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DOB NOW: Build FAQ
Registering for an Account – Frequently Asked Questions
1. How do I create an account for DOB NOW: Build or Safety?2. If I am already registered in eFiling, do I need to register again for DOB NOW?
3. If I am already registered in DOB NOW: Inspections do I need to register again?
4. Who needs to register in eFiling to use DOB NOW: Build?
5. How do I register in eFiling?
1. How do I create an account for DOB NOW: Build or Safety?
DOB NOW: Build accounts are managed by our eFiling system. Create your account in eFiling and then use that email and password to log into DOB NOW: Build
2. If I am already registered in eFiling, do I need to register again for DOB NOW?
No, you can use your existing eFiling username and password to access DOB NOW: Build. However, you may need to update your eFiling account with your license information.
3. If I am already registered in DOB NOW: Inspections do I need to register again?
Yes, you will need a separate account for DOB NOW: Build. DOB NOW: Inspections uses a different account management system.
4. Who needs to register in eFiling to use DOB NOW: Build?
Owners, Filing Representatives, Professional Engineers, Registered Architects, Licensed Contractors, Special Inspectors, and Progress Inspectors all must register in eFiling to input and review information, submit jobs, and pull permits in DOB NOW: Build.
5. How do I register in eFiling?
You can register in eFiling on the DOB website at www.nyc.gov/dobefiling. For step by step instructions please review the registration tips at www.nyc.gov/dobnowtips.
Account Management – Frequently Asked Questions
1. If I’m already registered, how do I check my role in eFiling?2. Do I need to change my role in eFiling?
3. How can I change my role in eFiling?
4. How long will it take for my registration in eFiling to take effect?
5. How do I change my address in eFiling?
6. What should I do if my email address changes while my application/permit is being processed?
7. I am using a new email address to log into DOB NOW. Why can’t I see the filings associated with my prior email address?
1. If I’m already registered, how do I check my role in eFiling?
Log into your eFiling account to see if you are registered as a Design Professional, Licensed Contractor, or a preparer.
- When registered as a Licensed Contractor, you will see the following under your license:
- Master plumber: P followed by license number (for example P00999)
- Fire suppression contractor and piping contractor: F followed by license number (for example F00999)
- When registered as a Design Professional, you will see the following under your license:
- Registered Architect: RA followed by license number (for example RA00999)
- Professional Engineer: PE followed by license number (for example PE 00999)
- When registered as a preparer (either an owner or filing representative), you will see the following in the licensing column:
- PR followed by a six digit number (for example PR000999)
If you see a P1 in your status, then you must complete the final step of the authentication process by clicking on the “one more step/click here link” sent automatically by email during the registration process.
If you don’t have that email, you can log in to eFiling and click the link on the main page to resend the email.
2. Do I need to change my role in eFiling?
If you are a Design Professional or Licensed Contractor but you are registered as a preparer in eFiling, you must change your role in order to submit jobs, pull permits and upload plans in DOB NOW: Build. If your role in eFiling is preparer, you can enter data, pull permits, upload other documents and pay in DOB NOW: Build. A preparer cannot upload plans or submit jobs.
3. How can I change my role in eFiling?
To change your role, you must log in to eFiling and go to the “Manage your account” section. You will be asked to provide your license information and business name and then re-print your updated Authentication Form and submit it to the address on the form by mail or in-person with proof of identification.
4. How long will it take for my registration in eFiling to take effect?
Owners and Filing Representatives: Once you submit your information through the registration portal, your registration in eFiling will take effect immediately after you confirm the authentication email.
Design Professionals and Licensed Contractors: After the Authentication Form is received by DOB; it takes 24-48 hours to review. Once DOB completes this review and activates the eFiling account, users will receive an automatically generated email that confirms their registration.
5. How do I change my address in eFiling?
Owners and Filing Representatives:
- Log into eFiling
- Click Manage your Account
- Click Show
- Update your mailing address
- Click Submit
Your updated address will take effect in eFiling immediately.
Licenses and General Contractors:
- Update your address with the DOB Licensing Unit
- After you have updated your address with the DOB Licensing unit, login to eFiling
- Click Manage your Account
- Click Show
- Click Manage Account
- Update your mailing address
- Click Submit
- Print, sign, date, notarize (General Contractor)/seal (Licensee) the Authentication form
- Mail or delivered the form to:
New York City Department of Buildings
280 Broadway, 5th Floor
LAA/ Permit Renewal and Hub Authentication Unit
Attn: eFiling
New York, NY 10007
After the Authentication Form is received by DOB, it takes 24-48 hours for your account to be activated.
Design Professionals:
- Log into eFiling
- Click Manage your Account
- Click Show
- Click Manage Account
- Update your mailing address
- Click Submit
- Print, sign, date, and seal the Authentication form
- Send the form by postal mail with a copy of your state-issued identification, such as a driver’s license, to the below address or hand deliver it (bring your state-issued ID and/or DOB ID card, a representative cannot deliver it) to:
New York City Department of Buildings
280 Broadway, 5th Floor
LAA/ Permit Renewal and Hub Authentication Unit
Attn: eFiling
New York, NY 10007
After the Authentication Form is received by DOB, it takes 24-48 hours for your account to be activated.
