DCWP Alerts and Information During COVID-19 Crisis

DCWP Alerts and Information During COVID-19 Crisis

The following information has been compiled by the NYC Department of Consumer and Worker Protection (DCWP)—formerly the Department of Consumer Affairs (DCA)—as we continue to protect and enhance the daily economic lives of New Yorkers.

Consulte la información sobre COVID-19 en español

Click on the tabs below for translations in العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

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DCWP Services Online and Limited In-Person Assistance

In-Person Licensing and Collections Services Available By Appointment Only. DCWP is accepting in-person visits from customers with appointments only at our Manhattan and Queens locations. You must schedule an appointment to meet with a DCWP representative. For health and safety reasons, DCWP cannot serve walk-ins. View flyer to learn how to schedule an appointment in: English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

Download the Services Available Online Only* Flyer as a PDF in: English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 中文 (Chinese) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

Price Gouging

Price Gouging is ILLEGAL for ANY Item or Service Needed to Limit the Spread of COVID-19. Your business cannot excessively increase the price you charge customers for any personal or household good or any service that is needed to prevent or limit the spread of or treat the new coronavirus (COVID-19). Learn more about price gouging.

Download Flyer for Consumers: Have you tried to buy any good or service needed to limit the spread of COVID-19? in:
English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

Download Flyer for Businesses: Do you sell any good or service needed to limit the spread of COVID-19? in:
English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

Workplace Safety and City Labor Laws

Worker Protection Hotline: Call 311 or 1-212-436-0381 with questions about reopening, health and safety guidelines for the workplace, or to report an employer that is not following reopening requirements.

NEW! COVID-19 and Paid Sick Leave. Workers who have COVID-19 or were in contact with someone with COVID-19 can get sick leave (time off) regardless of immigration status. State and local laws let workers take time off to care for themselves or a family member. Download a summary of the state, local, and federal paid sick leave laws in English | Español (Spanish) | shqip (Albanian) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | हिन्दी (Hindi) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

NEW! Returning to Work During COVID-19: Important Information for Domestic Workers and Their Employers. Created by the NYC Department of Consumer and Worker Protection (DCWP), this publication is intended to provide important health and safety information for domestic workers and their employers during the COVID-19 pandemic. Download the publication in: English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | नेपाली (Nepali) | Język Polski (Polish) | Русский (Russian) | Tagalog (Tagalog) | ردو (Urdu)

Download Additional Industries Permitted to Reopen in NYC: What Workers Need to Know in:
English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

Download PHASE 4 of Reopening NYC: What Workers Need to Know in:
English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)
Note: For detailed industry-specific guidance, available in additional languages, visit forward.ny.gov.

Download PHASE 3 of Reopening NYC: What Workers Need to Know in:
English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | नेपाली (Nepali) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)
Note: For detailed industry-specific guidance, available in additional languages, visit forward.ny.gov.

Download PHASE 2 of Reopening NYC: What Workers Need to Know in:
English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)
Note: For detailed industry-specific guidance, available in additional languages, visit forward.ny.gov.

Download PHASE 1 of Reopening NYC: What Workers Need to Know in:
English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)
Note: For detailed industry-specific guidance, available in additional languages, visit forward.ny.gov.

Download Reopening NYC: Frequently Asked Questions for NYC Workers.

Download NYC Means Business: Reopen & Stay Safe at Work outreach flyer in: English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

UPDATED! Important Information for Employers and Employees: Update about Workplace Laws as NYC Seeks to Stop the Spread of the New Coronavirus (COVID-19). Created by the NYC Department of Consumer and Worker Protection (DCWP), this publication includes a summary of City labor laws for employers and employees as you deal with the impact of COVID-19 on your workplace. Download the publication in:
English (PDF, December 10, 2020)
Other Languages (PDF, March 21, 2020) Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)
Note: Update in additional languages coming soon.

DCA Licenses and General Business FAQs

The City’s Open Storefronts program allows storefront businesses to temporarily use a portion of the sidewalk and roadways to display merchandise, sell goods, and more. Stoop Line Stand licensees are not required but encouraged to join the free program to take advantage of added benefits. For more details and to sign up for the program, visit nyc.gov/OpenStorefronts.

