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Voucher Providers and Other Programs

Proveedores De Cupones y Otros Programas (Spanish)

How Do I…

Reporting attendance if you are an approved ACS provider and caring for fewer than 16 children:

You will enter Time-in/Time-out attendance using CAPS Online (Child Care Attendance Processing System), ACS’s online attendance tracking system. You can learn more through CAPS Online Information and find training, resource guides in multiple languages, and technical support. You can access CAPS Online via smart phone, tablet, laptop, or desktop computer.

Check the status of a payment for child care payment services

You may check the child care payment portal at where your paystubs are posted by registering with your ACCIS ID# & password or call the Child and Family Well-Being Call Center at (212) 835-7610, press # to speak with a customer service representative in Payment Services.

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Requesting a Rate Increase

New York State Office of Children and Family Services established the maximum rates for New York City Child Care. Rate increases may be requested once a year and must be justified with documentation. The request and documentation process requires the submission of a completed application. Use the instructions and applications, based on the type of program/provider.

Beginning June 1, 2016 the age definition of infant and toddlers has changed for all in-home providers. The new definitions are:

  • Infants are defined as under two years of age
  • Toddlers are defined as two years to under three years

You will receive retroactive adjustments in upcoming payments. The retroactive adjustments will be included in upcoming payments. Continue to check this website for further updates.

Request a rate increase by filling out an application:

…I’m a Group Day Care Program:

…I’m a Licensed Group Family or Registered Family Child Care Provider

…I’m a Legally Exempt Group Day Care Program

…I’m a Legally Exempt (Informal) Provider

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Making Special Needs Requests

Parents or guardians who currently receive ACS vouchers and who are interested in requesting a Special Needs rate should download and complete the Special Needs Application (CFWB 001).

  • Completed applications, as well as supporting documentation of disability, should be sent to the address listed on the application: NY ECPDI, Attn: Special Needs Review Unit, P.O. Box 24988, Brooklyn NY 11202.
  • Only parents/guardians can request and submit Special Needs Request Applications, NOT providers.
  • Child care providers can receive a reimbursement rate once they provide child care services which are appropriate for the child and demonstrate increased costs as a result of the child care.
  • Special Needs Applications are only available for those children with an active child care subsidy voucher case.
  • To complete the special needs designation, parents or guardians should follow instructions on the Special Needs Application (CFWB-001), which involves giving part of the application to their child's treating professional to fill out. Parents or guardians should also include all supporting documentation with the completed application.

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Becoming an informal or legally-exempt child care provider

According to New York State regulations, all legally-exempt or informal child care providers must be approved, enrolled, and monitored by the nonprofit organization, Women’s Housing and Economic Development Corporation (WHEDco).

To become an informal provider:

  • complete a legally-exempt child care enrollment form, and
  • the parents/guardians of the children you care for must also complete and sign the “Parent Information Section” of the form.

Legally-Exempt Child Care Provider forms and applications

All comepleted necessary forms should be submitted to the borough-based WHEDco enrollment agency serving the location where child care is provided (see locations below). One set of forms should be submitted per family. Providers requesting to provide child care services to children in families receiving or applying for Cash Assistance should submit all of the necessary forms to the parent’s respective HRA Job Center.

WHEDco Enrollment Agency Locations
1309 Louis Nine Blvd
Bronx, NY 10459
(347) 708-7800
109 East 16th Street, 3rd Fl
New York, NY 10003
(212) 835-7433
Manhattan/Staten Island
109 East 16th Street, 3rd Fl
New York, NY 10003
(212) 835-7162
165-08 88th Ave, 2nd Fl
Jamaica, NY 11432
(718) 523-2834

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