Help in a Crisis

Being a parent can be challenging. Here’s what to do if you find yourself almost at the breaking point.

Someone is hurting you or your child.

• Call 911 in an emergency.
• Call 311 for the Domestic Violence Hotline or call direct 1(800) 621-HOPE (1(800) 621-4673)
  TDD (Hearing Impaired): 1(866) 604-5350.

You can’t cope. You need to talk.

• Call 311 for the Parent Helpline, or call direct 1(800) CHILDREN (244-5373)
• Online help

This is an emergency. You can't care for your child.

• Call the Family Crisis Center and Nursery for help and emergency child care at 1(888) 435-7553.

The Center is located at New York Foundling, 590 Avenue of the Americas (6th Avenue) in Manhattan. It offers:

• Temporary safe haven for children from birth to age 10. Parents can visit any time.
• Children are loved and cared for while parents get help. Parents get services, too.  

You can’t care for your newborn.

The Abandoned Infant Protection Act is a New York State law that allows a parent to abandon a newborn baby up to 30 days of age anonymously and without fear of prosecution -- if the baby is abandoned in a safe manner, meaning:

• The infant is left with an appropriate person or in a suitable location;
• and the parent promptly notifies an appropriate person of the infant’s location.

Call 1(866) 505-7233 for more information.

An adult in my family is being abused/neglected or needs help to live safely at home.

To report abuse and neglect of an adult 18 years old and older, call the New York State Adult Protective Services at 1-844-697-3505. Learn more about NYC services for adults who are physically and/or mentally impaired and need help to live safely, manage finances, housing and healthcare.