Paid Care Workers

NEW! Department of Consumer Affairs Office of Labor Policy & Standards (OLPS) Release Reports on Paid Care Workers in New York City
Download "Lifting up Paid Care Work: Year One of New York City’s Paid Care Division,” which provides an analysis of what the City’s Paid Care Division has learned, model standards for paid care jobs, an overview of its accomplishments, and a roadmap for action it plans to take in the years to come as the Paid Care Division concludes its first year.
Download “Making Paid Care Work Visible” report, which, using focus group and survey results, details the concerns of New York City’s home-based paid care workers whose voices are too often unheard or disregarded by policymakers or by the wider public. Report was released in partnership with Ruth Milkman of The City University of New York.

If you are a paid care worker in NYC, you now have a dedicated City resource for workplace questions and complaints: the Paid Care Division within the Department of Consumer Affairs (DCA) Office of Labor Policy & Standards.

Paid care workers include homecare and domestic workers such as:

  • Nannies
  • Caregivers
  • Home care workers (for example: home health aides, personal care aides, home attendants)
  • Housecleaners

The Paid Care Division is dedicated to defending the rights of paid care workers, improving the quality of paid care jobs, and strengthening the paid care system. We support paid care workers in NYC through:

  • Public outreach and education to inform workers about their rights and the availability of City resources.
  • Enforcement and complaint intake and referral to address workplace violations at the local, state, and federal levels.
  • Research and policy development on worker demographics, working conditions and industry standards, employer compliance with workplace laws, and the effectiveness of worker cooperatives.

Download brochure below in multiple languages (in PDF) to learn more about Division initiatives and legal protections that cover paid care workers.

Questions? Email us at