For Immediate Release:  April 3, 2018
CONTACT: dobcommunications@buildings.nyc.gov, (212) 393-2126


KNOW BEFORE YOU GO: WAIT TIMES NOW AVAILABLE ONLINE

DOB Launches New Webpage with Current Customer Wait Times at Borough Offices


New York, NY – Today, the New York City Department of Buildings announced the launch of a new webpage with current wait times at its public offices, enabling customers to plan ahead for their trips to the agency. Customers can access the real-time displays on DOB’s website by selecting the office they plan on visiting. Wait times are displayed for a variety of services, including application processing, certificates of occupancy, enforcement issues, fee estimation, and records access.

"While we can't eliminate lines – at least, not yet – we're making every effort to improve the customer-service experience at our offices. This new digital tool is another plank in our agency-wide effort to use data analytics to improve our operations and better serve the public," said Commissioner Rick D. Chandler, P.E.

The wait times are generated by DOB's queuing tool, which includes self-service kiosks, improved visual displays of a customer's position in line, and better data on customer requests. DOB implemented this and other customer-service enhancements as part of the agency's Building One City modernization effort. Information about the number of customers waiting and the current average wait time is available for all borough offices, as well as DOB’s central office functions in Manhattan.

 

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