Administration for Children's Services311Search all NYC.gov websites

Immigrant Services

Immigrant Services and Language Affairs

ACS serves all New Yorkers, regardless of your immigration status or which language you speak. We provide services that respect your culture and language needs.

Know Your Rights

Immigrant Services and Language Access Data & Policies

Contact

Know Your Rights

All children and families have the right to:

  1. Communicate with ACS staff in your preferred language. You can:
    • Ask for a free interpreter when you are communicating with ACS in person or over the phone.
    • Ask for documents from ACS to be translated into your language.  Documents are available in: Arabic, Bengali, Chinese, French, Haitian Creole, Korean, Russian, Spanish, and Urdu. If an important document is not available in your language, we can have the document translated into your language.
  2. Receive child welfare services regardless of your immigration status.
    • Every New York City resident has the right to access our services, including preventive and foster care services, as well as many child care services.
  3. Have any immigration status information you share with ACS or our provider organizations remain confidential, with very few exceptions.
    • ACS and our provider organizations are only allowed to ask about your immigration status for the purpose of determining whether you might qualify for certain specific programs, services, or benefits. With your permission, we may also ask about your immigration status for the purpose of connecting you with other services such as immigration legal help.

Immigrant Services and Language Access Data & Policies

Contact

If you have additional questions, call 311

If you have a question for ACS related to:

If you would like to request a U Visa Certification from ACS, email us at uvisa@acs.nyc.gov

For all other ACS-related issues, you can call the ACS Office of Advocacy Help Line at 212-676-9421