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DOB NOW: Build FAQ

 

Registering for an Account – Frequently Asked Questions

  1. How do I create an account for DOB NOW: Build or Safety?
  2. If I am already registered in eFiling, do I need to register again for DOB NOW?
  3. If I am already registered in DOB NOW: Inspections do I need to register again?
  4. Who needs to register in eFiling to use DOB NOW: Build?
  5. I’ve created an eFiling account but I never received an email to activate my account; how can I get the activation email?
  6. After submitting my Authentication Form, how long will it take for my eFiling account to be active?
  7. I forgot my eFiling password, how can I reset it?


  1. How do I create an account for DOB NOW: Build or Safety?

    You need an eFiling account to use DOB NOW: Build or Safety. To register for eFiling, go to the eFiling Registration page. For more information about how to register, visit: www.nyc.gov/dobnowtips. Once your eFiling account is activated, use your eFiling email address and password to log into DOB NOW: Build or DOB NOW: Safety at www.nyc.gov/dobnow.

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  1. If I am already registered in eFiling, do I need to register again for DOB NOW?

    No, you can use your existing eFiling username and password to access DOB NOW: Build. However, you may need to update your eFiling account with your license information.

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  1. If I am already registered in DOB NOW: Inspections do I need to register again?

    DOB NOW: Inspections uses a different account management system. You will need to create an eFiling account to use DOB NOW: Build or Safety.

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  1. Who needs to register in eFiling to use DOB NOW: Build?

    Owners, Filing Representatives, Professional Engineers, Registered Architects, Licensed Contractors, Special Inspectors, and Progress Inspectors all must register in eFiling to input and review information, submit jobs, and pull permits in DOB NOW: Build.

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  1. I’ve created an eFiling account but I never received an email to activate my account; how can I get the activation email?

    If you are a licensee, general contractor or design professional, you should have received an email at the time of registration asking to activate the account and to submit an Authentication Form. If this email was not received, the applicant can log into eFiling and click the link to have the email resent. Then follow the directions on the Authentication form and submit it to activate the account.

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  1. After submitting my Authentication Form, how long will it take for my eFiling account to be active?

    Once the Authentication Form is received by DOB, it will take up to 4 days for your account to be activated. The applicant will need to log into DOB NOW at least once for the license type to populate when the email address is entered in a filing.

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  1. I forgot my eFiling password, how can I reset it?

    To reset your eFiling password, click here: https://a810-efiling.nyc.gov/eRenewal/forgotPasswordER.jsp. An eFiling account is needed to access DOB NOW: Build or Safety.

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Account Management – Frequently Asked Questions

  1. I have an eFiling account but my license information is not appearing when I enter my email address in DOB NOW. How can I proceed?
  2. How do I change the address, name or business name associated with my eFiling account?
  3. How do I add an additional business name to my eFiling account?
  4. How do I add an additional email address to my eFiling account?
  5. I am trying to enter my eFiling account in the Delegated Associate field in DOB NOW but it is not accepting my email address. How do I update my eFiling account?
  6. What should I do if my email address changes while my application/permit is being processed?
  7. How do I change the email address associated with my eFiling account?
  8. I do not have access to the eFiling account associated with my license number. How do I create an account with a new email address?
  9. I am using a new email address to log into DOB NOW. Why can’t I see the filings associated with my prior email address?
  10. How can I delete my eFiling account?
  11. I’m trying to register for an eFiling account but it’s not accepting my New York State license?


  1. I have an eFiling account but my license information is not appearing when I enter my email address in DOB NOW. How can I proceed?

    An active eFiling account specific to a license number is needed to submit filings in DOB NOW: Build and Safety. The applicant needs to log into eFiling and select Manage Your Account. In this section, select Manage Account, confirm that the information is correct including License # and click Submit. Print the Authentication Form. It needs to be signed, dated and sealed and mailed or hand-delivered with a copy of the applicant's driver's license or DOB ID to:

    New York City Department of Buildings
    LAA/Permit Renewal and Hub Authentication Unit
    Attn: eFiling
    280 Broadway, 1st Floor
    New York, NY 10007

    The Hub Authentication Unit will then verify the information and change the eFiling account from pending to active status.

    Once the eFiling account is active, the applicant will need to log into DOB NOW at least once for the license type to populate when the email address is entered in a filing.

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  1. How do I change the address, name or business name associated with my eFiling account?

    Owners and Filing Representatives:

    1. Log into eFiling
    2. Click Manage Your Account
    3. Click Show
    4. Click Manage Account
    5. Update your information
    6. Click Submit

    Your updated name or address will take effect in eFiling immediately. The applicant will need to log into DOB NOW at least once for the new information to populate when the email address is entered in a filing.

    Licensees and General Contractors:

    1. Update your address with the DOB Licensing Unit, following the process for a licensee or general contractor
    2. After you have updated your address with the DOB Licensing unit, login to eFiling
    3. Click Manage Your Account
    4. Click Show
    5. Click Manage Account
    6. Update your mailing address
    7. Click Submit
    8. Print, sign, date, notarize or seal the Authentication form and mail or hand deliver it to:

      NYC Department of Buildings
      LAA/Permit Renewal and Hub Authentication Unit
      280 Broadway, 1st floor
      New York, NY 10007

    After the Authentication Form is received by DOB, it will take up to 4 days for your account to be activated. The applicant will need to log into DOB NOW at least once for the new information to populate when the email address is entered in a filing.

    Design Professionals:

    1. Log into eFiling
    2. Click Manage Your Account
    3. Click Show
    4. Click Manage Account
    5. Update your information
    6. Click Submit
    7. Print, sign, date, and seal the Authentication form
    8. Send the form by postal mail with a copy of your state-issued identification, such as a driver’s license, to the below address or hand deliver it (bring your state-issued ID and/or DOB ID card, a representative cannot deliver it) to:

      NYC Department of Buildings
      LAA/Permit Renewal and Hub Authentication Unit
      280 Broadway, 1st Floor
      New York, NY 10007

    After the Authentication Form is received by DOB, it will take up to 4 days for your account to be activated. The applicant will need to log into DOB NOW at least once for the new information to populate when the email address is entered in a filing.

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  1. How do I add an additional business name to my eFiling account?

    Once you log into DOB NOW: Build with your eFiling account, the business name associated with it is saved in the system. If you are the Applicant or Delegated Associate, you can add an additional business name by first following the above process to change the business name in eFiling. Then when you log into DOB NOW: Build you will have the option to select both the prior business name and the new business name.

    Currently DOB NOW auto-populates with the business name provided in eFiling for Filing Representatives and Owners and an additional business name cannot be selected.

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  1. How do I add an additional email address to my eFiling account?

    To add an additional email address, log into eFiling, select Manage Your Account, click Show, click Manage Account and then add the additional address in the Secondary Email Address field. Then click Submit.

    The secondary email address can be used to log into DOB NOW: Build and Safety and to be assigned a role in DOB NOW filings. Only filings associated with the email address you log in with will appear on your DOB NOW dashboard.

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  1. I am trying to enter my eFiling account in the Delegated Associate field in DOB NOW but it is not accepting my email address. How do I update my eFiling account?

    An active eFiling account specific to a Class 2 Filing Representative number is needed to act as a Delegated Associate in DOB NOW: Build. To update the account information, the applicant needs to log into eFiling and select Manage Your Account. In this section, select Manage Account, confirm that the information is correct and that the Class 2 Filing Rep # and Business Name have been added and click Submit. Print the Authentication Form. It needs to be signed, dated and sealed and mailed or hand-delivered with a copy of the applicant's driver's license or DOB ID to:

    NYC Department of Buildings
    LAA/Permit Renewal and Hub Authentication Unit
    280 Broadway, 1st Floor
    New York, NY 10007

    The Hub Authentication Unit will then verify the information and change the eFiling account from pending to active status.

    Once the eFiling account is active, the applicant will need to log into DOB NOW at least once for the license type to populate when the email address is entered in a filing.

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  1. What should I do if my email address changes while my application/permit is being processed?

    Since your email address serves as your user ID you should try to maintain the same email address throughout the application process.

    To change your email address in eFiling, log into eFiling, select Manage Your Account and enter your new email address in the Change Email Address section.

