limiting in-person contact in the interests of slowing the spread of COVID-19.)

Send a message to the Office

The Office of Advocacy provides information and responds to the concerns of parents, youth, foster parents, and others affected by the child welfare system, juvenile justice system, and other ACS services. We also answer questions from the general public. All contact with the Office of Advocacy is confidential unless there are safety issues, especially those safety issues concerning a child.

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Family Court

The New York State Office of Court Administration oversees the Family Court and has issued Administrative Orders related to protecting the public and staff from the spread of COVID-19.

Provider agency staff should continue to contact your assigned Family Court Legal Services (FCLS) attorney for case-specific questions.

Service of Legal Papers on ACS

In an effort to help prevent the spread of the COVID-19 virus, at this time, ACS is only accepting legal papers through email service. Please scan and email legal papers to and cc: Receipt will be acknowledged via email.

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Caring for Children With Symptoms at Home

ACS issued this guidance on March 25, 2020 to be used for situations in which children and youth with symptoms will be receiving care at home. All children and youth with symptoms will now be assumed to be COVID-19, unless proven otherwise with a negative test. Symptoms of COVID-19 could include: fever (temperature above 100.4 degrees Fahrenheit or 38 degrees Celsius), cough, sore throat, or difficulty breathing/shortness of breath. Call your doctor for any questions regarding the child's health.

Translations Available: العربية | বাংলা | Español | 繁體中文 | Русский | 한국어 | Polski | اردو | Kreyòl ayisyen | Français

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Emergency Guidance for ACS and Contracted Provider Agency Staff

During this crisis, our most important focus is on the health and safety of children, families, and staff. ACS and our contracted provider agency staff are part of the essential workforce that is carrying out our mission to protect child safety and support families. ACS has issued the emergency guidance here to help staff fulfill their mandated responsibilities while maintaining infection prevention practices in accordance with City and State guidelines. This includes:

New York State Office of Children and Family Services (OCFS) is also issuing emergency guidance for local social service districts and providers that is available on their website.

Casework Contacts/Visiting Homes

ACS remains committed to our core mission of keeping children safe and supporting families. We have issued updated guidance to contracted foster care and prevention services provider agencies about maintaining contact with families to assess child safety and offer needed supports, while employing infection prevention strategies.

Prevention Referrals

ACS is providing the following guidance to safeguard the wellbeing of families and children, as well as CPS staff and provider agency staff. This guidance will be updated as necessary in the coming weeks. ACS expects all prevention service agencies to accept referrals of families regardless of suspected, possible or known history of contact with COVID-19.

Visiting/Family Time for Children and Youth in Foster Care

Visits and communication between children in foster care and their parents are crucial to support the child's well-being, minimize trauma, and work towards reunification. We have issued updated guidance regarding Family Time (visits and communication with children who are placed in foster care) during this public health crisis.


ACS and our contracted foster care and prevention services agencies hold Family Team Conferences to address safety risks or other concerns, and to plan with families throughout a case. In light of the current COVID-19 pandemic, ACS is providing the following guidance to safeguard the health and wellbeing of the families and children we work with, as well as our conferencing staff, child protection staff, and provider agency staff.


ACS and our contracted foster care provider agencies will continue to provide safe and nurturing foster placements for children in need, with a priority for placing children with family or friends who can serve as kinship foster caregivers whenever possible.

Foster Home Certification/Reauthorization

Guidance for Congregate Care Settings

COVID-19 Resource Request Form - updated March 24, 2020

ACS has clarified the process for contracted provider agencies to request COVID-19 Resources if unable to secure needed health and safety supplies through your own supply chains. Please fill out the form "NYC COVID-19 Resource Request Form General" and follow instructions on the form to submit it.

Provider agencies should only submit one form total. Once received, ACS will submit the form to NYC Emergency Management on your behalf. Please do not submit the forms to NYC Emergency Management directly.

NYC Guidance for Health and Human Service Providers

Mayor's Office of Contract Services Letter to Human Service Provider Partners (March 18, 2020)

ACS-Contracted Provider Agency COVID-19 Expense Template (March 28, 2020)

ACS-contracted provider agencies should complete this expense template by March 31, 2020, and monthly going forward until further notice.

The purpose of this template is for ACS-contracted provider agencies to submit proposed scope of work and budget for operating in the COVID environment, and to report on related expenditures to date. The plan should cover through the end of the FY. Please include detailed justification for COVID related personnel and other than personnel expenses.

Proposed COVID scopes, budgets and expenditures will be approved by the respective ACS program team and submitted for final approval to ACS Finance and OMB. Additional justification may be required. The completed template should be sent to Budget liaisons at Please save the document by Program type (Primary Prevention, DYFJ, Foster Care, or Prevention). Budgets should be submitted by contract, and if the contract has multiple sites, please submit by site.

Performance Monitoring Requirements

During the COVID-19 emergency in NYC, ACS will continue to use quality assurance systems to help monitor the safety and well-being of children served by foster care, prevention, and Close to Home programs, as outlined in the below guidance. Additionally, we are committed to supporting provider agencies' operational needs during this challenging time, and we will generate data as necessary to assist our contracted providers. Guidance will be updated when needed in the coming weeks.

Travel Letter and Guidance

During the COVID-19 State of Emergency declared by the Governor of the State of New York and the Mayor of the City of New York, agencies that provide direct care and support services to children and youth, and are operated, licensed or certified by OCFS are designated as essential businesses, and are exempt from work travel restrictions. OCFS guidance verifies that prevention, foster care and juvenile justice agency staff are essential service providers.

In order to facilitate necessary work travel for our provider agency employees, ACS created a template letter for prevention, foster care, and juvenile justice provider agencies to use for agency staff as justification for employee travel. After customizing and signing the letter, please provide the letter to all employees who will be commuting to work or traveling while working. 

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Child Care Assistance

The City of New York has had several waivers approved by the New York State Office of Children and Family Services to provide support for families in receipt of child care assistance and the providers and programs that provide child care services for these families. These waivers are currently in effect through June 13, 2020.

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ACS Child Care Operations Offices including Resource Areas are closed to the public effective Monday March 23, 2020 in light of widespread community transmission of COVID-19 in New York City.

For any ACS Voucher Child Care issues, please reach us at one of the following email addresses:

Please find New York State Office of Children and Family Services (OCFS) COVID-19 guidance and information for child care providers on OCFS's website.

Child Care Provider Payments FAQ

This guidance applies to providers who supply Child Care services to families paid for with NYC Child Care Vouchers. Child Care Voucher payments continue to be processed. There are actions you can take to help ensure you receive timely payments. See the Frequently Asked Questions below that will help you know the steps to take.

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Small Business Resources

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Inter-Agency Collaboration

Guidance from Chancellor Carranza for NYC Department of Education (DOE) school personnel about mandated reporter responsibilities and working with ACS to promote child safety:

Guidance from ACS to hospital staff about how to locate caregivers for unaccompanied and unsupervised children, and initiating an SCR report when appropriate:

ACS guidance for NYC Department of Homeless Services (DHS) site staff about collaboration between our agencies to help meet the needs of families in shelter and keep children safe:

NYC Emergency Management and the Animal Planning Task Force have established a COVID-19 Pet Hotline for pet owners who are impacted by COVID-19 and need assistance.
Call (877) 204-8821, open 7 days per week 8am to 8pm ET. (See flyer in English or Spanish)

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