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- The New York State Low Income Household Water Assistance Program is offering eligible homeowners a one-time payment of up to $5,000 to resolve overdue water bills.
2021 Water Quality Report
New York City’s drinking water continued to be of excellent quality in 2021.
1 billion gallons
of high quality tap water delivered to more than 9.8 million New Yorkers each day
1 billion dollars
committed to administering watershed protection and pollution prevention programs to maintain the high quality of our drinking water at the source
Unified Stormwater Rule
The proposed Unified Stormwater Rule amendments are available for public review and comment.
This rule includes amendments to Chapter 31 and Chapter 19 of the Admin Code, changing requirements for how stormwater is managed on all new and redevelopment sites that discharge to City sewers.
Homeowners are responsible for protecting their pipes and water meters from freezing. If you are unable to thaw frozen pipes, consult a licensed master plumber. If your meter is damaged by the cold, contact 311.
Pay My Bills
Pay your water and wastewater bills online quickly and securely. My DEP Account is the centralized portal for all DEP customer online activities. You can also make a one-time payment for your bills.
Report a Noise, Water, or Air Issue
You can submit complaints about issues like construction noise, discolored water, smog, running hydrants and clogged catch basins to 311 for immmediate response. If this is an emergency, please call 911.
For water and wastewater billing, account information, or services including service inspections, repairs, and repayment options, please contact customer service for assistance.
Reservoir Levels
Forecasting reservoir levels in the system is one of the most important and most difficult tasks DEP faces in the operation of the water supply.