DCWP Services Available Online Only

Services Available Online Only


To help customers follow the City’s guidance to stay home as much as possible and practice social (physical) distancing to stop the spread of coronavirus (COVID-19), the NYC Department of Consumer and Worker Protection (DCWP) will not accept in-person visits but advises customers to:

  • Use our online services available at nyc.gov/dca OR

  • Email the relevant Division for assistance

This guidance applies to customers who previously would have visited DCWP at 42 Broadway in Manhattan or 90-27 Sutphin Boulevard in Queens (NYC Small Business Support Center).

Customers who cannot conduct business online but need to speak with a DCWP representative can contact us at the following Division email addresses:

Americans with Disabilities Act (ADA) Coordinator
humancapital@dca.nyc.gov


Consumer Services (complaints)
consumers@dca.nyc.gov

Legal Compliance Helpline (Business Compliance Counsel)
BCC@dca.nyc.gov

Licensing Centers (Manhattan, Queens)
onlineappsdocs@dca.nyc.gov

NYC Online Licensing Service Help Desk
ELP@dca.nyc.gov

Office of Financial Empowerment Call Center (financial counseling)
portalsupport@dca.nyc.gov

Office of Labor Policy & Standards (City labor laws)
OLPS@dca.nyc.gov

Thank you for your understanding as we work together to stop the spread of COVID-19.