    DOB NOW filings are associated with the email address you used at the time the filing was submitted. If you need to take action on any filings with your prior email address, a supersede letter will need to be submitted for each job.

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  1. How do I change the email address associated with my eFiling account?

    To change your email address in eFiling, log into eFiling here: https://a810-efiling.nyc.gov/eRenewal/loginER.jsp, select Manage Your Account and enter your new email address in the Change Email Address section.

    DOB NOW filings are associated with the email address you used at the time the filing was submitted. If you need to take action on any filings with your prior email address, a supersede letter will need to be submitted for each job.

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  1. I do not have access to the eFiling account associated with my license number. How do I create an account with a new email address?

    You first need to have the original eFiling account deleted by submitting a notarized request letter. The letter must include your first and last name, the email address associated to your eFiling account, your license type and license number. The letter needs to be signed, dated, notarized and mailed or hand-delivered with a copy of the applicant's driver's license or DOB ID to:

    NYC Department of Buildings
    LAA/Permit Renewal and Hub Authentication Unit
    280 Broadway, 1st Floor
    New York, NY 10007

    Once the eFiling account is deleted you will then be able to create a new eFiling account with the new email address.

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  1. I am using a new email address to log into DOB NOW. Why can’t I see the filings associated with my prior email address?

    Your DOB NOW filings are associated with the email address you used at the time the filing was submitted. At this time, there is not a way to see prior filings when you log in with a new email address.

    If you need to take action on any filings with your prior email address, a supersede letter will need to be submitted for each job.

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  1. How can I delete my eFiling account?

    Submit a notarized request letter stating that you would like your eFiling account deleted. The letter must include your first and last name, the email address associated to your eFiling account and, if applicable, your license type and license number. The letter needs to be signed, dated, notarized and mailed or hand-delivered with a copy of the applicant's driver's license or DOB ID to:

    NYC Department of Buildings
    LAA/Permit Renewal and Hub Authentication Unit
    280 Broadway, 1st Floor
    New York, NY 10007

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  1. I’m trying to register for an eFiling account but it’s not accepting my New York State license?

    You must first register your Registered Architect (RA) or Professional Engineer (PE) license with the Licensing Unit. After your registration is completed by the Licensing Unit, you can register for an eFiling account using the license number listed on your DOB-issued identification card.

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Search for Filings – Frequently Asked Questions

  1. Will filings made in DOB NOW: Build also be viewable in BIS?
  2. Where should I go to see information on jobs filed in DOB NOW: Build?
  3. Will plan sets and required documents associated with jobs filed in DOB NOW: Build be published in Open Data?
  4. How can I obtain copies of plan sets associated with jobs filed in DOB NOW: Build?
  5. How can I research all the filings and permits on an address?


  1. Will filings made in DOB NOW: Build also be viewable in BIS?

    No. Jobs filed in DOB NOW: Build will not appear in the Buildings Information System (BIS).

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  1. Where should I go to see information on jobs filed in DOB NOW: Build?

    You can access all information on jobs filed in DOB NOW: Build through the DOB NOW Public Portal or the City’s Open Data Portal.

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  1. Will plan sets and required documents associated with jobs filed in DOB NOW: Build be published in Open Data?

    No, the plan sets and required documents will not be available on Open Data. Only selected information entered on the forms will be published in Open Data. If you are associated with the filing, you will be able to see all information on all the forms, the plan set, and all required documents. If you need to request a copy of a plan set submitted for a DOB NOW: Build job you may submit a Microfilm and Copy Request to the Record Room in a Borough Office.

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  1. How can I obtain copies of plan sets associated with jobs filed in DOB NOW: Build?

    You may request a copy of the plan set associated with jobs filed in DOB NOW: Build from the Record Room in a Borough Office. If you are associated with the filing, you will be able to see in DOB NOW: Build all information on all the forms, the plan set, and all required documents.

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  1. How can I research all the filings and permits on an address?

    You will need to look both in DOB NOW: Build and in BIS for any jobs filed in the borough office or through eFiling.

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Submission – Frequently Asked Questions

  1. Do I need to include all of the required documents when I submit my filing?
  2. If I am filing a job through DOB NOW: Build and also filing a New Building or Alteration application through eFiling or in a borough office, should I submit the same full set of plans in DOB NOW: Build?
  3. Should I include the cost of the work filed in DOB NOW: Build in the NB or Alt 1 application when submitting through eFiling or in a borough office?
  4. What happens if I forget to add a related job number to my DOB NOW: Build filing?
  5. How can I connect my job filed in DOB NOW: Build to an NB or Alt 1 job filed in the Borough Offices?
  6. Who can submit a job filing in DOB NOW: Build?
  7. I am submitting a temporary scaffold filing in DOB NOW: Build and the required documents listed are Multiple Dwelling Special District Feasibility of Government Funded Rehabilitation and Multiple Dwelling Special District Notice to Community Board. My job does not include demolition or alteration work in multiple dwelling buildings in a special district. How do I submit my job without these documents?


  1. Do I need to include all of the required documents when I submit my filing?

    Yes, you must uploaded all of the required documents in DOB NOW: Build in order to file the application. You will not be allowed to file your application if you are missing required documents.

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  1. If I am filing a job through DOB NOW: Build and also filing a New Building or Alteration application through eFiling or in a borough office, should I submit the same full set of plans in DOB NOW: Build?

    Yes, you may use the same set of plans in DOB NOW: Build that you submit in eFiling or in the borough office.

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  1. Should I include the cost of the work filed in DOB NOW: Build in the NB or Alt 1 application when submitting through eFiling or in a borough office?

    No, you should not include the cost of the work filed in DOB NOW: Build as part of your eFiling or borough office application.

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  1. What happens if I forget to add a related job number to my DOB NOW: Build filing?

    If you do not include the associated job number on the PW1 of your DOB NOW: Build filing, you will have to pay the record management fee again.

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  1. How can I connect my job filed in DOB NOW: Build to an NB or Alt 1 job filed in the Borough Offices?

    Enter the associated job number(s) in Section 8 (Additional Information) of the PW1 in DOB NOW: Build to connect your recently filed job. For a job filed in the Borough Office or eFiling, note in the comment section on the PW1 (Section 24) that you are filing a job in DOB NOW: Build.

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  1. Who can submit a job filing in DOB NOW: Build?

    Only a Registered Architect or Professional Engineer may submit a job filing in DOB NOW: Build.

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  1. I am submitting a temporary scaffold filing in DOB NOW: Build and the required documents listed are Multiple Dwelling Special District Feasibility of Government Funded Rehabilitation and Multiple Dwelling Special District Notice to Community Board. My job does not include demolition or alteration work in multiple dwelling buildings in a special district. How do I submit my job without these documents?

    Submit a waiver for these documents by filling out an AI1: Additional Information form (if you need further instruction on how to do this, please click here). In section 3 (Additional Information), provide an explanation for why you are requesting a waiver. Go to the Documents tab for this filing in DOB NOW: Build and upload the completed AI1 form in the fields for the documents for which you are requesting a waiver.

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User Permission – Frequently Asked Questions

User Permission: Owner Questions

  1. As an Owner, what information can I enter and access in DOB NOW: Build?
  2. As an Owner, how do I sign the required documents and when should I do this?
  3. As an Owner, how will I know what my job number is?
  4. As an Owner, how do I add additional owners to the job filing?


  1. As an Owner, what information can I enter and access in DOB NOW: Build?

    Owners can enter all filing information and make payments on their jobs. They can also view all forms that are part of their job. Owners cannot add inspection items on the Technical Report forms.

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  1. As an Owner, how do I sign the required documents and when should I do this?

    After you review the filing, you must complete the Owners section on the Statements and Signatures tab.

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  1. As an Owner, how will I know what my job number is?

    If the PW1 will be completed by the Design Professional or Filing Representative, they can provide you with the job number. If you complete the PW1 on your own, you will be assigned a job number as soon as you save the PW1. You will see the job number on your dashboard in DOB NOW: Build.

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  1. As an Owner, how do I add additional owners to the job filing?

    A primary Owner should be designated for the job filing. Currently, in DOB NOW: Build, a job filing may only have one owner associated.

