Blueprint of a fire hydrant
Public Notice
    We regularly test NYC’s drinking water to ensure its quality. Recently, we identified an exceedance of a drinking water standard in 3 zip codes. The exceedance is not an immediate health risk. Customers can consume and use their water as normal.
Pipes with icicles dangling from them

    Homeowners are responsible for protecting their pipes and water meters from freezing. If you are unable to thaw frozen pipes, consult a licensed master plumber. If your meter is damaged by the cold, contact 311.

Ashokan Reservoir Spillway

    These changes might cause some New Yorkers to notice that their drinking water tastes different.

A green roof in Brooklyn

    This rule includes amendments to Chapter 31 and Chapter 19 of the Admin Code, changing requirements for how stormwater is managed on all new and redevelopment sites that discharge to City sewers.

Pay My Bills

Pay your water and sewer bills online quickly and securely. My DEP Account is the centralized portal for all DEP customer online activities. You can also make a one-time payment for your sewer and water bills.

Report a Noise, Water, or Air Issue

You can submit complaints about issues like construction noise, discolored water, smog, running hydrants and clogged catch basins to 311 for immmediate response. If this is an emergency, please call 911.

NYC 311

Submit Your Complaint Online

Tweet at 311

Call 311

For water and sewer billing, account information, or services including service inspections, repairs, and repayment options, please contact customer service for assistance.

(718) 595-7000

Email Customer Service

Reservoir Levels

Forecasting reservoir levels in the system is one of the most important and most difficult tasks DEP faces in the operation of the water supply.

Programs & Initiatives