6. What should I do if my email address changes while my application/permit is being processed?
Since your email address serves as your user ID you should try to maintain the same email address throughout the application process. Notifications will only be sent to the email addresses included on the PW1 in DOB NOW: Build. If you need to change your email address, you will need to make sure to update it in eFiling in the “Manage Your Account” section.
7. I am using a new email address to log into DOB NOW. Why can’t I see the filings associated with my prior email address?
Your DOB NOW filings are associated with the email address you used at the time the filing was submitted. At this time, there is not a way to see prior filings when you log in with a new email address.
Search for Filings – Frequently Asked Questions
1. Will filings made in DOB NOW: Build also be viewable in BIS?2. Where should I go to see information on jobs filed in DOB NOW: Build?
3. Will plan sets and required documents associated with jobs filed in DOB NOW: Build be published in Open Data?
4. How can I obtain copies of plan sets associated with jobs filed in DOB NOW: Build?
5. How can I research all the filings and permits on an address?
1. Will filings made in DOB NOW: Build also be viewable in BIS?
No. Jobs filed in DOB NOW: Build will not appear in the Buildings Information System (BIS).
2. Where should I go to see information on jobs filed in DOB NOW: Build?
You can access all information on jobs filed in DOB NOW: Build through the DOB NOW Public Portal or the City’s Open Data Portal.
3. Will plan sets and required documents associated with jobs filed in DOB NOW: Build be published in Open Data?
No, the plan sets and required documents will not be available on Open Data. Only selected information entered on the forms will be published in Open Data. If you are associated with the filing, you will be able to see all information on all the forms, the plan set, and all required documents. If you need to request a copy of a plan set submitted for a DOB NOW: Build job you may submit a Microfilm and Copy Request to the Record Room in a Borough Office.
4. How can I obtain copies of plan sets associated with jobs filed in DOB NOW: Build?
You may request a copy of the plan set associated with jobs filed in DOB NOW: Build from the Record Room in a Borough Office. If you are associated with the filing, you will be able to see in DOB NOW: Build all information on all the forms, the plan set, and all required documents.
5. How can I research all the filings and permits on an address?
You will need to look both in DOB NOW: Build and in BIS for any jobs filed in the borough office or through eFiling.
Submission – Frequently Asked Questions
1. Do I need to include all of the required documents when I submit my filing?
2. If I am filing a job through DOB NOW: Build and also filing a New Building or Alteration application through eFiling or in a borough office, should I submit the same full set of plans in DOB NOW: Build?
3. Should I include the cost of the work filed in DOB NOW: Build in the NB or Alt 1 application when submitting through eFiling or in a borough office?
4. What happens if I forget to add a related job number to my DOB NOW: Build filing?
5. How can I connect my job filed in DOB NOW: Build to an NB or Alt 1 job filed in the Borough Offices?
6. Who can submit a job filing in DOB NOW: Build?
7. I am submitting a temporary scaffold filing in DOB NOW: Build and the required documents listed are Multiple Dwelling Special District Feasibility of Government Funded Rehabilitation and Multiple Dwelling Special District Notice to Community Board. My job does not include demolition or alteration work in multiple dwelling buildings in a special district. How do I submit my job without these documents?
1. Do I need to include all of the required documents when I submit my filing?
Yes, you must uploaded all of the required documents in DOB NOW: Build in order to file the application. You will not be allowed to file your application if you are missing required documents.
2. If I am filing a job through DOB NOW: Build and also filing a New Building or Alteration application through eFiling or in a borough office, should I submit the same full set of plans in DOB NOW: Build?
Yes, you may use the same set of plans in DOB NOW: Build that you submit in eFiling or in the borough office.
3. Should I include the cost of the work filed in DOB NOW: Build in the NB or Alt 1 application when submitting through eFiling or in a borough office?
No, you should not include the cost of the work filed in DOB NOW: Build as part of your eFiling or borough office application.
4. What happens if I forget to add a related job number to my DOB NOW: Build filing?
If you do not include the associated job number on the PW1 of your DOB NOW: Build filing, you will have to pay the record management fee again.
5. How can I connect my job filed in DOB NOW: Build to an NB or Alt 1 job filed in the Borough Offices?
Enter the associated job number(s) in Section 8 (Additional Information) of the PW1 in DOB NOW: Build to connect your recently filed job. For a job filed in the Borough Office or eFiling, note in the comment section on the PW1 (Section 24) that you are filing a job in DOB NOW: Build.
6. Who can submit a job filing in DOB NOW: Build?
Only a Registered Architect or Professional Engineer may submit a job filing in DOB NOW: Build.
7. I am submitting a temporary scaffold filing in DOB NOW: Build and the required documents listed are Multiple Dwelling Special District Feasibility of Government Funded Rehabilitation and Multiple Dwelling Special District Notice to Community Board. My job does not include demolition or alteration work in multiple dwelling buildings in a special district. How do I submit my job without these documents?
Submit a waiver for these documents by filling out an AI1: Additional Information form (if you need further instruction on how to do this, please click here). In section 3 (Additional Information), provide an explanation for why you are requesting a waiver. Go to the Documents tab for this filing in DOB NOW: Build and upload the completed AI1 form in the fields for the documents for which you are requesting a waiver.
User Permission – Frequently Asked Questions
User Permission: Owner Questions
1. As an Owner, what information can I enter and access in DOB NOW: Build?2. As an Owner, how do I sign the required documents and when should I do this?
