Customer service representative
    The New York State Low Income Household Water Assistance Program is offering eligible homeowners a one-time payment of up to $5,000 to resolve overdue water bills.
A hand turns on a faucet to fill up a glass with water
By the numbers

    1 billion gallons

    of high quality tap water delivered to more than 9.8 million New Yorkers each day

    1 billion dollars

    committed to administering watershed protection and pollution prevention programs to maintain the high quality of our drinking water at the source

A green roof in Brooklyn

    This rule includes amendments to Chapter 31 and Chapter 19 of the Admin Code, changing requirements for how stormwater is managed on all new and redevelopment sites that discharge to City sewers.

Pipes with icicles dangling from them

    Homeowners are responsible for protecting their pipes and water meters from freezing. If you are unable to thaw frozen pipes, consult a licensed master plumber. If your meter is damaged by the cold, contact 311.

Pay My Bills

Pay your water and wastewater bills online quickly and securely. My DEP Account is the centralized portal for all DEP customer online activities. You can also make a one-time payment for your bills.

Report a Noise, Water, or Air Issue

You can submit complaints about issues like construction noise, discolored water, smog, running hydrants and clogged catch basins to 311 for immmediate response. If this is an emergency, please call 911.

NYC 311

Submit Your Complaint Online

Tweet at 311

Call 311

For water and wastewater billing, account information, or services including service inspections, repairs, and repayment options, please contact customer service for assistance.

(718) 595-7000

Email Customer Service

Reservoir Levels

Forecasting reservoir levels in the system is one of the most important and most difficult tasks DEP faces in the operation of the water supply.

Programs & Initiatives