Having a problem with a business? Consumer Affairs Has Your Back. DCA enforces the City's Consumer Protection Law and uses mediation to help you resolve complaints against a business.
Please review our Referral List to make sure that DCA is the right agency to handle your complaint.
Do you have a complaint against T-Mobile, MetroPCS NY, or any of its authorized dealers? Get information on filing a complaint.
Do you have a workplace complaint? Learn about your worker rights and file a complaint .
1. Download and complete our complaint form (in PDF):
2. Submit TWO copies of the completed form and related documents (e.g., store receipts, warranties, contracts, etc.). Do not send originals.
NYC Department of Consumer Affairs
Consumer Services Division
42 Broadway, 9th Floor
New York, NY 10004
Our information sheet gives an overview of what happens when you file a complaint with DCA. Download the information sheet (in PDF):