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User Permission: Design Professional Questions

  1. As a Design Professional, what information can I enter and access in DOB NOW: Build?
  2. How will I see the Plan Examiner’s comments?


  1. As a Design Professional, what information can I enter and access in DOB NOW: Build?

    Design Professionals can enter, update and view all filing information that they are associated with, and submit completed filings. They can also make payments on jobs that they are associated with. Design Professionals can also overwrite any data entry in the application that was entered by a Licensed Professional except information in the Statements and Signatures tab.

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  1. How will I see the Plan Examiner’s comments?

    Plan Examiners will enter comments on the drawings and upload the marked up plans. When Design Professionals log into the portal, they will be able to download the marked up plans.

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User Permission: Licensed Contractor Questions

  1. As a Licensed Contractor, what information can I enter and access in DOB NOW: Build?
  2. As a Licensed Contractor, will I be able to edit a PW1?
  3. As a Licensed Contractor, will I be able to pull a permit if my insurance or license is expired?


  1. As a Licensed Contractor, what information can I enter and access in DOB NOW: Build?

    Licensed Contractors can enter and submit information for work permits (PW2) and After Hour Variance (AHV) permits. They can view all forms (PW1, Scope of Work, PW3, TR8, and TR1) that are part of the filing. They can also make payments on jobs that they are associated with.

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  1. As a Licensed Contractor, will I be able to edit a PW1?

    No. The Licensed Contractor cannot enter data into the PW1, Scope of Work, PW3, TR8, or TR1.

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  1. As a Licensed Contractor, will I be able to pull a permit if my insurance or license is expired?

    No, you will receive a notification that the insurance or license has expired and you will be unable to submit the PW2.

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User Permission: Filing Representative Questions

  1. As a Filing Representative, what information can I enter and access in DOB NOW: Build?

  1. As a Filing Representative, what information can I enter and access in DOB NOW: Build?

    Filing Representatives can enter filing information and view all forms (PW1, Scope of Work, PW3, TR8, TR1, and PW2) that are part of the filing. They can make payments on jobs that they are associated with and pull permits. They cannot upload plans or submit filings.

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Electronic Signature and Seal– Frequently Asked Questions

  1. How do I sign and seal my filing in DOB NOW: Build?
  2. How do I provide my signature and seal electronically in DOB NOW: Build?
  3. What are the safeguards against someone using my seal and signature in DOB NOW: Build?
  4. Where do the Design Professional and Owner provide their authorized signature on the PW2 form?


  1. How do I sign and seal my filing in DOB NOW: Build?

    Design Professionals and Licensed Contractors must electronically sign in DOB NOW: Build. Electronic signatures are completed in the Statements and Signatures tab. In addition, Design Professional and Licensed Contractors must physically sign and seal the Statements and Signatures form and upload the completed document for the associated required item.

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  1. How do I provide my signature and seal electronically in DOB NOW: Build?

    Design Professionals and Licensed Contractors must upload the completed Design Professional/Licensee Seal and Signature form (DPL-1 Form) with their signature and seal in the required documents section of DOB NOW: Build.

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  1. What are the safeguards against someone using my seal and signature in DOB NOW: Build?

    Only the Design Professional or Licensed Contractor may upload the completed Design Professional/Licensee Seal and Signature form. This submitted form is then validated to the licensee registration information.

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  1. Where do the Design Professional and Owner provide their authorized electronic signature on the PW2 form?

    The Statements and Signature tab in DOB NOW: Build is where the Design Professional and Owner provide their authorized electronic signature for all forms.

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Form – Frequently Asked Questions

  1. How do I request a letter of completion if there is no PW7 form?
  2. In DOB NOW: Build, are the sections on the PW1 the same as on the paper form?
  3. Do I have to fill out all of the sections in order?
  4. Why can’t I go from the PW1 to another form?
  5. How often should I save my work when I am completing the forms?
  6. Why are some of the fields highlighted in red?
  7. Why are some of the fields in the forms grayed out?
  8. Will I need to do separate PW3s (cost affidavit) for jobs that are filed in eFiling or in a borough office and jobs that are filed in DOB NOW: Build?
  9. How will the plan examiner for my application submitted through eFiling or a borough office know that I am also filing a job in DOB NOW: Build?
  10. Is there functionality for an Application Programming Interface (API) for DOB NOW: Build which will allow Auto-Population from an External Database?
  11. How do I submit a Construction Code or Zoning Resolution Determination?
  12. When I submit a PAA, do I need to provide all the supporting documentation again, even if I have already submitted them?


  1. How do I request a letter of completion if there is no PW7 form?

    This process is initiated once the inspection and work type sign off approval in DOB NOW: Inspections is complete. Owners will receive an email listing any missing documents required to complete this process. Once the documents are uploaded, the Department will perform the review and approval of the job and send an email with a copy of the Letter of Completion. Letters of Completion for jobs filed in DOB NOW: Build cannot be issued in the Borough Offices.

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  1. In DOB NOW: Build, are the sections on the PW1 the same as on the paper form?

    The numbering of the sections on the PW1 in DOB NOW: Build are the same as on the PW1 paper form. However, the following sections that were on the PW1 paper form have been removed in DOB NOW: Build:

    5.  Job/Project Types
    7.  Plans/Construction Documents Submitted
    12. Zoning Characteristics
    14. Fill
    15. Construction Equipment

    16. Curb Cut Description
    17. Tax Lot Characteristics
    19. Open Spaces
    20. Site Characteristics
    21. Demolition Details
    23. Sign

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  1. Do I have to fill out all of the sections in order?

    No, you do not have to complete all the sections in order. However, to create your job and save it, you must complete section 1 (location information), section 2 (applicant information), and section 11 (job description) on the PW1. Once those sections are saved, a job number will be created and you can return to your job to complete the rest of the forms.

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  1. Why can’t I go from the PW1 to another form?

    You must complete and save section 1 (location information), section 2 (applicant information), and section 11 (job description) on the PW1 before you can start working on another section. Once you save those sections on the PW1, a job number will be created and you can return to your job to complete the rest of the forms.

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  1. How often should I save my work when I am completing the forms?

    You should save your work often while you are completing the forms. Do not wait until you have completed the whole form to save it. If you experience an Internet connectivity issue while completing the form, you could lose any unsaved work.

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  1. Why are some of the fields highlighted in red?

    Fields highlighted in red have been changed by another user. If you attempt to file without completing all the required fields, the system will highlight the missing required fields in red.

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  1. Why are some of the fields in the forms grayed out?

    Your role as a Design Professional, Licensed Contractor, Owner, or Filing Representatives determines what information you can enter in the forms. If there are fields grayed out when you open the form it means you cannot enter that information in the form.

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  1. Will I need to do separate PW3s (cost affidavit) for jobs that are filed in eFiling or in a borough office and jobs that are filed in DOB NOW: Build?

    You will need to complete a PW3 for work that is filed in eFiling or in a borough office and a separate PW3 for the work that is filed in DOB NOW: Build.

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  1. How will the plan examiner for my application submitted through eFiling or a borough office know that I am also filing a job as part of DOB NOW: Build?

    Add a note in the comment section on the PW1 (Section 24) that you are filing a job in DOB NOW: Build.

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  1. Is there functionality for an Application Programming Interface (API) for DOB NOW: Build which will allow Auto-Population from an External Database?

    There is currently no API functionality available in DOB NOW: Build.

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  1. How do I submit a Construction Code or Zoning Resolution Determination?

    To appeal the affirmation of an objection and request a second review of plan examination, submit an AI1 form and all supporting documentation in one PDF to DNOWObjectionReview@buildings.nyc.gov. For more information, see the Determinations Fact Sheet.

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  1. When I submit a PAA, do I need to provide all the supporting documentation again, even if I have already submitted them?

    Currently DOB NOW: Build requires the applicant to upload all supporting documents again when submitting a PAA. We understand that this is not a convenient process, and we are working on modifications to improve this requirement in future releases.

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Scheduling Appointments – Frequently Asked Questions

  1. Can I still schedule an appointment with a Plan Examiner through 311?
  2. How can I change the Plan Examiner that I’m scheduled to meet with?
  3. How do I modify or reschedule my appointment?
  4. What happens if my Plan Examiner cancels the appointment?
  5. Can I schedule more than one appointment for the same job?
  6. How do I sumbmit a PER11 - Manual Appointment Request?


