File Complaint

*Important Updates*

Mayor Adams signed Emergency Exectuive Order 98 to declare a state of emergency related to the shortage of supply in infant formula. During a state of emergency in NYC, it is illegal for businesses to charge excessive prices for goods or services that are essential to health, safety or welfare. If you think a store, including an online business, significantly increased the price of infant formula, file complaint online or call 311 and say "Overcharge."

Due to the COVID-19 pandemic, DCWP will NOT accept in-person visits for complaints but advises customers to use our online services available OR email the relevant Division for assistance. Learn more.

Get DCWP Alerts and Information During COVID-19 Crisis, including price gouging complaints and resources to manage money.

Consumer Complaints

Having a problem with a business? NYC Department of Consumer and Worker Protection (DCWP) Has Your Back. DCWP enforces the City's Consumer Protection Law and uses mediation to help you resolve complaints against a business. 

Specific Consumer Complaint Topics

Did you purchase a secondhand automobile (used car) from Brooklyn Mitsubishi or Brooklyn Volkswagen between January 1, 2018 and June 28, 2022? Learn about DCWP's settlement with the used car dealerships and file a settlement fund claim form.

Were you a Berkeley College student prior to January 1, 2019 and owed tuition or fees to Berkeley? Learn about DCWP's settlement with Berkeley including $20 million in debt relief.

DCWP is the coordinating agency for all street vending activity. Learn more about Street Vending in NYC.

New City laws require many food delivery apps to have a license and establish requirements that apps must follow concerning consumers, delivery workers, and restaurants. Learn more at nyc.gov/DeliveryApps.

Ways to File a Consumer Complaint

Online:


Mail/Fax:

1. Download and complete our complaint form in: English | Español (Spanish) | عربي (Arabic) | বাংলা (Bengali) | 中文 (Chinese) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

2. Submit TWO copies of the completed form and related documents (e.g., store receipts, warranties, contracts, etc.). Do not send originals.

Mailing Address:
NYC Department of Consumer and Worker Protection
Consumer Services Division
42 Broadway, 9th Floor
New York, NY 10004

Fax:
(212) 487-4482

What Happens to Your Complaint?

Read our information sheet to get an overview of what happens when you file a complaint with DCWP.

Request for Assignment

If DCWP has obtained a final decision or order that authorizes restitution, awards money damages, or provides equitable relief for you, you may request “assignment” of the part of the decision or order that applies to you so you can take steps to enforce it.

Download Request for Assignment form

U-Visa Information

Download U-Visa Certification Application Form

Visit the Mayor’s Office of Immigrant Affairs website for additional information on U or T Visas