Details and updates to upcoming events, programs, and initiatives.
New York City tap water is key to protecting public health because good hygiene is one of the most effective ways to prevent the spread of disease. Please continue to wash your hands and be sure to keep yourself and loved ones hydrated.
Customers who have general inquiries should call 718-595-7000.
Customers who have lien sale inquiries or require a payment agreement, should call 718-595-7890.
Professionals seeking emergency permits should call (718) 595-3590, 4604, or 4051 to set up an appointment.
The only things that should be flushed are the four P’s—pee, poop, puke, and toilet paper. We want to make sure that our sewer system and our treatment plants continue to work properly during this public health emergency.
of safe drinking water provided daily155,000 acres
of land preserved since 1997
You can submit complaints about issues like construction noise, discolored water, smog, running hydrants and clogged catch basins to 311 for immmediate response. If this is an emergency, please call 911.
For water and sewer billing, account information, or services including service inspections, repairs, and repayment options, please contact customer service for assistance.
Forecasting reservoir levels in the system is one of the most important and most difficult tasks DEP faces in the operation of the water supply.