  1. Can I still schedule an appointment with a Plan Examiner through 311?

    For jobs that are filed through DOB NOW: Build, you will not be able to schedule an appointment with a Plan Examiner through 311. After the Plan Examiner performs the initial review of the job filing and raises objections, the Design Professional and Owner will receive an email notification. If the Plan Examiner has determined that an appointment is required, then the Design Professional can schedule an appointment online in DOB NOW: Build.

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  1. How can I change the Plan Examiner that I’m scheduled to meet with?

    Once you have had your appointment with a Plan Examiner, you must meet with the same Plan Examiner if you need to have another appointment. You cannot meet with a different Plan Examiner.

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  1. How do I modify or reschedule my appointment?

    If you need to modify or reschedule your appointment, you must notify DOB by cancelling your appointment in the system and creating a new meeting request.

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  1. What happens if my Plan Examiner cancels the appointment?

    If DOB needs to reschedule the appointment, we will cancel the initial appointment and the Design Professional will be responsible for creating a new meeting request.

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  1. Can I schedule more than one appointment for the same job?

    You can only schedule one appointment at a time for the same job.

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  1. How do I submit a PER11 – Manual Appointment Request?

    1. Go to www.nyc.gov/dobnowhelp and fill out the form, selecting Module Build and Question Category Manual Appointment Request.
    2. Enter your DOB NOW: Build job filing number as the Reference Number.
    3. From the dropdown menu, select What is your role for this filing in DOB NOW?
    4. In the Explain Question field, provide your reason for the meeting.
    5. Enter your name, phone and email address and click Send.

    The DOB NOW team will review your request. If it is approved you will receive an email to confirm a meeting time and once confirmed, an Outlook and GoToMeeting invitation will be sent and shared with you and the chief plan examiner or assistant chief plan examiner. If rejected, you will receive an email notifying you of any additional information needed to approve the request.

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Plan Examiner Meeting – Frequently Asked Questions

  1. Will meetings with Plan Examiners still be in person at DOB Borough Offices?
  2. Will the plan examiner reviewing my DOB Now: Build also be reviewing my applications for other work types submitted in the borough ot through eFiling?
  3. Do I need any special software to access this online meeting?
  4. How will the Plan Examiner know that I have responded to any objections?
  5. Who can schedule and attend meetings with a Plan Examiner?


  1. Will meetings with Plan Examiners still be in person at DOB Borough Offices?

    For jobs filed in DOB NOW: Build, meetings with Plan Examiners will no longer be held in person at DOB Borough Offices. Meetings will be held online using GoToMeeting. GoToMeeting is an online meeting, desktop sharing, and video conferencing software that allows users to meet and review documents virtually. In order to use GoToMeeting, you will need a phone, an internet enabled computer (PC) with a webcam and either Google Chrome or Internet Explorer 9 and above browser.

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  1. Will the plan examiner reviewing my DOB NOW: Build job also be reviewing my applications for other work types submitted in the borough or through eFiling?

    No, the plan examiner reviewing your DOB NOW: Build job will not also be reviewing your other work types submitted in the borough or through eFiling.

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  1. Do I need any special software to access this online meeting?

    Participants will need a webcam set up on their internet enabled computer. If you don’t already have the GoToMeeting software, it will download automatically after clicking the GoToMeeting invitation link. Plan to join the meeting a few minutes early to make sure you have everything you need.

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  1. How will the Plan Examiner know that I have responded to any objections?

    When you respond to an objection, you will need to resubmit the filing and it will be re-assigned to the plan examiner to review.

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  1. Who can schedule and attend meetings with a Plan Examiner?

    Design Professionals, Licensees, Filing Representatives, and Owners associated with a filing can schedule appointments for that filing. The Design Professional is a required attendee for the appointment. The Filing representative or the owner are optional attendees. Contractors cannot attend meetings.

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Browser, Software, and Security – Frequently Asked Questions

  1. What Internet browsers can I use to access DOB NOW: Build?
  2. Do I need any special software to access DOB NOW: Build?


  1. What Internet browsers can I use to access DOB NOW: Build?

    DOB NOW: Build can be accessed with either Google Chrome or Internet Explorer 9 and above.

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  1. Do I need any special software to access DOB NOW: Build?

    No, you do not need any special software to access DOB NOW: Build. You will need access to an internet enabled computer (PC) with Google Chrome or Internet Explorer 9 or above browser.

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Payment – Frequently Asked Questions

  1. How do I pay online through DOB NOW: Build?
  2. What payment methods can I use to make my payment?
  3. What is an eCheck and how do I use it?
  4. Can I still make payments in person at a borough office?
  5. Who can make a payment in DOB NOW: Build?
  6. Can I submit a job filing before paying?
  7. How do I estimate the fees for my application?
  8. How does DOB NOW calculate my fees?
  9. Why is the fee for my antenna filing an ALT2?
  10. Can I make a partial payment?
  11. I am attempting to make a payment, but the system has been displaying a message saying please wait. It’s been a few minutes now and the message is still displaying. What should I do?
  12. I filed a job in person and paid the record management fee. Do I have to pay another record management fee for my job filed in DOB NOW: Build?
  13. I am making a credit card payment and I clicked on the back button on the Payment Method screen. The system took me to eCheck payment details on the Enter Payment Details page instead of the credit card details. What should I do?
  14. On the Enter Payment Details page, I received the error message, “Invalid input: Billing – ADDRESS. Payment not processed. Please try again later.” What did I enter wrong?
  15. My payment has timed out, and I clicked on the link to return to the payment page. However, it took me to the CityPay site. How do I get back to the payment screen?
  16. When I selected “DOB NOW: Build Payments (Department of Buildings)” from the CityPay website it took me to the DOB NOW: Build information webpage on the DOB website. How do I continue with the payment?
  17. I tried to make a payment but the system displays “There was an error processing your payment. Please try again later.”


  1. How do I pay online through DOB NOW: Build?

    When you are ready to pay, you will be directed to the City’s online payment portal by clicking the Pay Now button.

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  1. What payment methods can I use to make my payment?

    An eCheck, Visa, MasterCard, or American Express credit and debit cards may be used to pay on the site. If you pay with a credit or debit card, a 2.49% fee will be added to your total payment amount. There is no fee if you use an eCheck.

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  1. What is an eCheck and how do I use it?

    An eCheck is an electronic payment using your checking account. Just like with a paper check, the funds will be withdrawn from your checking account. If you choose to pay with an eCheck, you will be asked to enter your check routing and account number. Your routing number is the 9 digit number on the bottom of your check. Your account number is your checking account number, which is usually 10-12 digits.

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  1. Can I still make payments in person at a borough office?

    No. When you file a job in DOB NOW: Build, you will make all payments online.

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  1. Who can make a payment in DOB NOW: Build?

    Anyone who is associated with a job can make a payment on that job. Owners, Design Professionals, Licensed Professionals, and Filing Representatives can make payments in DOB NOW: Build.

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  1. Can I submit a job filing before paying?

    You will not be able to submit a filing until you have paid.

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  1. How do I estimate the fees for my application?

    After completing the relevant scope information, you can estimate the fees for your application. If you make a correction to your previously submitted application that changes your scope information, you can estimate the fee differential that you will need to pay.

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  1. How does DOB NOW calculate my fees?

    DOB NOW calculates fees according to the NYC Construction Codes as amended by Local Law 56 of 2016. Please see Table 28-112.2 for further information.

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  1. Why is the fee for my antenna filing an ALT2?

    As part of the Department of Buildings’ efforts to standardize fees, antennas are included in the ALT2 fee structure and are categorized as a permanent structure work type. As we release more work types in DOB NOW including general construction, antennas can be filed along with other work types.

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  1. Can I make a partial payment?

    Partial payments are not allowed. You must pay the full amount to submit your filing.

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  1. I am attempting to make a payment, but the system has been displaying a message saying please wait. It’s been a few minutes now and the message is still displaying. What should I do?

    Your pop-up blocker is preventing the payment from processing. Disable your pop-up blocker to process the payment.

