Online Third-Party Food Delivery Services

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Online Third-Party Food Delivery Services Industry

Third-party food delivery apps are required to have a Department of Consumer and Worker Protection (DCWP) license to operate in New York City. This law was the first part of a suite of new legislation regulating online third-party food delivery apps and enforcing brand new labor standards for delivery workers. Delivery workers who deliver restaurant food for any app—not just licensed apps—have new rights that start on January 24, 2022; April 22, 2022; and January 1, 2023.

IMPORTANT: DCWP is currently conducting a NYC Delivery Worker Survey to help inform the delivery worker minimum pay rate that will go into effect in January 2023. The survey link will be sent directly to delivery workers via email or text message during June/July 2022. Emails will be sent from an '@dcwp.nyc.gov' address and text message will be sent from multiple area codes, including 334, 516, 631, 646, 747, 914, and 917 with a URL starting with 'https://delivery-workers.info/', but we would NEVER ask for payment.  

Notice of Workers' Rights (in PDF)

Download the NYC Food Delivery Workers’ Rights Notice in:
English | Español (Spanish) | العربية (Arabic) | 中文 - 简化字 (Chinese - Simplified) | 中文 - 繁體字 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

Delivery Workers: Your Rights Delivered

From fair pay to safer routes, learn more about food delivery workers' rights.

Delivery Apps

New City laws require many food delivery apps to have a license and establish requirements that apps must follow concerning consumers, delivery workers, and restaurants.

Read the Third-Party Food Delivery Service License Application Checklist and apply online now!

Read new requirements concerning consumers, delivery workers, and restaurants.

Restaurants

Does your restaurant use an app to take customer orders for delivery or pickup? Know your rights and responsibilities.

Consumers

Starting January 24, 2022, consumers who use food delivery apps have new rights:

  • Apps must tell you that they collect your data and may share it with restaurants unless you opt out.
  • Apps must allow you to opt out of having your data shared with a restaurant.
  • Apps must tell you how much delivery workers get paid from a tip, in what form, and when.

If you do not opt out from apps sharing your data with restaurants, you have rights.

  • Restaurants must let you withdraw consent and delete your data on request.
  • Restaurants cannot sell, rent, or disclose your data without your consent.

Beginning January 24, 2022, you can file a complaint about unlicensed apps; apps that do not provide required disclosures; and restaurants that misuse your data.

Email your complaint to consumers@dca.nyc.gov. Please be as specific as possible about the problem.



Please continue to monitor this page (nyc.gov/DeliveryApps) for additional information about these regulations.