Food delivery workers work tirelessly every day to support New York City’s restaurants and residents. They deserve improved working conditions and better protections, which is why the City recently passed a suite of new legislation regulating the online third-party food delivery service ("delivery apps") industry in NYC. These groundbreaking laws will require the delivery apps to allow food delivery workers to set distance and route limitations, pay them at least once a week, provide them with a free insulated delivery bag after six (6) deliveries, and set minimum pay. The law goes into effect in parts starting in 2022.
Do you do restaurant deliveries for an app? You have new rights.
New City laws require many food delivery apps to have a license and establish requirements that apps must follow concerning consumers, delivery workers, and restaurants.
Starting January 24, 2022, every third-party food delivery service will need a license from the Department of Consumer and Worker Protection (DCWP) to operate in NYC. Read the Third-Party Food Delivery Service License Application Checklist and apply online now!
Does your restaurant use an online business (app) to take and deliver customer orders? Know your rights and responsibilities.
Starting January 24, 2022, consumers who use food delivery apps have new rights:
If you do not opt out from apps sharing your data with restaurants, you have rights.
Beginning January 24, 2022, you can file a complaint about unlicensed apps; apps that do not provide required disclosures; and restaurants that misuse your data.
Email your complaint to firstname.lastname@example.org. Please be as specific as possible about the problem.
Please continue to monitor this page (nyc.gov/DeliveryApps) for additional information about these regulations.