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  1. I filed a job in person and paid the record management fee. Do I have to pay another record management fee for my job filed in DOB NOW: Build?

    No, but you must list the related job number (s) in Section 8 (Additional Information) of the PW1 that you file in DOB NOW: Build.

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  1. I am making a credit card payment and I clicked on the back button on the Payment Method screen. The system took me to eCheck payment details on the Enter Payment Details page instead of the credit card details. What should I do?

    Re-click on the credit card tab on the Enter Payment Details page to continue with a credit card payment.

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  1. On the Enter Payment Details page, I received the error message, “Invalid input: Billing – ADDRESS. Payment not processed. Please try again later.” What did I enter wrong?

    You cannot enter special characters like # in any of the fields. Remove the special character(s) and continue to the next screen.

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  1. My payment has timed out, and I clicked on the link to return to the payment page. However, it took me to the CityPay site. How do I get back to the payment screen?

    Go to the filing in DOB NOW and click on the Pay Now button again to continue with making a payment.

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  1. When I selected “DOB NOW: Build Payments (Department of Buildings)” from the CityPay website it took me to the DOB NOW: Build information webpage on the DOB website. How do I continue with the payment?

    Go to the filing in DOB NOW and click on the Pay Now button again to continue with making a payment.

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  1. I tried to make a payment but the system displays “There was an error processing your payment. Please try again later.”?

    The system was unable to process the payment. There may be a connectivity issue between CityPay and the bank. Wait a moment and then go through the process again to proceed with payment.

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General – Frequently Asked Questions

  1. Will my active BIS job appear in DOB NOW: Build?
  2. Can I get a Certificate of Occupancy if my job in DOB NOW: Build is approved but I don't have a letter of completion for a job that was filed in BIS?
  3. How do I withdraw my DOB NOW: Build job?
  4. Is there a way to supersede the design applicant in DOB NOW: Build?
  5. Where may I access the approved plan set in DOB NOW: Build?
  6. The job number is not on my plans in DOB NOW: Build. How do I add it?
  7. Why is the permit expiration date less than one year on my DOB NOW: Build filing?
  8. If I have an open outstanding action in DOB NOW: Build will I be able to schedule an inspection in DOB NOW: Inspections?
  9. I am currently receiving email notifications on my filing from DOB NOW: Build, can I add additional recipients to the email notification distribution?
  10. Will email notifications on my filing from DOB NOW: Build include the address associated to the filing?
  11. Will a Stop Work Order display in DOB NOW: Build?
  12. I need to file a work permit (PW2) for a DOB NOW: Build job and there is a Work Without a Permit Violation at the address, how do I submit a L2 request?
  13. How do I submit a deferral of documents?
  14. How do I submit an AI1 (Additional Information) form in DOB NOW: Build?
  15. How do I submit a waiver of documents?
  16. I received an email notification that my filing is incomplete. How do I find this information in DOB NOW: Build?
  17. How do I print a work permit?
  18. I am trying to submit a filing but I get an error message that the BIN is obsolete.
  19. How do I sign up to attend a training or information session?


  1. Will my active BIS job appear in DOB NOW: Build?

    No. Only jobs submitted in DOB NOW: Build will appear in DOB NOW: Build.

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  1. Can I get a Certificate of Occupancy if my job in DOB NOW: Build is approved but I don’t have a letter of completion for a job that was filed in BIS?

    No, both DOB NOW: Build and BIS will be referenced to confirm that all jobs are signed off in order to issue a Certificate of Occupancy.

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  1. How do I withdraw my DOB NOW: Build job?

    Currently there is no withdrawal or superseding functionality in DOB NOW: Build. To withdraw an applicant, contractor, work type (permit) or an entire application:

    1. Download and complete a withdrawal request template letter and save it to your desktop. (The design professional can self-withdraw without the owner’s signature.)
    2. Go to www.nyc.gov/dobnowhelp and fill out the form, selecting Module Build and Question Category Request Supersede or Withdrawal.
    3. Select Withdrawal as the Question Subcategory.
    4. Enter your DOB NOW: Build job filing number as the Reference Number.
    5. Upload the completed withdrawal letter in the Supporting Information Upload section by clicking Browse and selecting the letter that you saved to your desktop.
    6. Enter your name, phone and email address, and click Send.

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  1. Is there a way to supersede the design applicant in DOB NOW: Build?

    Currently there is no withdrawal or superseding functionality in DOB NOW: Build. If you need to supersede the applicant, contractor, progress inspector or special inspector or change the owner information:

    1. Download and complete a superseding request letter and save it to your desktop.
    2. Go to www.nyc.gov/dobnowhelp and fill out the form, selecting Module Build and Question Category Request Supersede or Withdrawal.
    3. Select Supersede as the Question Subcategory.
    4. Enter your DOB NOW: Build job filing number as the Reference Number.
    5. Upload the completed supersede letter in the Supporting Information Upload section by clicking Browse and selecting the letter that you saved to your desktop.
    6. Enter your name, phone and email address, and click Send.

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  1. Where may I access the approved plan set in DOB NOW: Build?

    The approved plan set will be located in the Documents tab, under the “Plans” document name. The approved plan set will have an electronic approval stamp at the bottom right hand corner of the plan set.

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  1. The job number is not on my plans in DOB NOW: Build. How do I add it?

    Plans submitted in DOB NOW: Build are required to include the DOB NOW job number with the extension that indicates initial (I1), amendment (P1) or subsequent (S1) on the lower right hand side of each drawing sheet. See the Service Notice for more information.

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  1. Why is the permit expiration date less than one year on my DOB NOW: Build filing?

    Current code and rule provisions are applicable in DOB NOW. Please see Rule 101-08 that explains that all insurance requirements must be maintained for the duration of the permit. Your permit will expire based on the date of the earliest expiring insurance.

    If the expiration date of a permit in DOB NOW is less than one year from date of issuance because of expiration of the license or insurance, the permit will be extended automatically at no cost if the insurance or license is renewed before the expiration date.

    Permits issued in DOB NOW have an expiration date that is the earliest of:

    • insurances expiration (general liability, disability, or workers’ compensation);
    • license expiration;
    • one year from date of issuance.

    The new expiration date will be reflected in DOB NOW at the end of the day of the current expiration date.

    In order to get the automatic permit extension, renewal information must be submitted at least five (5) days in advance to DOB’s Licensing & Exams Unit to ensure sufficient time for processing. (See instructions to submit new insurance certificates or license renewal information.) If there is a lapse in insurance or license, then the licensee will need to renew the permit and pay the $100 fee. For permits that expire because it has been more than one year since the date of issuance, the licensee must also continue to renew and pay the $100 fee.

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  1. If I have an open outstanding action in DOB NOW: Build will I be able to schedule an inspection in DOB NOW: Inspections?

    No, you will not be able to schedule an inspection until all of your outstanding actions (an open PAA, a withdrawal or a supersede) are approved in DOB NOW: Build.

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  1. I am currently receiving email notifications on my filing from DOB NOW: Build, can I add additional recipients to the email notification distribution?

    No. Currently, only email addresses associated with the filing receive DOB NOW: Build email notifications.

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  1. Will email notifications on my filing from DOB NOW: Build include the address associated to the filing?

    Yes. The email notifications will include the DOB NOW: Build job filing number and the address associated to the filing.

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  1. Will a Stop Work Order display in DOB NOW: Build?

    Yes. A Stop Work Order banner will display across the top of the page in DOB NOW: Build. In addition, if you attempt to submit a PW2 on property where a Stop Work Order violation exists, you will receive a notification alerting you that you cannot proceed with submitting until the violation has been paid, overridden, or waived.

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  1. I need to file a work permit (PW2) for a DOB NOW: Build job and there is a Work Without a Permit Violation at the address, how do I submit a L2 request?

    If the job was created before July 1, 2019:

    1. Download and complete the L2 form and save it to your desktop.
    2. Go to www.nyc.gov/dobnowhelp and fill out the form, selecting Module Build and Question Category Civil Penalties Review Request (L2).
    3. Enter your DOB NOW: Build job filing number as the Reference Number.
    4. Upload the completed L2 form and any required supporting documents in the Supporting Information Upload field by clicking Browse and selecting the file(s) that you saved to your desktop.
    5. Enter your name, phone and email address and click Send.

