COVID-19: DOB Response

COVID-19: DOB Operational Updates

COVID-19 Response

May 2021 Agency Return To Office Plan

Service Changes

As part of the citywide response to the Coronavirus, the Department of Buildings (DOB) is continuing its efforts to immediately limit the amount of walk-in traffic to DOB offices. Effective immediately, the following mandatory operational changes have been implemented:

Drop off boxes are available for the following services:

Application Processing

  • After Hours Variances
  • Data Entry Corrections
  • Letters of No Objection
  • Initial and subsequent job filings
  • Permits and Permit Renewals
  • Supersede Requests
  • Temporary Use Permits
  • Withdrawal Requests

eFiling for Application Processing:

  • Permit renewals without changes must be processed in eFiling.
  • For initial non-Hub standard plan BIS jobs, upload plans in eFiling/eSubmit after the job is in AP Entire/D status.
  • PAA applications and PAA payments must be submitted in eFiling. Drop offs are no longer accepted.
  • Do not upload plans in eFiling/eSubmit for standard plan PAAs until it has been entered in BIS and the fees have been paid.
  • Letter of Completion Folder Review Requests (PW7) cannot be submitted in-person to a borough office and are required to be submitted in eFiling.

See the Application Processing Service Notice - (Updated) for more details. All applications need to be dropped-off or mailed to the borough office where the property is located.

Central Units

  • Cranes and Derricks applications
  • Licensing applications (initial and change requests)
  • OP128: Ordinary Plumbing Work Reports

See the Certificate of Correction Service Notice,Licensing Service Notice, CD/eFiling/LAA Service Notice and DM/SSP Service Notice for more details.

Phone or email services:

  • Appointments for Standard Plan Review BIS Job Filings
  • DOB Violations
  • Reinstatement Requests for BIS Jobs
  • Stop Work Orders
  • Vacate Orders

See the Enforcement Service Notice for more details about contacting the appropriate Enforcement unit. See the Appointments Service Notice for additional information. See the Reinstatements Service Notice for the appropriate email addresses.

Self-service online tools:

Continue to use eFiling for Hub Development and Full-Service jobs and Permit Renewals (without changes). Use Hub Self-Service to eSubmit the PW1 Plan/Work Application only. Post Approval Amendments (PAA), Correction requests and Certificate of Occupancy/Letter of Completion Folder Review requests (PW7) are now submitted in eFiling.

Also use eFiling to submit the following payments: Benchmarking Violations, Immediately Hazardous Violation Civil Penalties, Post Approval Amendment (PAA), and Records Management Fee.

Continue to use DOB NOW: Build for all applicable work types.

Use DOB NOW: BIS Options to submit Certificate of Correction review requests, civil penalty review requests (L2) for BIS jobs, and license renewal applications.

The following are the remaining in-person services: (8:30 a.m. to 2:00 p.m.)

  • Licensing – approved for new license and plate/seal pick up only
  • Payments (Express Cashier in the borough offices and Central Cashier at 280 Broadway, 1st Floor)
  • Plan Pick Up
  • Records

See the Customer Service Office Hours Service Notice for more information.

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