3. As an Owner, how will I know what my job number is?
4. As an Owner, how do I add additional owners to the job filing?
1. As an Owner, what information can I enter and access in DOB NOW: Build?
Owners can enter all filing information and make payments on their jobs. They can also view all forms that are part of their job. Owners cannot add inspection items on the Technical Report forms.
2. As an Owner, how do I sign the required documents and when should I do this?
After you review the filing, you must complete the Owners section on the Statements and Signatures tab.
3. As an Owner, how will I know what my job number is?
If the PW1 will be completed by the Design Professional or Filing Representative, they can provide you with the job number. If you complete the PW1 on your own, you will be assigned a job number as soon as you save the PW1. You will see the job number on your dashboard in DOB NOW: Build.
4. As an Owner, how do I add additional owners to the job filing?
A primary Owner should be designated for the job filing. Currently, in DOB NOW: Build, a job filing may only have one owner associated.
User Permission: Design Professional Questions
1. As a Design Professional, what information can I enter and access in DOB NOW: Build?2. How will I see the Plan Examiner’s comments?
1. As a Design Professional, what information can I enter and access in DOB NOW: Build?
Design Professionals can enter, update and view all filing information that they are associated with, and submit completed filings. They can also make payments on jobs that they are associated with. Design Professionals can also overwrite any data entry in the application that was entered by a Licensed Professional except information in the Statements and Signatures tab.
2. How will I see the Plan Examiner’s comments?
Plan Examiners will enter comments on the drawings and upload the marked up plans. When Design Professionals log into the portal, they will be able to download the marked up plans.
User Permission: Licensed Contractor Questions
1. As a Licensed Contractor, what information can I enter and access in DOB NOW: Build?2. As a Licensed Contractor, will I be able to edit a PW1?
3. As a Licensed Contractor, will I be able to pull a permit if my insurance or license is expired?
1. As a Licensed Contractor, what information can I enter and access in DOB NOW: Build?
Licensed Contractors can enter and submit information for work permits (PW2) and After Hour Variance (AHV) permits. They can view all forms (PW1, Scope of Work, PW3, TR8, and TR1) that are part of the filing. They can also make payments on jobs that they are associated with.
2. As a Licensed Contractor, will I be able to edit a PW1?
No. The Licensed Contractor cannot enter data into the PW1, Scope of Work, PW3, TR8, or TR1.
3. As a Licensed Contractor, will I be able to pull a permit if my insurance or license is expired?
No, you will receive a notification that the insurance or license has expired and you will be unable to submit the PW2.
User Permission: Filing Representative Questions
1. As a Filing Representative, what information can I enter and access in DOB NOW: Build?1. As a Filing Representative, what information can I enter and access in DOB NOW: Build?
Filing Representatives can enter filing information and view all forms (PW1, Scope of Work, PW3, TR8, TR1, and PW2) that are part of the filing. They can make payments on jobs that they are associated with and pull permits. They cannot upload plans or submit filings.
Electronic Signature and Seal– Frequently Asked Questions
1. How do I sign and seal my filing in DOB NOW: Build?2. How do I provide my signature and seal electronically in DOB NOW: Build?
3. What are the safeguards against someone using my seal and signature in DOB NOW: Build?
4. Where do the Design Professional and Owner provide their authorized signature on the PW2 form?
1. How do I sign and seal my filing in DOB NOW: Build?
Design Professionals and Licensed Contractors must electronically sign in DOB NOW: Build. Electronic signatures are completed in the Statements and Signatures tab. In addition, Design Professional and Licensed Contractors must physically sign and seal the Statements and Signatures form and upload the completed document for the associated required item.
2. How do I provide my signature and seal electronically in DOB NOW: Build?
Design Professionals and Licensed Contractors must upload the completed Design Professional/Licensee Seal and Signature form (DPL-1 Form) with their signature and seal in the required documents section of DOB NOW: Build.
3. What are the safeguards against someone using my seal and signature in DOB NOW: Build?
Only the Design Professional or Licensed Contractor may upload the completed Design Professional/Licensee Seal and Signature form. This submitted form is then validated to the licensee registration information.
4. Where do the Design Professional and Owner provide their authorized electronic signature on the PW2 form?
The Statements and Signature tab in DOB NOW: Build is where the Design Professional and Owner provide their authorized electronic signature for all forms.
Form – Frequently Asked Questions
1. How do I request a letter of completion if there is no PW7 form?
2. In DOB NOW: Build, are the sections on the PW1 the same as on the paper form?
3. Do I have to fill out all of the sections in order?
4. Why can’t I go from the PW1 to another form?
5. How often should I save my work when I am completing the forms?
6. Why are some of the fields highlighted in red?
7. Why are some of the fields in the forms grayed out?
8. Will I need to do separate PW3s (cost affidavit) for jobs that are filed in eFiling or in a borough office and jobs that are filed in DOB NOW: Build?
9. How will the plan examiner for my application submitted through eFiling or a borough office know that I am also filing a job in DOB NOW: Build?
10. Is there functionality for an Application Programming Interface (API) for DOB NOW: Build which will allow Auto-Population from an External Database?
11. How do I submit a Construction Code or Zoning Resolution Determination?
12. When I submit a PAA, do I need to provide all the supporting documentation again, even if I have already submitted them?