    A DOB NOW Operations staff person will process your request and will send you an email about how to proceed with your filing.

    If the job was created on or after July 1, 2019:

    Select Request L2 from the dashboard in DOB NOW: Build. For more information, see the Civil Penalties Review Request (L2) Step-By-Step Guide.

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  1. How do I submit a deferral of documents?

    From the filing in DOB NOW: Build, go to the Documents section and from the Action field next to the Document name, select Request Deferral. See How to Submit a Waiver or Deferral Request.

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  1. How do I submit an AI1 (Additional Information) form in DOB NOW: Build?
    1. Download and complete the Al1 form and save it to your desktop.
    2. Go to www.nyc.gov/dobnowhelp and fill out the form, selecting Module Build and Question Category Additional Information.
    3. Enter your DOB NOW: Build job filing number as the Reference Number.
    4. From the dropdown menu, select What is your role for this filing in DOB NOW?
    5. Upload the completed Al1 form in the Supporting Information Upload field by clicking Browse and selecting the file that you saved to your desktop.
    6. Enter your name, phone and email address and click Send.

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  1. How do I submit a waiver of documents?

    From the filing in DOB NOW: Build, go to the Documents section and from the Action field next to the Document name, select Request Waiver. See How to Submit a Waiver or Deferral Request

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  1. I received an email notification that my filing is incomplete. How do I find this information in DOB NOW: Build?

    To see the incomplete reason(s) in DOB NOW: Build, click on the History button that is located on the main screen of the job filing above the Statements & Signatures tab and then select Trace History. Click on Comments to see the incomplete reasons. Once the issue(s) is resolved, the applicant needs to complete the Statements & Signatures tab, click on the Resubmit button on the upper left of the screen, click Next to review each page of the job filing, place a check mark in the box to re-apply the electronic signature and click on the File button to resubmit the job filing.

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  1. How do I print a work permit?

    If you are associated with a filing, you can print a permit by logging into DOB NOW: Build and from the My Work Permits tab, locate the work permit. From the Filing Action field, select Print Work Permit. On the confirm screen, click Yes. The permit can then be printed using your browser’s print option.

    If you are not associated with the filing, you can log into DOB NOW: Build and enter the job number into the Job Number Search field. From the Filing Action field, select Print Work Permit.The permit can also be printed from the DOB NOW public portal (not logging in) and searching by address. From the BUILD: Job Filings section, double click on the job number, select Work Permit and then Print Permit.

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  1. I am trying to submit a filing but I get an error message that the BIN is obsolete.

    A temporary BIN is required to do work at that address. To request a BIN, contact the topographical bureau at the appropriate Borough President’s office and request confirmation of the address. As part of that process, have the Borough President stamp and sign a PD-1 Plot Diagram form for the work that you plan to do. If you are splitting or merging existing lot numbers, you will need to request a lot merger or apportionment from the Department of Finance. Then submit your forms to the BIS Unit at the Department of Buildings by email at bisunitfax@buildings.nyc.gov along with a brief explanation of the work that you are planning to do. Include your preferred contact information. It will take approximately two weeks to process your application.

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  1. How do I sign up to attend a training or information session?

    Visit DOB NOW Training for more information.

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Electrical Filings – Frequently Asked Questions

  1. Many of the fields are grayed out. Why can’t I enter the information?
  2. I have submitted my filing and printed my permit, however my status still says permit issued, not complete?
  3. How do I renew my Electrical Permit?
  4. I am seeing a message that says “THERE IS A WORK WITHOUT A PERMIT VIOLATION ON THIS BIN” but that violation has nothing to do with my electrical filing
  5. I have a job that needs to be approved by the Electrical Advisory Board, what has changed?
  6. How do I add new floors or new categories of work to my electrical application?
  7. How do I withdraw an electrical permit once it’s been issued?
  8. The inspector failed my electrical filing and I need to update the Scope of Work. How do I do this?


  1. Many of the fields are grayed out. Why can’t I enter the information?

    The fields with a red asterisk are required. If the field is grayed out, it will auto-populate after you Save the filing.

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  1. I have submitted my filing and printed my permit, however my status still says permit issued, not complete?

    Your filing status will move to complete after your job has passed inspection.

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  1. How do I renew my Electrical Permit?

    Electrical permits renew automatically. If a permit expired due to lapsed insurance, update your insurance with our Licensing Unit by emailing a scanned PDF of your insurance certificate to electricianinsurance@buildings.nyc.gov. Every night the DOB NOW system checks the job end date and the insurance expiration dates. If the job is still ongoing and the insurance has not expired, the status of the permit will remain Permit Issued.

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  1. . I am seeing a message that says “THERE IS A WORK WITHOUT A PERMIT VIOLATION ON THIS BIN” but that violation has nothing to do with my electrical filing.

    Submit a request through DOB NOW Online Help. In Question Category select “Assistance with Completing a Filing” and provide the full job number and the details regarding this request.

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  1. I have a job that needs to be approved by the Electrical Advisory Board, what has changed?

    Electrical drawings are still submitted to the Electrical Advisory Board. Once a filing has been approved by the Board, submit an Electrical Permit Application via DOB NOW and enter the EAB approval number in the Job Description field.

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  1. How do I add new floors or new categories of work to my electrical application?

    Submit a Subsequent filing to make changes to the Scope of Work that includes working on new floors, changing your category of work, etc.

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  1. How do I withdraw an electrical permit once it’s been issued?

    You first need to log into DOB NOW: Inspections and request a withdrawal inspection. Once the inspection is in pass-final status, the job will be withdrawn in DOB NOW: Build.

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  1. The inspector failed my electrical filing and I need to update the Scope of Work. How do I do this?

    If you are working on the same floor, increasing/decreasing materials, etc. you can file a PAA on the job in DOB NOW: Build.

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Elevator Filings – Frequently Asked Questions

  1. I am trying to submit a filing and but I get an error message that “an application is in progress” for this device.
  2. I need to indicate the distance of my elevator travel in feet and inches but the inches field is not listed.
  3. What do I enter for Total Construction Floor Area?
  4. My filing requires a single family use declaration. What is this?
  5. What option should I use for the elevator work sub-type if none of them apply?
  6. I am filing for an elevator removal or dismantle. Why am I being required to submit a drawing?


  1. I am trying to submit a filing and but I get an error message that “an application is in progress” for this device.

    Please submit an inquiry with your device number to DOB NOW Support.

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  1. I need to indicate the distance of my elevator travel in feet and inches but the inches field is not listed on the filing. How can I provide the total distance of travel for my elevator filing in feet and inches?

    We are working to add a field for inches in DOB NOW. In the interim, please enter the number of feet in the Total Travel (ft.) field and enter the total travel distance in feet and inches in the Scope of Work field.

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  1. What do I enter for Total Construction Floor Area?

    Please enter the total square footage of the elevator shafts and the number of stories in the building.

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  1. .My filing requires a single family use declaration. What is this?

    A private residence elevator by code can be installed either in a private residence building or in other buildings where it would serve a private residence only and not be accessible to the general public or to other occupants of the building. Upload a notarized letter from the owner that this elevator will serve a private residence and will not be accessible to other occupants of the building.

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  1. What option should I use for the elevator work sub-type if none of them apply?

    Please submit an inquiry with your device number to DOB NOW Support.

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  1. I am filing for an elevator removal or dismantle. Why am I being required to submit a drawing?

    Currently, elevator removal and dismantle filings can be filed via an ELV1 paper form. However, if you have a professional engineer or registered architect available, you can submit in DOB NOW and upload an AI1 form in place of the drawing.

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Emergency Work Notifications (EWNs) – Frequently Asked Questions

  1. The status of my EWN is Received. Is this the final status?
  2. Can I file for a new EWN after 2 business days?
  3. What is the start and end time of an EWN?
  4. Can the utility company see the EWN that I submitted?
  5. What should I post at the job site if I have an EWN?


