File Complaint

*Important Updates Due to COVID-19*

To help customers follow the City’s guidance to stay home as much as possible and practice social (physical) distancing to stop the spread of coronavirus (COVID-19), DCWP will NOT accept in-person visits but advises customers to use our online services available OR email the relevant Division for assistance. Learn more.

Price Gouging is ILLEGAL for ANY Item or Service Needed to Limit the Spread of COVID-19. Learn about DCWP's emergency Rule to protect consumers from price gouging.

Consumer Complaints

Having a problem with a business? Consumer Affairs Has Your Back. DCA enforces the City's Consumer Protection Law and uses mediation to help you resolve complaints against a business. 


Please review our Referral List to make sure that DCA is the right agency to handle your complaint.

Do you have a complaint against T-Mobile, MetroPCS NY, or any of its authorized dealers? Get information on filing a complaint.

Do you have a workplace complaint? Learn about your worker rights and file a complaint .


Ways to File a Consumer Complaint

Online:


Mail/Fax:

1. Download and complete our complaint form (in PDF):

2. Submit TWO copies of the completed form and related documents (e.g., store receipts, warranties, contracts, etc.). Do not send originals.

Mailing Address:
NYC Department of Consumer Affairs
Consumer Services Division
42 Broadway, 9th Floor
New York, NY 10004

Fax:
(212) 487-4482

What Happens to Your Complaint?

Our information sheet gives an overview of what happens when you file a complaint with DCA. Download the information sheet (in PDF):

 

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