Service Levels

The Department regularly updates this information to serve you better. Service Level projections are approximate and are subject to change. For requests submitted today, expect the following levels of service: from the units indicated.

NOTE: All times are in business days

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Boilers

NOTE: General inquiry Service Levels for Boilers are two (2) business days.

Bronx: 3 Days
Brooklyn: 3 Days
Manhattan: 3 Days
Queens: 3 Days
Staten Island: 3 Days

Elevators

NOTE: General inquiry Service Levels for Elevators are two (2) business days.

Bronx: 5 Days
Brooklyn: 7 Days
Manhattan: 9 Days
Queens: 4 Days
Staten Island: 2 Days

Inspection Lead Time

Bronx

Builder's Pavement Plan (BPP): 1 Days
Construction: 3 Days
Electrical: 3 Days
House Connection: 1 Day
Plumbing: 3 Days
Sustainability: 1 Days

Brooklyn

Builder's Pavement Plan (BPP): 1 Days
Construction: 2 Days
Electrical: 5 Days
House Connection: 1 Day
Plumbing: 2 Days
Sustainability: 1 Days

Manhattan

Builder's Pavement Plan (BPP): 1 Days
Construction: 1 Days
Electrical: 4 Days
House Connection: 1 Day
Plumbing: 3 Days
Sustainability: 2 Days

Queens

Builder's Pavement Plan (BPP): 1 Days
Construction: 1 Day
Electrical: 3 Days
House Connection: 1 Day
Plumbing: 2 Days
Sustainability: 1 Days

Staten Island

Builder's Pavement Plan (BPP): 1 Days
Construction: 2 Days
Electrical: 4 Days
House Connection: 1 Day
Plumbing: 3 Days
Sustainability: 1 Days

Review for Sign-off/Rejection Turnaround Time

Bronx

Builder's Pavement Plan (BPP): 1 Day
Construction: 1 Day
Electrical: 2 Days
House Connection: 1 Day
Plumbing: 1 Day

Brooklyn

Builder's Pavement Plan (BPP): 1 Day
Construction: 1 Day
Electrical: 2 Days
House Connection: 1 Day
Plumbing: 1 Day

Manhattan

Builder's Pavement Plan (BPP): 1 Day
Construction: 1 Day
Electrical: 2 Days
House Connection: 1 Day
Plumbing: 1 Day

Queens

Builder's Pavement Plan (BPP): 1 Day
Construction: 1 Day
Electrical: 2 Days
House Connection: 1 Day
Plumbing: 1 Day

Staten Island

Builder's Pavement Plan (BPP): 1 Day
Construction: 1 Day
Electrical: 2 Days
House Connection: 1 Day
Plumbing: 1 Day

Service Levels Tracker

At the Department of Buildings, we pride ourselves on safety, transparency, and efficiency. The Service Levels Tracker allows property owners and the public to better understand DOB timelines. Our goal is to help every New Yorker understand the impact our inspections and approvals have on the timelines of their projects. With this online tool New Yorkers are allowed to see the average wait times for DOB services all in one place, with clear explanations of the different DOB metrics. . This creates an environment where the property owner and construction professional are on the same page as they work together.

The Service Levels Tracker not only helps you plan your project smart; it also helps you plan your project safe. The performance metrics calculate average timelines for Plan Submission Reviews, Inspection Requests, Appointments to Plan Approval, General Customer Service and Construction Safety Compliance. All the metrics used in our Service Levels Tracker are quarterly running averages, updated monthly. Get your project moving by using the Service Levels Tracker.

In addition, the Service Level Tracker assists DOB operationally by spotting our trouble areas. Using this tool, we can improve our efficiency and enhance our customer service. Transparency and accountability being the focal point, we take every opportunity to better serve New Yorkers.

Additional Information

More Information