  1. The status of my EWN is Received. Is this the final status?

    The final status of a submitted EWN filing in DOB NOW: Build is Received. This is all that is required to proceed with the emergency work. The purpose of an EWN is to notify the Department of Buildings that work is taking place in an emergency situation where an issue needs to be addressed right away. It is not a permit. Once the entire scope of work is known, the next step is to file an LAA permit to complete the work.

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  1. Can I file for a new EWN after 2 business days?

    If the applicant does not know the entire scope of work or is awaiting support documentation a new EWN can be filed. This will generate a new EWN number. The other option is to file for the related LAA or plumbing permit in DOB NOW: Build. All related EWN numbers need to be included when submitting an LAA.

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  1. What is the start and end time of an EWN?

    The 2 business day EWN time period will start the next full business day after the EWN is submitted and in Received status. For example, if an EWN was submitted in DOB NOW on Monday at 8:00 a.m. then the 2 day time period will start on Tuesday at 12:01 a.m. and will expire on Wednesday at 11:59 p.m. An email is sent after two full business days to notify the applicant that the EWN has expired.

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  1. Can the utility company see the EWN that I submitted?

    Yes, EWNs are listed in the DOB NOW Public Portal at www.nyc.gov/dobnow. Search by address and then select BUILD: Job Filings at the bottom of the screen. If an EWN has been submitted for this address it will be listed in this section with a job number beginning with EWN and the status will be Received.

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  1. What should I post at the job site if I have an EWN?

    Once the applicant has submitted an EWN and it is in Received status, an email notification will automatically be sent confirming that the EWN has been received. The applicant can print this email from DOB NOW and post it at the job site.

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Limited Alteration Applications (LAAs) – Frequently Asked Questions

  1. I entered my email address in the Applicant section but there are grayed out fields that I can’t type in and I can't select the License Type? How do I enter this information?
  2. I am trying to submit a filing but I am getting an error message and cannot proceed.  What can I do?
  3. The status of my filing is Pre-Filing but I have paid and completed all of the sections. How do I get the permit?
  4. I uploaded a required document(s) but the status is Pending. What does this mean?
  5. I am trying to file a gas test but there is no selection for this in the Scope of Work. How do I file?
  6. How do I Supersede a BIS job in DOB NOW: Build?
  7. When I submit an LAA filing to install, alter or replace oil-burning equipment, the fee is not correct. How do I proceed?
  8. What do I enter in the Total construction floor area field?
  9. Can I enter more than one violation number in my LAA filing?
  10. How do I submit an Oil to Gas Conversion?
  11. I am being asked to upload a DEP/GEN 215B as a required document but the GEN 215B is not available until after the filing is submitted. What do I upload?
  12. How do I handle submitting an LAA filing for a property that has a Work Without Permit civil penalty?
  13. How do I upload a document that is not listed in the Required Documents section?
  14. When can PAAs for LAA jobs be initiated?
  15. How do I withdraw an LAA filing that a permit has already been issued for?


  1. I entered my email address in the Applicant section but there are grayed out fields that I can’t type in and I can't select the License Type? How do I enter this information?

    For the information to update in your DOB NOW: Buildfiling, please re-enter the email address. By typing the email address again, the system will pull the updated data from eFiling into DOB NOW. Please type the address slowly and do not copy and paste so that the system has time to recognize what you are entering. The email address will appear in all caps underneath the field you are typing. Once you select this, the other grayed out fields will populate with information from eFiling and will allow you to select the license type. You need an active eFiling account specific to your license number for the information to populate.

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  1. I am trying to submit a filing but I am getting an error message and cannot proceed. What can I do?

    Please be sure to:

    • Review your entries for accuracy and confirm that all required fields have been filled out.
    • Confirm that you are logged into DOB NOW with the email address and password of the licensed professional who can submit this type of filing (Master Plumber, Fire Suppression Contractor, Oil Burner Installer).
    • Consult the DOB NOW: Build LAA Step-by-Step Filing Examples.
    • Disable pop-up blockers.
    • If you are still receiving an error message, please submit an inquiry with your job filing number to DOB NOW Support at www.nyc.gov/dobnowhelp.

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  1. The status of my filing is Pre-Filing but I have paid and completed all of the sections. How do I get the permit?

    To submit a filing and change it from a pre-filing status, the applicant needs to click Preview to File on the top left hand corner of the screen to review the file. Then click Next to review until the final page is reached. On this page there is a check box that needs to be clicked to confirm the application. Then click File to submit the filing. For more information, see page 37 here:
    https://www1.nyc.gov/assets/buildings/pdf/build_laa_step_by_step_guide.pdf. The permit will then be available to print from the Filing Action tab on the main dashboard.

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  1. I uploaded a required document(s) but the status is Pending. What does this mean?

    The status of an uploaded document(s) in the Required Documents section will stay Pending until the job filing is submitted to DOB. Once the job is Filed, the document status will be updated to Submitted.

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  1. I am trying to file a gas test but there is no selection for this in the Scope of Work. How do I file?

    In a DOB NOW: Build LAA filing for gas test/gas piping repair and piping work that is not for cooking, use the below selections. This is a temporary solution as we work to make system enhancements to allow for more descriptive categories.

    Limited Alteration Scope: Gas Plumbing Work
    Filing includes: Replacement
    Item Category: Piping or Gas work
    Item type: Gas piping for residential cooking

    If the work is not related to cooking, in the Work Summary field under the General Information tab, please include that you are not working on gas piping for cooking and indicate the equipment/appliance(s) that you are testing/repairing. Only the types of gas usages that apply to the filing should be selected.

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  1. How do I Supersede a BIS job in DOB NOW: Build?

    To supersede a BIS job filing, submit a new LAA job in DOB NOW: Build with the same information as the BIS job and include the BIS job number in the Work Summary section of the DOB NOW filing.

    If you need to supersede the applicant on your existing LAA filing in DOB NOW, download and complete a Superseding Letter and save it to your desktop. Go to www.nyc.gov/dobnowhelp and fill out the form, selecting:

    Module: Build
    Project/Filing Type: LAA
    Question Category: Request Supersede or Withdrawal
    Job/Filing Reference Number Type: Job Filing Number
    Reference Number: DOB NOW: Build LAA job filing number
    Supporting Information Upload: select Choose File and clicking Browse to select the letter that you saved to your desktop.
    Enter your name, phone and email address, and click Send.

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  1. When I submit an LAA filing to install, alter or replace oil-burning equipment, the fee is not correct. How do I proceed?

    There is a system issue that is causing an overcharge in DOB NOW: Build for LAA filings to install, alter or replace oil-burning equipment. A system fix will be made to correct this problem in the future but, in the meantime, you have two options:

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  1. What do I enter in the Total construction floor area field?

    The applicant should provide the total area of the building in the Total construction floor area field. The NYC Construction Codes require this information to determine filing fees but for LAAs the square footage has no impact.

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  1. Can I enter more than one violation number in my LAA filing?

    Yes, you can enter up to 5 violation numbers in the ECB violation # field, separating each one with a semi-colon (;). You will not be able to enter more than one if you separate them with a comma (,).

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  1. How do I submit an Oil to Gas Conversion?

    To submit an oil to gas conversion in DOB NOW: Build for LAA filings, please use the below selections:
    Limited Alteration Scope: Gas Plumbing Work
    Filing includes: Replacement
    Item Category: Equipment/Appliance
    Item type: indicate Gas Boiler, Gas Water Heater etc.

    In the Work Summary field under the General Information tab, add the statement that you are performing an oil to gas conversion.

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  1. I am being asked to upload a DEP/GEN 215B as a required document but the GEN 215B is not available until after the filing is submitted. What do I upload?

    A required document in some DOB NOW: Build LAA filings is currently labeled DEP/GEN215B even though the GEN215B form is not required until after the inspection. The document that needs to be uploaded is a DEP GEN236 form, Approved Backflow Prevention Assemblies Application that includes a DEP Approval #. We are working on a system fix to better label this requirement.

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  1. How do I handle submitting an LAA filing for a property that has a Work Without Permit civil penalty?

    To pay the Work Without Permit civil penalty, go to the LAA Unit, at 280 Broadway, 1st Floor with a certified check or U.S. money order made out to the NYC Department of Buildings and pull a LAA Drop-Off service ticket.

