New York City is among the first cities in the country to receive and review digital plans for proposed construction projects. The HUB launched in 2011 to integrate the success of the Get It Done Together pilot into the daily operations of the Department.
The HUB, comprised of three components (the Development HUB, HUB Self-Service, HUB Full-Service) is a state-of-the-art review center equipped with large television screens, smart boards, and webcams, opened in Lower Manhattan to accelerate the approval process for construction projects throughout the City. Design professionals electronically submit applications and construction plans to the Department. Plan examiners and applicants review plans virtually using online meeting software.
The benefits of the program include:
Faster Approvals – Enhance customer service for qualified design professionals by expediting the end-to-end approval process for professionally certified minor construction work.
Fewer Office Visits – Automated acceptance of jobs through this program will eliminate the need for borough visits prior to approval.
Reduce Paper Submissions – All documents submitted to the Department through this program will be electronic, eliminating any paper submissions for these jobs prior to approval.
To participate in the program you must first enroll with DOB and obtain an online account. To enroll, you must have an active email account.
In order to work with the NYC Development Hub you must meet the following qualifications:
You must be a registered eFiling user. Visit the eFiling page on the Department’s website to become an eFiling user.
Your computer must have the following:
An internet connection (cable modem, DSL, etc.)
One of the following operating systems: Windows XP, Windows 7, Vista, OS X v10.5 or newer
A dual-core processor or better. 4 GB of RAM is recommended
One of the following internet browsers: Internet Explorer 7.0, Mozilla Firefox 3.0 or newer Note: The eFiling system does not function with the Safari web browser. Please download Firefox for OSX in order to use eFiling.
Adobe Acrobat Professional 9 or newer
We also recommend that you have:
A large monitor with 1080p or better resolution
A web camera for video conferencing (a high definition camera is also recommended)
Contact Information and Troubleshooting
For issues related to registering with DOB or with uploading required documents, contact the DOB Customer Service Call Center (212) 393-2550.
For additional information or to ask questions regarding HUB Self-Service please contact HubSelfService@Buildings.nyc.gov.