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If you are unable to thaw the frozen pipes, consult a licensed plumber. If your meter is damaged by the cold, contact 311.
Details and updates to upcoming events, programs, and initiatives.
Wipes, Paper Towels, and Other Trash
As you disinfect your home and wash your hands, please remember to Trash It. Don’t Flush It!
The only things that should be flushed are the four P’s—pee, poop, puke, and toilet paper. We want to make sure that our sewer system and our treatment plants continue to work properly during this public health emergency.
Pay My Bills
Pay your water and sewer bills online quickly and securely. My DEP Account is the centralized portal for all DEP customer online activities. You can also make a one-time payment for your sewer and water bills.
Report a Noise, Water, or Air Issue
You can submit complaints about issues like construction noise, discolored water, smog, running hydrants and clogged catch basins to 311 for immmediate response. If this is an emergency, please call 911.
For water and sewer billing, account information, or services including service inspections, repairs, and repayment options, please contact customer service for assistance.
Reservoir Levels
Forecasting reservoir levels in the system is one of the most important and most difficult tasks DEP faces in the operation of the water supply.
COVID-19 Wastewater Testing
Since spring, DEP has been implementing monitoring techniques to look for SARS-CoV-2 in wastewater.
Since spring, DEP has been implementing monitoring techniques to look for SARS-CoV-2 in wastewater.
Since spring, DEP has been implementing monitoring techniques to look for SARS-CoV-2 in wastewater.
Digester Egg Tours
Get a view from the top of one of New York City’s most hidden—and critical—pieces of infrastructure.
Get a view from the top of one of New York City’s most hidden—and critical—pieces of infrastructure.
Get a view from the top of one of New York City’s most hidden—and critical—pieces of infrastructure.
Become a Rain Garden Steward
Volunteering to be a rain garden steward helps your community and protects the environment.
Volunteering to be a rain garden steward helps your community and protects the environment.
Volunteering to be a rain garden steward helps your community and protects the environment.
Bids & Proposals
Learn how DEP awards $1 billion in contracts for construction and engineering services annually.
Learn how DEP awards $1 billion in contracts for construction and engineering services annually.
Learn how DEP awards $1 billion in contracts for construction and engineering services annually.