    To submit a request to waiver a Work Without Permit violation, fill out an L2 form and save it to your desktop. Go to www.nyc.gov/dobnowhelp and fill out the fields, selecting:
    Module: Build
    Project/Filing Type: LAA
    Question Category: Request Override, Reduction or Waiver
    Job/Filing Reference Number Type: Job Filing Number
    Reference Number: DOB NOW: Build LAA job filing number
    Supporting Information Upload: select Choose File and clicking Browse to select the form that you saved to your desktop.
    Enter your name, phone and email address, and click Send.

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  1. How do I upload a document that is not listed in the Required Documents section?

    Go to www.nyc.gov/dobnowhelp and fill out the fields, selecting:
    Module: Build
    Project/Filing Type: LAA
    Question Category: Submit Additional Information Form (AI1)
    Job/Filing Reference Number Type: Job Filing Number
    Reference Number: DOB NOW: Build LAA job filing number
    Supporting Information Upload: select Choose File and clicking Browse to select the document you want to submit
    Enter your name, phone and email address, and click Send.

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  1. When can PAAs for LAA jobs be initiated?

    PAAs can be filed at any time before Signoff has been initiated. PAAs may not be filed for a Legalization filing or when an audit is in progress (unless the status is Permitted – Corrections Requested)

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  1. How do I withdraw an LAA filing that a permit has already been issued for?

    If you need to withdraw a filing for which a permit has already been issued, download and complete a Withdrawal Request letter and save it to your desktop. Go to www.nyc.gov/dobnowhelp and fill out the form, selecting:
    Module: Build
    Project/Filing Type: LAA
    Question Category: Request Supersede or Withdrawal
    Job/Filing Reference Number Type: Job Filing Number
    Reference Number: DOB NOW: Build LAA job filing number
    Supporting Information Upload: select Choose File and clicking Browse to select the letter that you saved to your desktop.
    Enter your name, phone and email address, and click Send.

    If you have not paid for or submitted the filing and it is in Pre-Filing status, you can delete it. Go to your dashboard and scroll to the right to the Filing Actions field (next to Payment). Select Delete from the dropdown menu.

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LAA Filings – Audits and Inspections – Frequently Asked Questions

  1. If my job filing is audited and put in Permitted-Corrections Required status, how long do I have to respond to the auditor’s objections?
  2. How long do I have to respond to the auditor when my filing is in Intent to Revoke status?
  3. Where in DOB NOW: Build do I respond to the auditor when my job is in Intent to Revoke status?
  4. How do I respond to the auditor’s objections when the filing is in Permitted-Corrections Required status?
  5. If my job is being audited can I still continue with the work?
  6. I am trying to request an inspection for an LAA filing. Why is it not appearing in DOB NOW: Inspections.
  7. I filed a PAA to an LAA filing in DOB NOW: Build. Why is the updated work summary not showing in DOB NOW: Inspections?
  8. Can I schedule an inspection if my LAA job is being audited?


  1. If my job filing is audited and put in Permitted-Corrections Required status, how long do I have to respond to the auditor’s objections?

    The applicant will have 10 days to respond to the auditor’s objections. If the applicant does not respond within this timeframe then the filing will be automatically placed into Intent to Revoke status.

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  1. How long do I have to respond to the auditor when my filing is in Intent to Revoke status?

    The applicant has 15 days to respond to the auditor when it is in this audit status. If the applicant does not respond within this timeframe, then the permit will automatically be placed in Revoked status.

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  1. Where in DOB NOW: Build do I respond to the auditor when my job is in Intent to Revoke status?

    From your dashboard in DOB NOW: Build, select the filing and click on the Intent to Revoke tab that will appear as a new tab option below the Statement and Signatures tab.

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  1. How do I respond to the auditor’s objections when the filing is in Permitted-Corrections Required status?

    You must file a PAA and pay the $100 PAA fee along with any fees associated with a change to the Scope of Work that would increase the job cost. You will only be required to file one PAA per audit.

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  1. If my job is being audited can I still continue with the work?

    Yes, you may continue with the work because the permit has not been revoked nor have any Stop Work Orders been issued.

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  1. I am trying to request an inspection for an LAA filing. Why is it not appearing in DOB NOW: Inspections.

    DOB NOW: Inspections receives updates from DOB NOW: Buildovernight so it may take up to 24 hours for your filing to appear in Inspections after it has been permitted in the Build system.

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  1. I filed a PAA to an LAA filing in DOB NOW: Build. Why is the updated work summary not showing in DOB NOW: Inspections?

    The updated work summary information from the PAA will not appear in DOB NOW: Inspections. DOB NOW: Build is the system of record for DOB NOW LAA jobs and DOB staff are trained to view DOB NOW: Build and DOB NOW: Inspections to verify information about a filing.

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  1. Can I schedule an inspection if my LAA job is being audited?

    No, you cannot schedule an inspection in DOB NOW: Inspections until the audit is closed.

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Place of Assembly (PA)/ Temporary Place of Assembly (TPA) Filings – Frequently Asked Questions

  1. How do we submit documentation to verify a job should be fee exempt?
  2. How do I change the name of establishment on an already established PA?
  3. Are FDNY permit renewal of PAs still in effect?
  4. Will the Certificate of Occupation still need to be attained before filing?
  5. In the Associated Job Number field, if I have a Letter of No Objection but don’t have NB # because the building is very old, the system won’t allow me to continue because I’m not providing a NB#. What should I do?
  6. Are late fees for TPAs changing?
  7. Are you allowed to request more than 30 days for a TPA?
  8. Can we edit after a filing has been submitted?
  9. Since the owner can sign attestation before progress inspector completes their part, is there still a window for the owner to change the inspector after they attest?
  10. Does a change in occupancy still require a PAA?
  11. Do I upload the Flame Spread letter in DOB NOW Build now?
  12. Will the system tell us how many fireguards we need?
  13. Can I file for a future event even while another event in the same place is still going on?
  14. How do the floors need to be listed on a PA job to pass inspection and obtain the PACO?


  1. How do we submit documentation to verify a job should be fee exempt?

    Depending on your answers on the application, the system will ask you to upload the ACRIS form to verify fee exempt status. See instructions.

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  1. How do I change the name of establishment on an already established PA?

    Just as before, you will file a PAA. Please note if your PA is in BIS and you want to file a PAA, you would continue to do this at the borough office until further notice.

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  1. Are FDNY permit renewal of PAs still in effect?

    Yes, the FDNY process has not changed.

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  1. Will the Certificate of Occupation still need to be attained before filing?

    Yes. DOB will be internally verifying that a C of O has been attained before approving.

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  1. In the Associated Job Number field, if I have a Letter of No Objection but don’t have NB # because the building is very old, the system won’t allow me to continue because I’m not providing a NB#. What should I do?

    Make sure to state the job is “pre-BIS,” write that there is no number in the field, leave a comment somewhere on the job explaining why there is no NB/A1 # and the examiner will evaluate.

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  1. Are late fees for TPAs changing?

    No, you are still required to submit a TPA request at least 10 business days before the start of the event to avoid late fees and those fees will remain $100 per day it is late.

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  1. Are you allowed to request more than 30 days for a TPA?

    Yes.

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  1. Can we edit after a filing has been submitted?

    If the job is in Pending Assignment status, yes. If it is review status, you will have to wait until the examiner completes the review and change what needs to be changed when the filing goes in objection status. If the job is approved, you may have to submit a PAA to make the change.

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  1. Since the owner can sign attestation before progress inspector completes their part, is there still a window for the owner to change the inspector after they attest?

    They can put in a Supersede request.

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  1. Does a change in occupancy still require a PAA?

    Yes.

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  1. Do I upload the Flame Spread letter in DOB NOW Build now?

    No, you still have to submit it in Inspections.

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  1. Will the system tell us how many fireguards we need?

    You will submit the number of fireguards in the application and if the examiner has any issues with it, they will raise an objection.

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  1. Can I file for a future event even while another event in the same place is still going on?

    Yes.

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  1. How do the floors need to be listed on a PA job to pass inspection and obtain the PACO?

    The floor(s) listed on the plans must match the Work on Floor(s) Location provided in the DOB NOW: Build application and the Schedule A of the NB/A1 Job # Establishing Place of Assembly.

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