1. How do I request a letter of completion if there is no PW7 form?
This process is initiated once the inspection and work type sign off approval in DOB NOW: Inspections is complete. Owners will receive an email listing any missing documents required to complete this process. Once the documents are uploaded, the Department will perform the review and approval of the job and send an email with a copy of the Letter of Completion. Letters of Completion for jobs filed in DOB NOW: Build cannot be issued in the Borough Offices.
2. In DOB NOW: Build, are the sections on the PW1 the same as on the paper form?
The numbering of the sections on the PW1 in DOB NOW: Build are the same as on the PW1 paper form. However, the following sections that were on the PW1 paper form have been removed in DOB NOW: Build:
| 5. Job/Project Types 7. Plans/Construction Documents Submitted 12. Zoning Characteristics 14. Fill 15. Construction Equipment |
16. Curb Cut Description 17. Tax Lot Characteristics 19. Open Spaces 20. Site Characteristics 21. Demolition Details 23. Sign |
3. Do I have to fill out all of the sections in order?
No, you do not have to complete all the sections in order. However, to create your job and save it, you must complete section 1 (location information), section 2 (applicant information), and section 11 (job description) on the PW1. Once those sections are saved, a job number will be created and you can return to your job to complete the rest of the forms.
4. Why can’t I go from the PW1 to another form?
You must complete and save section 1 (location information), section 2 (applicant information), and section 11 (job description) on the PW1 before you can start working on another section. Once you save those sections on the PW1, a job number will be created and you can return to your job to complete the rest of the forms.
5. How often should I save my work when I am completing the forms?
You should save your work often while you are completing the forms. Do not wait until you have completed the whole form to save it. If you experience an Internet connectivity issue while completing the form, you could lose any unsaved work.
6. Why are some of the fields highlighted in red?
Fields highlighted in red have been changed by another user. If you attempt to file without completing all the required fields, the system will highlight the missing required fields in red.
7. Why are some of the fields in the forms grayed out?
Your role as a Design Professional, Licensed Contractor, Owner, or Filing Representatives determines what information you can enter in the forms. If there are fields grayed out when you open the form it means you cannot enter that information in the form.
8. Will I need to do separate PW3s (cost affidavit) for jobs that are filed in eFiling or in a borough office and jobs that are filed in DOB NOW: Build?
You will need to complete a PW3 for work that is filed in eFiling or in a borough office and a separate PW3 for the work that is filed in DOB NOW: Build.
9. How will the plan examiner for my application submitted through eFiling or a borough office know that I am also filing a job as part of DOB NOW: Build?
Add a note in the comment section on the PW1 (Section 24) that you are filing a job in DOB NOW: Build.
10. Is there functionality for an Application Programming Interface (API) for DOB NOW: Build which will allow Auto-Population from an External Database?
There is currently no API functionality available in DOB NOW: Build.
11. How do I submit a Construction Code or Zoning Resolution Determination?
How do I submit a Construction Code or Zoning Resolution Determination?
- Download and complete the CCD1 or ZRD1 form and save it to your desktop.
- Go to www.nyc.gov/dobnowhelp and fill out the form, selecting Module Build and Question Category Construction Code Determination (CCD1) or Zoning Resolution Determination (ZRD1).
- Enter your DOB NOW: Build job filing number as the Reference Number.
- From the dropdown menu, select What is your role for this filing in DOB NOW?
- Upload the completed CCD1 or ZRD1 form in the Supporting Information Upload field by clicking Browse and selecting the file that you saved to your desktop.
- Enter your name, phone and email address and click Send.
12. When I submit a PAA, do I need to provide all the supporting documentation again, even if I have already submitted them?
Currently DOB NOW: Build requires the applicant to upload all supporting documents again when submitting a PAA. We understand that this is not a convenient process, and we are working on modifications to improve this requirement in future releases.
Scheduling Appointments – Frequently Asked Questions
1. Can I still schedule an appointment with a Plan Examiner through 311?
2. How can I change the Plan Examiner that I’m scheduled to meet with?
3. How do I modify or reschedule my appointment?
4. What happens if my Plan Examiner cancels the appointment?
5. Can I schedule more than one appointment for the same job?
6. How do I sumbmit a PER11 - Manual Appointment Request?
1. Can I still schedule an appointment with a Plan Examiner through 311?
For jobs that are filed through DOB NOW: Build, you will not be able to schedule an appointment with a Plan Examiner through 311. After the Plan Examiner performs the initial review of the job filing and raises objections, the Design Professional and Owner will receive an email notification. If the Plan Examiner has determined that an appointment is required, then the Design Professional can schedule an appointment online in DOB NOW: Build.
2. How can I change the Plan Examiner that I’m scheduled to meet with?
Once you have had your appointment with a Plan Examiner, you must meet with the same Plan Examiner if you need to have another appointment. You cannot meet with a different Plan Examiner.
3. How do I modify or reschedule my appointment?
If you need to modify or reschedule your appointment, you must notify DOB by cancelling your appointment in the system and creating a new meeting request.
4. What happens if my Plan Examiner cancels the appointment?
If DOB needs to reschedule the appointment, we will cancel the initial appointment and the Design Professional will be responsible for creating a new meeting request.
5. Can I schedule more than one appointment for the same job?
You can only schedule one appointment at a time for the same job.
