To check if your home improvement contractor is licensed by the NYC Department of Consumer and Worker Protection (DCWP), formerly the Department of Consumer Affairs (DCA), call 311 or visit the Search for a DCA Licensee page.
NOTE: You will be redirected to a new web page. Scroll to the Consumers box to select Search for a DCA Licensee. Persons soliciting or performing home improvement work in New York City costing more than $200 must be licensed.
Call 311 to check a contractor's complaint history with DCWP and check with at least three reputable references before hiring a contractor. Also check with surrounding areas including Suffolk, Nassau and Westchester counties for complaints:
By law, homeowners have the right to cancel any contract within three days, including contracts for home repair and/or improvements. Always check the contract, especially for a cancellation notice. Download Sample Contract and Notice of Cancellation.
One of the best ways to calculate the cost of your home improvement work is to get estimates from a minimum of three contractors. Under the Home-Improvement Business Law, a home improvement contractor must provide a written estimate upon request. If a contractor charges for supplying a written estimate, you must be told the fee before an estimate is prepared.
Don't start work or make payments without a written contract that clearly indicates all of the specifics of the project. DCWP’s model contract is an easy-to-use template that covers the breadth of a home improvement project, from materials and equipment to prices, payments and work schedules.
Never pay for repairs or improvements without a contract and never pay in cash. Pay no more than a quarter of the total amount upfront, up to a maximum $15,000, to get the work started. Then continue with 'progress' payments as work continues so payments are tied to specific work progress, with final payment due when all the work is completed to your satisfaction. Be sure to keep track of all paperwork and payments.
It is illegal for contractors to arrange or offer to arrange home improvement loans for you. If they attempt to do this, file a complaint immediately with DCWP. If financing is needed for repairs or improvements, investigate reliable and legitimate options on your own at your bank or credit union of choice.
For more information, download the Home Improvement Consumer Guide.