Having a problem with a business? Consumer Affairs Has Your Back. DCA enforces the City's Consumer Protection Law and uses mediation to help you resolve complaints against a business.
Do you have a complaint against your employer about the Paid Safe and Sick Leave Law? Click here to learn about your employee rights and file a complaint.
1. Download and complete our complaint form (in PDF):
2. Submit TWO copies of the completed form and related documents (e.g., store receipts, warranties, contracts, etc.). Do not send originals.
NYC Department of Consumer Affairs
Consumer Services Division
42 Broadway, 9th Floor
New York, NY 10004
Our information sheet gives an overview of what happens when you file a complaint with DCA. Download the information sheet (in PDF):