6. How do I submit a PER11 – Manual Appointment Request?
- Go to www.nyc.gov/dobnowhelp and fill out the form, selecting Module Build and Question Category Manual Appointment Request.
- Enter your DOB NOW: Build job filing number as the Reference Number.
- From the dropdown menu, select What is your role for this filing in DOB NOW?
- In the Explain Question field, provide your reason for the meeting.
- Enter your name, phone and email address and click Send.
The DOB NOW team will review your request. If it is approved you will receive an email to confirm a meeting time and once confirmed, an Outlook and GoToMeeting invitation will be sent and shared with you and the chief plan examiner or assistant chief plan examiner. If rejected, you will receive an email notifying you of any additional information needed to approve the request.
Plan Examiner Meeting – Frequently Asked Questions
1. Will meetings with Plan Examiners still be in person at DOB Borough Offices?
2. Will the plan examiner reviewing my DOB Now: Build also be reviewing my applications for other work types submitted in the borough ot through eFiling?
3. Do I need any special software to access this online meeting?
4. How will the Plan Examiner know that I have responded to any objections?
5. Who can schedule and attend meetings with a Plan Examiner?
1. Will meetings with Plan Examiners still be in person at DOB Borough Offices?
For jobs filed in DOB NOW: Build, meetings with Plan Examiners will no longer be held in person at DOB Borough Offices. Meetings will be held online using GoToMeeting. GoToMeeting is an online meeting, desktop sharing, and video conferencing software that allows users to meet and review documents virtually. In order to use GoToMeeting, you will need a phone, an internet enabled computer (PC) with a webcam and either Google Chrome or Internet Explorer 9 and above browser.
2. Will the plan examiner reviewing my DOB NOW: Build job also be reviewing my applications for other work types submitted in the borough or through eFiling?
No, the plan examiner reviewing your DOB NOW: Build job will not also be reviewing your other work types submitted in the borough or through eFiling.
3. Do I need any special software to access this online meeting?
Participants will need a webcam set up on their internet enabled computer. If you don’t already have the GoToMeeting software, it will download automatically after clicking the GoToMeeting invitation link. Plan to join the meeting a few minutes early to make sure you have everything you need.
4. How will the Plan Examiner know that I have responded to any objections?
When you respond to an objection, you will need to resubmit the filing and it will be re-assigned to the plan examiner to review.
5. Who can schedule and attend meetings with a Plan Examiner?
Design Professionals, Licensees, Filing Representatives, and Owners associated with a filing can schedule appointments for that filing. The Design Professional is a required attendee for the appointment. The Filing representative or the owner are optional attendees. Contractors cannot attend meetings.
Browser, Software, and Security – Frequently Asked Questions
1. What Internet browsers can I use to access DOB NOW: Build?2. Do I need any special software to access DOB NOW: Build?
1. What Internet browsers can I use to access DOB NOW: Build?
DOB NOW: Build can be accessed with either Google Chrome or Internet Explorer 9 and above.
2. Do I need any special software to access DOB NOW: Build?
No, you do not need any special software to access DOB NOW: Build. You will need access to an internet enabled computer (PC) with Google Chrome or Internet Explorer 9 or above browser.
Payment – Frequently Asked Questions
1. How do I pay online through DOB NOW: Build?
2. What payment methods can I use to make my payment?
3. What is an eCheck and how do I use it?
4. Can I still make payments in person at a borough office?
5. Who can make a payment in DOB NOW: Build?
6. Can I submit a job filing before paying?
7. How do I estimate the fees for my application?
8. How does DOB NOW calculate my fees?
9. Why is the fee for my antenna filing an ALT2?
10. Can I make a partial payment?
11. I am attempting to make a payment, but the system has been displaying a message saying please wait. It’s been a few minutes now and the message is still displaying. What should I do?
12. I filed a job in person and paid the record management fee. Do I have to pay another record management fee for my job filed in DOB NOW: Build?
13. I am making a credit card payment and I clicked on the back button on the Payment Method screen. The system took me to eCheck payment details on the Enter Payment Details page instead of the credit card details. What should I do?
14. On the Enter Payment Details page, I received the error message, “Invalid input: Billing – ADDRESS. Payment not processed. Please try again later.” What did I enter wrong?
15. My payment has timed out, and I clicked on the link to return to the payment page. However, it took me to the CityPay site. How do I get back to the payment screen?
16. . When I selected “DOB NOW: Build Payments (Department of Buildings)” from the CityPay website it took me to the DOB NOW: Build information webpage on the DOB website. How do I continue with the payment?
17. I tried to make a payment but the system displays “There was an error processing your payment. Please try again later.”
1. How do I pay online through DOB NOW: Build?
When you are ready to pay, you will be directed to the City’s online payment portal by clicking the Pay Now button.
2. What payment methods can I use to make my payment?
An eCheck, Visa, MasterCard, or American Express credit and debit cards may be used to pay on the site. If you pay with a credit or debit card, a 2.49% fee will be added to your total payment amount. There is no fee if you use an eCheck.
3. What is an eCheck and how do I use it?
An eCheck is an electronic payment using your checking account. Just like with a paper check, the funds will be withdrawn from your checking account. If you choose to pay with an eCheck, you will be asked to enter your check routing and account number. Your routing number is the 9 digit number on the bottom of your check. Your account number is your checking account number, which is usually 10-12 digits.
