File Complaint

*Important Updates Due to COVID-19*

To help customers follow the City’s guidance to stay home as much as possible and practice social (physical) distancing to stop the spread of coronavirus (COVID-19), DCWP will NOT accept in-person visits but advises customers to use our online services available OR email the relevant Division for assistance. Learn more.

Get DCWP Alerts and Information During COVID-19 Crisis, including price gouging complaints and resources to manage money.

Consumer Complaints

Having a problem with a business? Consumer Affairs Has Your Back. DCA enforces the City's Consumer Protection Law and uses mediation to help you resolve complaints against a business. 


Please review our Referral List to make sure that DCA is the right agency to handle your complaint.

Do you have a complaint against T-Mobile, MetroPCS NY, or any of its authorized dealers? Get information on filing a complaint.

Do you have a workplace complaint? Learn about your worker rights and file a complaint .


Ways to File a Consumer Complaint

Online:


Mail/Fax:

1. Download and complete our complaint form (in PDF):

2. Submit TWO copies of the completed form and related documents (e.g., store receipts, warranties, contracts, etc.). Do not send originals.

Mailing Address:
NYC Department of Consumer Affairs
Consumer Services Division
42 Broadway, 9th Floor
New York, NY 10004

Fax:
(212) 487-4482

What Happens to Your Complaint?

Our information sheet gives an overview of what happens when you file a complaint with DCA. Download the information sheet (in PDF):

 

U-Visa Information