DCWP Alerts and Information During COVID-19 Crisis

DCWP Alerts and Information During COVID-19 Crisis

The following information has been compiled by the NYC Department of Consumer and Worker Protection (DCWP)—formerly the Department of Consumer Affairs (DCA)—as we continue to protect and enhance the daily economic lives of New Yorkers.

Consulte la información sobre COVID-19 en español

Click on the tabs below for translations in العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

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DCWP Services Online and Limited In-Person Assistance

NEW! August 3, 2020: In-Person Licensing and Collections Services Available By Appointment Only. DCWP is accepting in-person visits from customers with appointments only at our Manhattan and Queens locations. You must schedule an appointment to meet with a DCWP representative. For health and safety reasons, DCWP cannot serve walk-ins. View flyer to learn how to schedule an appointment in: English (PDF, November 2020) | Other Languages (PDF, August 2020) Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

Download the Services Available Online Only* Flyer as a PDF in: English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 中文 (Chinese) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

Price Gouging

Price Gouging is ILLEGAL for ANY Item or Service Needed to Limit the Spread of COVID-19. Your business cannot excessively increase the price you charge customers for any personal or household good or any service that is needed to prevent or limit the spread of or treat the new coronavirus (COVID-19). Learn more about price gouging.

Download Flyer for Consumers: Have you tried to buy any good or service needed to limit the spread of COVID-19? in:
English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

Download Flyer for Businesses: Do you sell any good or service needed to limit the spread of COVID-19? in:
English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

Workplace Safety and City Labor Laws

Worker Protection Hotline: Call 311 or 1-212-436-0381 with questions about reopening, health and safety guidelines for the workplace, or to report an employer that is not following reopening requirements.

NEW! Returning to Work During COVID-19: Important Information for Domestic Workers and Their Employers. Created by the NYC Department of Consumer and Worker Protection (DCWP), this publication is intended to provide important health and safety information for domestic workers and their employers during the COVID-19 pandemic. Download the publication in: English (PDF, November 10, 2020)
Note: Additional languages coming soon.

Download Additional Industries Permitted to Reopen in NYC: What Workers Need to Know in:
English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

Download PHASE 4 of Reopening NYC: What Workers Need to Know in:
English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)
Note: For detailed industry-specific guidance, available in additional languages, visit forward.ny.gov.

Download PHASE 3 of Reopening NYC: What Workers Need to Know in:
English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | नेपाली (Nepali) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)
Note: For detailed industry-specific guidance, available in additional languages, visit forward.ny.gov.

Download PHASE 2 of Reopening NYC: What Workers Need to Know in:
English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)
Note: For detailed industry-specific guidance, available in additional languages, visit forward.ny.gov.

Download PHASE 1 of Reopening NYC: What Workers Need to Know in:
English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)
Note: For detailed industry-specific guidance, available in additional languages, visit forward.ny.gov.

Download Reopening NYC: Frequently Asked Questions for NYC Workers. Note: Information in additional languages coming soon.

Download NYC Means Business: Reopen & Stay Safe at Work outreach flyer in: English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

UPDATED! Important Information for Employers and Employees: Update about Workplace Laws as NYC Seeks to Stop the Spread of the New Coronavirus (COVID-19). Created by the NYC Department of Consumer and Worker Protection (DCWP), this publication includes a summary of City labor laws for employers and employees as you deal with the impact of COVID-19 on your workplace. Download the publication in:
English (PDF, October 5, 2020)
Other Languages (PDF, March 21, 2020) Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)
Note: Update in additional languages coming soon.

DCA Licenses and General Business FAQs

October 30, 2020: The City’s Open Storefronts program allows storefront businesses to temporarily use a portion of the sidewalk and roadways to display merchandise, sell goods, and more from October 30 to December 31, 2020. Stoop Line Stand licensees are not required but encouraged to join the free program to take advantage of added benefits. For more details and to sign up for the program, visit nyc.gov/OpenStorefronts.

October 17, 2020: Restaurants can temporarily require customers to pay a “COVID-19 Recovery Charge,” but they must follow certain requirements. Read Frequently Asked Questions: COVID-19 Recovery Charge at Restaurants and Inspection Checklist: Restaurant Surcharges and Mandatory Gratuities.

June 18, 2020: Per the Mayor’s Executive Order, certain laws and rules relating to sidewalk cafés have been suspended to administer the Open Restaurants Program. Restaurants must seek permission through this program to place outdoor seating in front of their establishment on the sidewalk, including restaurants that have been licensed for unenclosed sidewalk cafés and small sidewalk cafés. Learn more at nyc.gov/openrestaurants.

A COVID-19 Relief Package, signed into law by Mayor Bill de Blasio, extends the license expiration dates and renewal application deadlines covered by Emergency Executive Orders (EEO) 107 and 110. Read Important Update about License Renewal flyer in: English (PDF, November 2020) | Other Languages (PDF, August 2020) Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

Read DCA Business FAQs During the COVID-19 Crisis.

Managing Money

NYC Financial Empowerment Centers. Worried about money? You’re not alone. Get FREE financial counseling by phone. Sessions are secure and confidential. Learn more about financial counseling at nyc.gov/TalkMoney. View LinkNYC ad for Free Financial Counseling By Phone in English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | ਪੰਜਾਬੀ ਦੇ ( Punjabi) | Русский (Russian) | ردو (Urdu)

NYC Free Tax Prep. Eligible New Yorkers can have their taxes prepared virtually or use assisted self-preparation. Learn more about tax prep at nyc.gov/taxprep. Download Tax Time flyer in: English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | français (French) | Kreyòl Ayisyen (Haitian Creole) | עברית (Hebrew) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu) | ײִדיש (Yiddish)

Cease Debt Collection Communication Letter: Instructions and Template. Under New York City and federal law, consumers may request at any time that a debt collector stop communicating with them permanently about a debt or alleged debt. In addition, if you are facing financial hardship due to the coronavirus (COVID-19) crisis, you can request that debt collection agencies stop contacting you temporarily about the debt. Download Cease Debt Collection Communication Letter: Instructions and Template in English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

Economic Impact Payments. Under the Coronavirus Aid, Relief, and Economic Security (CARES) Act, eligible individuals and families will receive by direct deposit or mail Economic Impact Payments of up to $1,200 (for single filers) and $2,400 (for married couples filing jointly) plus an additional $500 for each dependent child under age 17. No action is required by most eligible recipients. Many may have received payments by direct deposit already. Download What You Need to Know about Economic Impact Payments in: English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

You must act by November 21, 2020 to get your Economic Impact Payment (stimulus payment) this year. Download Economic Impact Payments Poster in English
Note: Update in additional languages coming soon.

Student Loans. Read Important Information for Student Loan Holders: Automatic Payment Suspension and Other Relief During COVID-19. Download Important Information for Student Loan Holders: Automatic Payment Suspension and Other Relief During COVID-19 as PDF in English (October 16, 2020) | Other Languages (April 8, 2020) Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional)| Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)
Note: Update in additional languages coming soon.

Scams and Safety Tips

Scammers often take advantage of vulnerable people during times of crisis and distress. It is important that you be aware of any potential scams in order to protect yourself and your money. This publication describes common COVID-19-related scams and tips to stay safe. Download COVID-19 Scams and Safety Tips in: English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

Funeral Planning

Additional City Resources

Coronavirus Disease 2019 (COVID-19). Get the latest guidance from NYC Health Department

COVID-19 Citywide Information Portal. Learn about resources for New Yorkers, businesses, and non-profits at nyc.gov/coronavirus