4. Can I still make payments in person at a borough office?
No. When you file a job in DOB NOW: Build, you will make all payments online.
5. Who can make a payment in DOB NOW: Build?
Anyone who is associated with a job can make a payment on that job. Owners, Design Professionals, Licensed Professionals, and Filing Representatives can make payments in DOB NOW: Build.
6. Can I submit a job filing before paying?
You will not be able to submit a filing until you have paid.
7. How do I estimate the fees for my application?
After completing the relevant scope information, you can estimate the fees for your application. If you make a correction to your previously submitted application that changes your scope information, you can estimate the fee differential that you will need to pay.
8. How does DOB NOW calculate my fees?
DOB NOW calculates fees according to the NYC Construction Codes as amended by Local Law 56 of 2016. Please see Table 28-112.2 for further information.
9. Why is the fee for my antenna filing an ALT2?
As part of the Department of Buildings’ efforts to standardize fees, antennas are included in the ALT2 fee structure and are categorized as a permanent structure work type. As we release more work types in DOB NOW including general construction, antennas can be filed along with other work types.
10. Can I make a partial payment?
Partial payments are not allowed. You must pay the full amount to submit your filing.
11. I am attempting to make a payment, but the system has been displaying a message saying please wait. It’s been a few minutes now and the message is still displaying. What should I do?
Your pop-up blocker is preventing the payment from processing. Disable your pop-up blocker to process the payment.
12. I filed a job in person and paid the record management fee. Do I have to pay another record management fee for my job filed in DOB NOW: Build?
No, but you must list the related job number (s) in Section 8 (Additional Information) of the PW1 that you file in DOB NOW: Build.
13. I am making a credit card payment and I clicked on the back button on the Payment Method screen. The system took me to eCheck payment details on the Enter Payment Details page instead of the credit card details. What should I do?
Re-click on the credit card tab on the Enter Payment Details page to continue with a credit card payment.
14. On the Enter Payment Details page, I received the error message, “Invalid input: Billing – ADDRESS. Payment not processed. Please try again later.” What did I enter wrong?
You cannot enter special characters like # in any of the fields. Remove the special character(s) and continue to the next screen.
15. My payment has timed out, and I clicked on the link to return to the payment page. However, it took me to the CityPay site. How do I get back to the payment screen?
Go to the filing in DOB NOW and click on the Pay Now button again to continue with making a payment.
16. When I selected “DOB NOW: Build Payments (Department of Buildings)” from the CityPay website it took me to the DOB NOW: Build information webpage on the DOB website. How do I continue with the payment?
Go to the filing in DOB NOW and click on the Pay Now button again to continue with making a payment.
17. I tried to make a payment but the system displays “There was an error processing your payment. Please try again later.”?
The system was unable to process the payment. There may be a connectivity issue between CityPay and the bank. Wait a moment and then go through the process again to proceed with payment.
General – Frequently Asked Questions
1. Will my active BIS job appear in DOB NOW: Build?
2. Can I get a Certificate of Occupancy if my job in DOB NOW: Build is approved but I don't have a letter of completion for a job that was filed in BIS?
3. How do I withdraw my DOB NOW: Build job?
4. Is there a way to supersede the design applicant in DOB NOW: Build?
5. Where may I access the approved plan set in DOB NOW: Build?
6. The job number is not on my plans in DOB NOW: Build. How do I add it?
7. Why is the permit expiration date less than one year on my DOB NOW: Build filing?
8. If I have an open outstanding action in DOB NOW: Build will I be able to schedule an inspection in DOB NOW: Inspections?
9. I am currently receiving email notifications on my filing from DOB NOW: Build, can I add additional recipients to the email notification distribution?
10. Will email notifications on my filing from DOB NOW: Build include the address associated to the filing?
11. Will a Stop Work Order display in DOB NOW: Build?
12. I need to file a PW2 for a DOB NOW: Build job and there is a Stop Work Order Violation at the address, how do I submit a L2 request?
13. How do I submit a deferral of documents?
14. How do I submit an AI1 (Additional Information) form in DOB NOW: Build?
15. How do I submit a waiver of documents?
16. I received an email notification that my filing is incomplete. How do I find this information in DOB NOW: Build?
17. How do I print a work permit?
18. I am trying to submit a filing but I get an error message that the BIN is obsolete.
1. Will my active BIS job appear in DOB NOW: Build?
No. Only jobs submitted in DOB NOW: Build will appear in DOB NOW: Build.
2. Can I get a Certificate of Occupancy if my job in DOB NOW: Build is approved but I don’t have a letter of completion for a job that was filed in BIS?
No, both DOB NOW: Build and BIS will be referenced to confirm that all jobs are signed off in order to issue a Certificate of Occupancy.
3. How do I withdraw my DOB NOW: Build?
Currently there is no withdrawal or superseding functionality in DOB NOW: Build. To withdraw an applicant, contractor, work type, permit or an entire application:
- Download and complete a withdrawal request template letter and save it to your desktop. (The design professional can self-withdraw without the owner’s signature.)
- Go to www.nyc.gov/dobnowhelp and fill out the form, selecting Module Build and Question Category Request Withdrawal.
- Select one of the below as the Question Subcategory:
- Withdrawal of an Applicant of Record
- Withdrawal of Contractor
- Withdrawal of Progress Inspector
- Withdrawal of Special Inspector
- Withdrawal of a Job
- Withdrawal of a Filing
- Withdrawal of a Work type
- Enter your DOB NOW: Build job filing number as the Reference Number.
