DEP thanks our team and all essential workers around the city.
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    Show your support for essential workers across the city. Download and print the sign to display your solidarity.
NYC Skyline

    Details and updates to upcoming events, programs, and initiatives.

Hydrant blueprint
Contact Information

    Customers who have general inquiries should call 718-595-7000.

    Customers who have lien sale inquiries or require a payment agreement, should call 718-595-7890.

    Professionals seeking emergency permits should call (718) 595-3590, 4604, or 4051 to set up an appointment.

Trash It. Don't Flush It.

    The only things that should be flushed are the four P’s—pee, poop, puke, and toilet paper. We want to make sure that our sewer system and our treatment plants continue to work properly during this public health emergency.

Drinking water at Brooklyn Bridge Park
By the numbers
    1 billion gallons

    of safe drinking water provided daily

    155,000 acres

    of land preserved since 1997

Pay My Bills

Pay your water and sewer bills online quickly and securely. My DEP Account is the centralized portal for all DEP customer online activities. You can also make a one-time payment for your sewer and water bills.

Report a Noise, Water, or Air Issue

You can submit complaints about issues like construction noise, discolored water, smog, running hydrants and clogged catch basins to 311 for immmediate response. If this is an emergency, please call 911.

NYC 311

Submit Your Complaint Online

Tweet at 311

Call 311

For water and sewer billing, account information, or services including service inspections, repairs, and repayment options, please contact customer service for assistance.

(718) 595-7000

Email Customer Service

Reservoir Levels

Forecasting reservoir levels in the system is one of the most important and most difficult tasks DEP faces in the operation of the water supply.

Programs & Initiatives