October 17, 2020: Restaurants can temporarily require customers to pay a “COVID-19 Recovery Charge,” but they must follow certain requirements. Read Inspection Checklist: Restaurant Surcharges and Mandatory Gratuities and Frequently Asked Questions: COVID-19 Recovery Charge at Restaurants in English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

June 18, 2020: Per the Mayor’s Executive Order, certain laws and rules relating to sidewalk cafés have been suspended to administer the Open Restaurants Program. Restaurants must seek permission through this program to place outdoor seating in front of their establishment on the sidewalk, including restaurants that have been licensed for unenclosed sidewalk cafés and small sidewalk cafés. Learn more at nyc.gov/openrestaurants.

A COVID-19 Relief Package, signed into law by Mayor Bill de Blasio, extends the license expiration dates and renewal application deadlines covered by Emergency Executive Orders (EEO) 107 and 110. Read Important Update about License Renewal flyer in: English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

Read DCA Business FAQs During the COVID-19 Crisis.

Managing Money

NYC Financial Empowerment Centers. Worried about money? You’re not alone. Get FREE financial counseling in person or by phone. Sessions are secure and confidential. Learn more about financial counseling at nyc.gov/TalkMoney. Download Financial Empowerment Center flyer in English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | ਪੰਜਾਬੀ ਦੇ ( Punjabi) | Русский (Russian) | ردو (Urdu)

NYC Free Tax Prep. Eligible New Yorkers can have their taxes prepared virtually or use assisted self-preparation. Learn more about tax prep at nyc.gov/taxprep. Download Tax Time flyer in English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | français (French) | Kreyòl Ayisyen (Haitian Creole) | עברית (Hebrew) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu) | ײִדיש (Yiddish)

Cease Debt Collection Communication Letter: Instructions and Template. Under New York City and federal law, consumers may request at any time that a debt collector stop communicating with them permanently about a debt or alleged debt. In addition, if you are facing financial hardship due to the coronavirus (COVID-19) crisis, you can request that debt collection agencies stop contacting you temporarily about the debt. Download Cease Debt Collection Communication Letter: Instructions and Template in English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

Economic Impact Payments. Under the American Rescue Plan Act of 2021, eligible individuals and families will receive a third round of Economic Impact Payments (EIP or stimulus payments) by mail (paper check or prepaid debit card) or by direct deposit to your bank account. No action is required by most eligible recipients. Download What You Need to Know about the Third Round of Economic Impact Payments and the Recovery Rebate Credit in English

If you did not receive a first or second stimulus payment and think you may be eligible, or did not receive the full payment amount, you may be eligible to obtain a stimulus payment by claiming the Recovery Rebate Credit when you file your 2020 federal tax return. You can learn about NYC Free Tax Prep services to file your taxes and receive a stimulus payment(s) for free. Download What You Need to Know about the Second Round of Economic Impact Payments and the Recovery Rebate Credit in English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

Information about First Round Stimulus Payments in English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

Student Loans. Federal student loan relief has been extended at least through September 30, 2021. Read Important Information for Student Loan Holders: Automatic Payment Suspension and Other Relief During COVID-19. Download Important Information for Student Loan Holders: Automatic Payment Suspension and Other Relief During COVID-19 as PDF in English (PDF, January 28, 2021) | Other languages (PDF, October 16, 2020) Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional)| Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu) Note: Update in additional languages coming soon.

If you are experiencing a loss of income - including due to COVID - or your family size has changed, learn about Income-Driven Repayment (IDR) plans that can lower your monthly student loan payments. Get free, one-on-one financial counseling by phone to find an IDR that works for you. Book an appointment at nyc.gov/TalkMoney.

Scams and Safety Tips

Scammers often take advantage of vulnerable people during times of crisis and distress. It is important that you be aware of any potential scams in order to protect yourself and your money. This publication describes common COVID-19-related scams and tips to stay safe.

DCWP issued tips for National Consumer Protection Week 2021
Download National Consumer Protection Week Tips 2021 in English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

Download COVID-19 Scams and Safety Tips in English | Español (Spanish) | العربية (Arabic) | বাংলা (Bengali) | 简体中文 (Chinese - Simplified) | 繁體中文 (Chinese - Traditional) | Français (French) | Kreyòl Ayisyen (Haitian Creole) | 한국어 (Korean) | Język Polski (Polish) | Русский (Russian) | ردو (Urdu)

Funeral Planning

Additional City Resources

Coronavirus Disease 2019 (COVID-19). Get the latest guidance from NYC Health Department

COVID-19 Citywide Information Portal. Learn about resources for New Yorkers, businesses, and non-profits at nyc.gov/coronavirus