- Upload the completed withdrawal letter in the Supporting Information Upload section by clicking Browse and selecting the letter that you saved to your desktop.
- Enter your name, phone and email address, and click Send.
4. Is there a way to supersede the design applicant in DOB NOW: Build?
Currently there is no withdrawal or superseding functionality in DOB NOW: Build. If you need to supersede the applicant or contractor on your job:
- Download and complete a superseding request letter and save it to your desktop.
- Go to www.nyc.gov/dobnowhelp and fill out the form, selecting Module Build and Question Category Request Supersede.
- Select one of the below as the Question Subcategory:
- Supersede of an Applicant of Record
- Supersede of Contractor
- Supersede of Progress Inspector
- Supersede of Special Inspector
- Enter your DOB NOW: Build job filing number as the Reference Number.
- Upload the completed supersede letter in the Supporting Information Upload section by clicking Browse and selecting the letter that you saved to your desktop.
- Enter your name, phone and email address, and click Send.
5. Where may I access the approved plan set in DOB NOW: Build?
The approved plan set will be located in the Documents tab, under the “Plans” document name. The approved plan set will have an electronic approval stamp at the bottom right hand corner of the plan set.
6. The job number is not on my plans in DOB NOW: Build. How do I add it?
The approved plan set will be located in the Documents tab, under the “Plans” document name. The approved plan set will have an electronic approval stamp at the bottom right hand corner of the plan set.
7. Why is the permit expiration date less than one year on my DOB NOW: Build filing?
Current code and rule provisions are applicable in DOB NOW. Please see Rule 101-08 that explains that all insurance requirements must be maintained for the duration of the permit. Your permit will expire based on the date of the earliest expiring insurance.
8. If I have an open outstanding action in DOB NOW: Build will I be able to schedule an inspection in DOB NOW: Inspections?
No, you will not be able to schedule an inspection until all of your outstanding actions (an open PAA, a withdrawal or a supersede) are approved in DOB NOW: Build.
9. I am currently receiving email notifications on my filing from DOB NOW: Build, can I add additional recipients to the email notification distribution?
No. Currently, only email addresses associated with the filing receive DOB NOW: Build email notifications.
10. Will email notifications on my filing from DOB NOW: Build include the address associated to the filing?
Yes. The email notifications will include the DOB NOW: Build job filing number and the address associated to the filing.
11. Will a Stop Work Order display in DOB NOW: Build?
Yes. A Stop Work Order banner will display across the top of the page in DOB NOW: Build. In addition, if you attempt to submit a PW2 on property where a Stop Work Order violation exists, you will receive a notification alerting you that you cannot proceed with submitting until the violation has been paid, overridden, or waived.
12. I need to file a PW2 for a DOB NOW: Build job and there is a Stop Work Order Violation at the address, how do I submit a L2 request?
- Download and complete the L2 form and save it to your desktop.
- Go to www.nyc.gov/dobnowhelp and fill out the form, selecting Module Build and Question Category Request Override, Request Reduction, Waiver of Civil Penalties for Work Without a Permit or Waiver of Stop Work Order Violations.
- Enter your DOB NOW: Build job filing number as the Reference Number.
- From the dropdown menu, select What is your role for this filing in DOB NOW?
- Upload the completed L2 form and any required supporting documents in the Supporting Information Upload field by clicking Browse and selecting the file(s) that you saved to your desktop.
- In the Explain Question field, provide a description of your request.
- Enter your name, phone and email address and click Send.
13. How do I submit a deferral of documents?
- Go to www.nyc.gov/dobnowhelp and fill out the form, selecting Module Build and Question Category Request Document Deferral.
- Enter your DOB NOW: Build job filing number as the Reference Number.
- In the Supporting Document field, select the document you are uploading to explain your request.
- From the dropdown menu, select “What is your role for this filing in DOB NOW?”
- Upload your document in the Supporting Information Upload field by clicking Browse and selecting the letter that you saved to your desktop.
- Enter your name, phone and email address and click Send.
14. How do I submit an AI1 (Additional Information) form in DOB NOW: Build?
- Download and complete the Al1 form and save it to your desktop.
- Go to www.nyc.gov/dobnowhelp and fill out the form, selecting Module Build and Question Category Additional Information.
- Enter your DOB NOW: Build job filing number as the Reference Number.
- From the dropdown menu, select What is your role for this filing in DOB NOW?
- Upload the completed Al1 form in the Supporting Information Upload field by clicking Browse and selecting the file that you saved to your desktop.
- Enter your name, phone and email address and click Send.
15. How do I submit a waiver of documents?
- Fill out an AI1: Additional Information form for the document you are requesting to waiver.
- In section 3 (Additional Information) of the AI1 form, provide an explanation for why you are requesting to waiver this document.
- Go to the Documents tab for this filing in DOB NOW: Build and upload the completed AI1 form in the field for the document for which you are requesting a waiver.
16. I received an email notification that my filing is incomplete. How do I find this information in DOB NOW: Build?
From the main screen of the filing, click on the Trace History tab that is located between the filing status bar and the chevrons that read Plans/Work (PW1), Documents, Work Permit (PW2) etc near the top of the screen.
