311 is available in more than 175 languages to help New Yorkers report damage to their property from last week’s storm and accessing the city’s Damage Assessment Tool for tracking Idas impact. Call 311 (VRS: 212-639-9675 or TTY: 212-504-4115). 24 hrs a day, 7 days a week.
Small Business Services
If your business is facing a real-time emergency, you may contact SBS by calling 311 or (212) 618-8810. SBS can:
Provide you with the latest emergency information on street closures, utilities disruptions, security and demolitions.
Assist with retrieval of valuable items and documents from your business location (if safe to do so).
Coordinate with the NYC Police Department and other emergency responders to make sure your business location is secure and prevent losses.
To connect with the SBS Emergency Response Unit & Intergovernmental Services, please e-mail ERU@sbs.nyc.gov
Department of Buildings
Check your property for any structural stability issues or unsafe conditions due to flooding, and contact the Department of Buildings by calling 311 if there are concerns. For building-related emergencies call 911.
GetFoodNYC: Free Food Locations
Get a map of food resources across the city: Free food pantries, Grocery stores and farmer's markets locations,
Grab & go meals at NYC Schools, available for all children or adults in need.
Department of Environmental Protection
File a report with ponding/flooding report with DEP https://on.nyc.gov/2WFjW2J
Water Damage or Loss Claim Form for damages from Hurrican Ida.
File a damage reimbursement claim here: https://comptroller.nyc.gov/.../2016/07/water-damages.pdf
Financial Assistance & Resources for Homeowners & RentersNYC
Department of Housing Preservation & Development
The NYC Department of Housing Preservation & Development has put together a list of resources for homeowners affected by this storm. View the PDF
New Yorkers can file a water damage or loss claim form for damages from Hurricane Ida.
Get the form in PDF
If you rent your home, renter's insurance will insure the items inside your apartment. If you are a homeowner, make sure your home is properly insured. Note: Protection against property loss due to flooding is typically not covered under renters and homeowner's insurance policies. For more information, visit www.floodsmart.gov or call 1-888-379-9531.
If you have a flood insurance policy (either as a homeowner or renter) and experienced flood damage from Ida, you should submit your loss to your insurance agent as soon as possible and begin documenting the damage. You'll need to provide proof of loss to your insurance company within 60 days of the flood. For more details on the claims process, follow these steps from the Federal Emergency Management Agency (FEMA).
Anyone in New York City is eligible for flood insurance.
Flood insurance covers losses directly caused by flooding. In simple terms, a flood is an excess of water on land that is normally dry, affecting two or more acres of land or two or more properties.
Homeowners insurance does not cover flood damage.
If you do not have flood insurance, consider buying it to be protected from the next flood.