Our lives have been upended. We are all operating in uncertain times, knowing that our routines and circumstance could keep changing, day by day. We are all being tested not only by our strength to adapt, but our ability to stay steady and resilient.

The New York City Office of the Actuary (NYCOA) is the agency responsible for making sure the pensions for nearly 800,000 active and retired New York City workers who rely on them, are secure. As the head of this agency, I want to share that our operation remains steady during these challenging times, and our staff is demonstrating unwavering resilience.

For months, my team and I have been discussing, monitoring, and ultimately planning for the effects of business interruptions, such as COVID-19, on our operations and the work we produce daily. The staff at NYCOA are all currently working from home, interacting through email, instant messaging systems, remotely shared computer screens, text messages, phone calls, conference calls, video chats, and virtual meetings to conduct business and complete tasks. We are continuing to do what we have always done, caring for the pensions of the public servants who are serving us now, many of whom are on the front lines of this crisis, and the ones who served this great City already.