التصدي لف ريوس كورونا المُستجد COVID-19 (Arabic)
COVID-19 মোকাবেলা করা (Bengali)
应对 COVID-19 (Chinese)
Faire face au COVID-19 (French)
COVID-19 관련 지원 안내 (Korean)
Pou Fè Fas Ak COVID-19 (Haitian Creole)
Jak radzić sobie podczas pandemii COVID-19 (Polish)
Преодолеем COVID-19 вместе (Russian)
Maneras de sobrellevar el COVID-19 (Spanish)
کا مقابلہ کرنا COVID-19 (Urdu)
Stay Up-to-Date With Health Information
Access To Food
Access To Cell Service and WiFi
Help with Housing, Paying Rent, and/or Preventing Eviction
Free Mental Health Services
Access To Fitness
Alcohol and Drug Use
Support For Parents & Caregivers
Resources for Teens
Connections In Your Neighborhood
Plan for Your Child in Case You Get Sick
Due to the unprecedented impact of COVID-19 on New York City, ACS and the City of New York have developed a list of resources for those seeking assistance.
The following information aims to connect New Yorkers and their loved ones to day-to-day resources they may need, including: greater access to food and internet; housing and rental assistance; and medical, mental health and drug treatment services. You can also check HelpNowNYC for ways the City of New York and its partners are providing help, or to support COVID-19 response efforts.
Being a parent or caregiver can be challenging, especially right now. If you are a parent, or currently caring for children or teens, the list below provides information on how to de-stress. You can also find free educational activities for children staying at home.
If you or someone you know is experiencing domestic or gender-based violence, help is available. Call 311 to be connected to the nearest NYC Family Justice Center or see phone numbers listed below. Find resources and support by searching the City's NYC HOPE Resource Directory. Call the NYC's 24-hour Domestic Violence Hotline: 800-621-HOPE (4673) for immediate safety planning, shelter assistance, and other resources. TTY: 800-810-7444. In an emergency, dial 911.
Available Monday to Friday, 9 a.m. through 5 p.m.:
NYC Family Justice Center, Queens Call 718-575-4545
NYC Family Justice Center, Brooklyn Call 718-250-5113
NYC Family Justice Center, Bronx Call 718-508-1220
NYC Family Justice Center, Manhattan Call 212-602-2800
NYC Family Justice Center, Staten Island Call 718-697-4300
The Mayor’s Office to End Domestic and Gender-Based Violence has created printable flyers, resources, and toolkits in 11 languages that can be found here.
New York City is currently experiencing widespread community transmission of a new type of respiratory infection known as COVID-19. You can get up-to-date information from New York City's Department of Health and Mental Hygiene (NYC DOHMH) to keep you and your family safe and healthy. They are posting lots of guidance and NYC case data about this illness (please follow this link for translated DOHMH guidance). You can text "COVID" to 692-692 to receive updates by text message.
Multisystem Inflammatory Syndrome in Children (MIS-C): The State and City Health Departments are currently investigating a condition, which can be very harmful or fatal to children, and which may be associated with COVID-19. It is important for parents, caregivers, and those working with children to be aware of this condition, because, though it continues to be uncommon, it can be fatal if not treated promptly.
This condition, which has features similar to Kawasaki Disease and Toxic Shock Syndrome, is called Multisystem Inflammatory Syndrome in Children (MIS-C and previously referred to as PMIS), and may be associated with COVID-19. It is important to recognize the signs, which include a high fever along with other symptoms such as abdominal pain, diarrhea, vomiting, rash, and swollen hands or feet. If a child is ill with a persistent fever, please contact their pediatrician as soon as possible to assess for MIS-C. If a child is acutely ill with other symptoms (rash, abdominal pain, chest pain) accompanying the fever, please call 911 immediately.
As parents and caretakers continue to follow social distancing guidelines, they should know that vaccination is considered essential and is a valid reason to leave the home. It is important your child doesn’t fall behind on their vaccine schedule. NYC Health + Hospitals is offering free vaccinations for children up to 2 years old. Special attention has been placed on ensuring that hospital sites are safe and are following recommendations to decrease visitor’s exposure to germs. Call 844-NYC-4NYC (844-692-4692) to make an appointment.
Please visit DOHMH’s website for more information (including translated materials).
For information about food pantries and meal programs that serve New York City children and families, as well as seniors and other individuals at risk of hunger, please see the following:
Many of us are trying to stretch our food budgets, think of creative new recipes, and get the whole family involved with meal preparation to make it less burdensome and more fun. Below are some resources to help:
Gaining access to cell phone service, internet and/or WiFi can make all the difference as we continue to social distance, work from home and learn remotely. During the COVID-19 emergency, some carriers are offering discounts or periods of free service to their customers. For information on how you can access these services, please see the following or contact your carrier for more information:
As of March 13, 2020 New York utilities have volunteered to suspend utility shut-offs for power, heat and water for all customers.
Cooling Assistance Benefit
Eligible households may be able to receive financial assistance to purchase and install one air conditioner or one fan (up to $800). This Home Energy Assistance Program (HEAP) is offered by the NYS Office of Temporary and Disability Assistance (OTDA), in collaboration with the NYC Human Resources Administration (HRA). The deadline to apply is Sunday, August 30, 2020. To determine eligibility and/or apply, visit ACCESS NYC’s Cooling Assistance Benefit website, call 311, or the HEAP Conference Line at (212) 331-3126.
