Language Access Plan


All City Agencies must provide direct public services and create a Language Access Implementation Plan in order to ensure meaningful language access to their services.

Our goal is to provide meaningful access to services and materials by developing and implementing an agency-specific language assistance plan for our Limited English Proficient (LEP) applicants, homeowners and other customers. The top six LEP languages determined by the Department of City Planning will be implemented to promote access to services through language assistance which is critical for workers to interact effectively with our customers.

Read the Department's Language Access Implementation Plan


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