Resources for Businesses

By supporting businesses through equitable enforcement and access to resources and by helping to resolve complaints, DCA protects the marketplace from predatory practices and strives to create a culture of compliance.

*Important Updates Due to COVID-19*

To help customers follow the City’s guidance to stay home as much as possible and practice social (physical) distancing to stop the spread of coronavirus (COVID-19), DCWP will NOT accept in-person visits but advises customers to use our online services available OR email the relevant Division for assistance. Learn more.

DCA is extending certain license expiration dates and renewal application deadlines. Read Does Your Consumer Affairs License Expire February through June 2020?: Important Update flyer in:
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Important Information for Employers and Employees: Update about Workplace Laws as NYC Seeks to Stop the Spread of the New Coronavirus (COVID-19). Created by the NYC Department of Consumer and Worker Protection (DCWP), this publication includes a summary of City labor laws for employers and employees as you deal with the impact of COVID-19 on your workplace. Download the publication in:
English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

Price Gouging is ILLEGAL for ANY Item or Service Needed to Limit the Spread of COVID-19. Your business cannot excessively increase the price you charge customers for any personal or household good or any service that is needed to prevent or limit the spread of or treat the new coronavirus (COVID-19). Learn more.

Inspection Checklists

To help you avoid violations and see what our inspectors look for during inspections, read our inspection checklists.

Forms, Signs, and Templates

To ensure our records are up to date with your information and you have the right tools to use for your business, download forms, signs, and templates.

Pay Fines and Fees

Received a violation? Need to pay fees for an inspection? Pay fines and fees.

Cure DCA Violations

Have a curable violation? Learn how to cure DCA violation.

Scale Inspections

DCA tests the accuracy of all weighing and measuring devices (i.e., scales) used by retail and service establishments such as supermarkets, bodegas, jewelry stores, and laundries. We also test airport scales. Learn more about scale inspections.

Hearings

The Office of Administrative Trials and Hearings (OATH) hears Summons/Notice of Hearing (also called a violation) issued by DCA. Learn more about hearings.

Settle Violations

In most cases, you can settle a case without a hearing by meeting with a DCA Settlement Officer or accepting the conditions of an Offer of Settlement letter. Learn more about how to settle violations.

Resolve Complaints

If a consumer files a complaint against you, our mediators will listen to both sides to help resolve complaints and avoid the complaint being sent to a hearing. Learn more about how to resolve complaints.

Tips for Businesses

DCA offers important tips for businesses, including 10 Things Every Business Should Know, identity theft prevention tips, information about the Air Conditioning Law, and more. Learn more about tips for businesses.

Workplace Laws

Learn about your responsibilities on workplace laws enforced by DCA.

Additional Resources

If you have a question about laws that DCA enforces, you can speak with DCA’s Business Compliance Counsel.


Visit nyc.gov/business to learn more about common business regulations and to access resources to assist your business.