Get Cool Air Conditioner Program
Get Cool Air Conditioner Program If you are 60 years of age or more, do not already have an air conditioner, and already participate in one or more City benefit programs, you may qualify for a free air conditioner through the NYC Get Cool Air Conditioner Program. To find out more information and current deadlines, or to determine if you are eligible, please visit the 311 website, call 311, or contact your property manager.
NYC Emergency Management—Beat the Heat
For tips on how to stay cool, and where to find a Cooling Center during declared heat emergencies, visit NYC Emergency Management’s Beat the Heat page.
Please visit the Department of Education (DOE)’s website for the latest information about the 2020-2021 school year, including health and safety measures, and learning models that will be available.
If you are feeling stressed, anxious, or overwhelmed, please know that you are not alone. Help is available.
Health & Mental Health Services for Young Adults
LGBTQ Medical & Mental Health Services
Staying active and healthy is important, even when remain in our homes. Free online exercise classes are a great solution:
Stressful events like the COVID-19 pandemic can affect the way people drink alcohol and use drugs. People may be drinking more alcohol and using drugs more frequently as a response to sudden loss in income, loss of loved ones, boredom or being unable to practice other coping strategies.
Many people can enjoy drinking alcohol with few health risks but drinking to cope with stressful events may worsen any challenges you have controlling or limiting your alcohol use. Being mindful about your drinking can help you set boundaries allowing you to drink alcohol in a healthier way. Please view this guide from NYC DOHMH for helpful information about alcohol use (translations available here).
NYC DOHMH has also issued safety guidance around drug use during COVID-19 that is linked here with translations available:
New York City has many free and low-cost services for people struggling with drug and/or alcohol misuse. In addition to the listings below, you can call New York City’s 24-hour-a-day, seven-day-a-week hotline at 1-888-NYC-WELL (1-888-692-9355) or visit NYC Well online.
Please note that children under the age of 2 years should not wear cloth face coverings. The American Academy of Pediatrics has issued helpful tips for keeping children safe when using face coverings and ideas for how to help encourage your child to use a face covering when appropriate.
Face coverings don’t need to be expensive and can be fun to make!
Plan for Your Child in Case You Get Sick: While it is scary for parents to think about getting sick, you might be comforted to talk to your friends and family about a plan for your child if that happens. You can keep your child safe by arranging for a safe, responsible adult to care for your child if you become too sick to take care of them or if you need to go to the hospital. Parents might make different arrangements depending on your family's situation. We’ve put together some tips to consider about 1) who to ask, 2) how a plan might work, and 3) communication.
For Families with Pets: NYC Emergency Management and the Animal Planning Task Force have established a COVID-19 Pet Hotline for pet owners who are impacted by COVID-19 and need assistance. Call (877) 204-8821, open 7 days per week 8am to 8pm ET. (See flyer in English or Spanish)
With schools closed and kids at home, many parents are facing added stress. Here are ways parents can destress:
As we remain in our homes for extended periods of time to help stop the spread of COVID-19, parenting can be especially challenging.
Many parents are looking for advice on how to speak with children about COVID-19. Below are some helpful videos and activity sheets:
Looking for some fun and educational activities for your children while you stay indoors?
ACS offers home and community-based supports (now with remote and virtual operations) that are targeted to meet the unique needs of your family.
Our FAP offices are currently closed to the public, but all inquiries and assessments can be done via phone and/or video. We connect families to evidence-based therapeutic services as well as community-based organizations. Please reach FAP by email FAPinquiry@acs.nyc.gov and by phone:
The email box and phones are answered Monday through Friday 9-5, and all messages will be returned.
Even if you feel healthy, you can still spread COVID-19 to other people who may get very sick. Staying away from others and doing activities at home is the best way to can connect to and care for the community right now.
Thankfully, you can find many ways to stay connected and have fun while you stay home.
Teens Take On COVID: Being stuck at home can be rough. You probably miss going to school, hanging out with your friends and some of you may be tired of watching after your little siblings. People in your home may be raising their voices, at you and each other. You may have questions about COVID-19 or other health issues. Or you just might need someone to talk to! The good news is, there are still lots of services and help for youth available.
Find your local Family Enrichment Center: ACS partners with community-based organizations in three neighborhoods to provide Family Enrichment Centers (FECs), which are warm, home-like spaces that provide a range of offerings for and with the community. FECs are now providing remote referrals and support, as well as limited in-person emergency resources. Please contact your local FEC for more information.
Circle of Dreams in Highbridge
Office Hours: Tues., Weds., Fri., / 11 AM – 2PM and Operating Remotely
266 E. 165th St., Bronx, NY 10456
O.U.R. Place in Hunts Point/Longwood
Office Hours: Mon.- Fri. / 2 - 4 PM and Operating Remotely
940 Garrison Avenue, Bronx, NY 10474
Community Partnerships: ACS has established 11 community-based planning groups that meet monthly. They are now using virtual meetings and e-mail to plan and provide referrals for families. Some partnerships are also providing in-person emergency resources. Access contact information and office hours for Community Partnerships here and below.
East New York