17. How do I print a work permit?
Only people associated with a filing can print a permit by logging into DOB NOW: Build and from the My Work Permits tab, locate the work permit. From the Filing Action field, select Print Work Permit. On the confirm screen, click Yes. The permit can then be printed using your browser’s print option. If you are not associated with the filing, you can view the permit status in the public portal but you cannot print the permit.
18. I am trying to submit a filing but I get an error message that the BIN is obsolete.
A temporary BIN is required to do work at that address. To request a BIN, contact the topographical bureau at the appropriate Borough President’s office and request confirmation of the address. As part of that process, have the Borough President stamp and sign a PD-1 Plot Diagram form for the work that you plan to do. If you are splitting or merging existing lot numbers, you will need to request a lot merger or apportionment from the Department of Finance. Then submit your forms to the BIS Unit at the Department of Buildings by email at bisunitfax@buildings.nyc.gov along with a brief explanation of the work that you are planning to do. Include your preferred contact information. It will take approximately two weeks to process your application.
Electrical Filings – Frequently Asked Questions
1. Many of the fields are grayed out. Why can’t I enter the information?
2. I have submitted my filing and printed my permit, however my status still says permit issued, not complete?
3. How do I renew my Electrical Permit?
4. I am seeing a message that says “THERE IS A WORK WITHOUT A PERMIT VIOLATION ON THIS BIN” but that violation has nothing to do with my electrical filing
5. I have a job that needs to be approved by the Electrical Advisory Board, what has changed?
6. How do I add new floors or new categories of work to my electrical application?
7. How do I withdraw an electrical permit once it’s been issued?
8. The inspector failed my electrical filing and I need to update the Scope of Work. How do I do this?
1. Many of the fields are grayed out. Why can’t I enter the information?
The fields with a red asterisk are required. If the field is grayed out, it will auto-populate after you Save the filing.
2. I have submitted my filing and printed my permit, however my status still says permit issued, not complete?
Your filing status will move to complete after your job has passed inspection.
3. How do I renew my Electrical Permit?
Electrical permits renew automatically. If a permit expired due to lapsed insurance, update your insurance with our Licensing Unit by emailing a scanned PDF of your insurance certificate to electricianinsurance@buildings.nyc.gov. Every night the DOB NOW system checks the job end date and the insurance expiration dates. If the job is still ongoing and the insurance has not expired, the status of the permit will remain Permit Issued.
4. . I am seeing a message that says “THERE IS A WORK WITHOUT A PERMIT VIOLATION ON THIS BIN” but that violation has nothing to do with my electrical filing.
Submit a request through DOB NOW Online Help. In Question Category select “Assistance with Completing a Filing” and provide the full job number and the details regarding this request.
5. I have a job that needs to be approved by the Electrical Advisory Board, what has changed?
Electrical drawings are still submitted to the Electrical Advisory Board. Once a filing has been approved by the Board, submit an Electrical Permit Application via DOB NOW and enter the EAB approval number in the Job Description field.
6. How do I add new floors or new categories of work to my electrical application?
Submit a Subsequent filing to make changes to the Scope of Work that includes working on new floors, changing your category of work, etc.
7. How do I withdraw an electrical permit once it’s been issued?
You first need to log into DOB NOW: Inspections and request a withdrawal inspection. Once the inspection is in pass-final status, the job will be withdrawn in DOB NOW: Build.
8. The inspector failed my electrical filing and I need to update the Scope of Work. How do I do this?
If you are working on the same floor, increasing/decreasing materials, etc. you can file a PAA on the job in DOB NOW: Build.
Elevator Filings – Frequently Asked Questions
1. I am trying to submit a filing and but I get an error message that “an application is in progress” for this device.
2. I need to indicate the distance of my elevator travel in feet and inches but the inches field is not listed.
3. What do I enter for Total Construction Floor Area?
4. My filing requires a single family use declaration. What is this?
5. What option should I use for the elevator work sub-type if none of them apply?
6. I am filing for an elevator removal or dismantle. Why am I being required to submit a drawing?
1. I am trying to submit a filing and but I get an error message that “an application is in progress” for this device.
Please submit an inquiry with your device number to DOB NOW Support.
2. I need to indicate the distance of my elevator travel in feet and inches but the inches field is not listed on the filing. How can I provide the total distance of travel for my elevator filing in feet and inches?
We are working to add a field for inches in DOB NOW. In the interim, please enter the number of feet in the Total Travel (ft.) field and enter the total travel distance in feet and inches in the Scope of Work field.
3. What do I enter for Total Construction Floor Area?
Please enter the total square footage of the elevator shafts and the number of stories in the building.
4. .My filing requires a single family use declaration. What is this?
A private residence elevator by code can be installed either in a private residence building or in other buildings where it would serve a private residence only and not be accessible to the general public or to other occupants of the building. Upload a notarized letter from the owner that this elevator will serve a private residence and will not be accessible to other occupants of the building.
5. What option should I use for the elevator work sub-type if none of them apply?
Please submit an inquiry with your device number to DOB NOW Support.
6. I am filing for an elevator removal or dismantle. Why am I being required to submit a drawing?
Currently, elevator removal and dismantle filings can be filed via an ELV1 paper form. However, if you have a professional engineer or registered architect available, you can submit in DOB NOW and upload an AI1 form in place of the drawing.