FAQs by Consumers

FAQs by Consumers

How can I file a complaint against a business?
Review the Referral List (in PDF) to see if DCA is the correct agency to file a complaint. If we are, you can file your complaint online, by mail, or by fax. Learn more.

How do I find out if a business or individual is licensed by DCA?
Use Search for a DCA Licensee online service.
Note: You will be redirected to a new page. Please scroll to the blue Consumers box. You do NOT need to register an account with the City of New York to use Search for a DCA Licensee.

How can I get consumer tips?
Our consumer tips are available on the Get Tips page. You can also sign up for our e-newsletter for consumer updates.

I need help managing my money.
We offer free financial counseling at nearly 30 Financial Empowerment Centers across the five boroughs. Find a Center near you or call 311 to schedule your appointment today.

I have a question about the Paid Sick Leave law.
We offer information on the Paid Sick Leave law for employees and employers, visit our Paid Sick Leave law page for more information.

I have a question about Living Wage.
Effective September 30, 2014, the City's living wage will increase to $13.13 per hour and cover thousands of workers at retailers and fast-food chains at City-backed projects. DCA will enforce the Living Wage. Visit our Living Wage law page for more information.

I have a question about the pre-tax transit benefits.
On October 20, 2014, Mayor Bill de Blasio enacted Intro-295-A, which requires New York City companies with 20 or more full-time employees to offer pre-tax transit benefits. The law takes effect in January 2016 and DCA will enforce it. To allow businesses adequate time to adjust to the new law, employers will not be subject to penalties that take place before July 1, 2016. Visit our Pre-Tax Transit Benefits law page for more information.

What is the EITC? Am I eligible?
EITC is the Earned Income Tax Credit. It is a refundable tax credit worth thousands of dollars for many working tax filers. Since 2002, we've coordinated the City's tax credit campaign to alert eligible New Yorkers to claim the credit. Eligibility changes every year, so check our EITC page to see if you're eligible and learn how you can file your taxes for free.