New Updates to Our Billing System

September 9, 2021

We are rolling out some important updates to our billing system that you might notice over the next few months.

New Look to Water and Wastewater Bill

If you receive a hard copy of your water and wastewater bill, you might notice that it has a new look! The new paper bill still has all of the same important information, we’ve just redesigned it to make it easier to read.

View a Sample Bill to familiarize yourself with the new look.

an example front page of the new water and sewer bill
Sample Paper Bill Front Page
an example back page of the new water and sewer bill
Sample Paper Bill Back Page

New Look and Features to My DEP Account

Our My DEP Account has a new look and additional features that will make paying your bill and submitting forms online easier than ever!

Login Instructions for New My DEP Account Customers

If you have not yet registered for a My DEP Account, head over to the My DEP Account login page and click “Sign-up” and then follow the prompts to get started. Please note that to complete the sign-up process, you will need to enter your account number and your activation token, both of which are located on your water and sewer bill. View a Sample Bill to see where these items are located. Take a look at our Video Tutorials for more information.

Login Instructions for Returning My DEP Account Customers

If you already have a My DEP Account, the next time you navigate to the login page, you will be prompted to do the following steps:

  • Step 1: Click the “forgot password” link on the My DEP Account login page.
  • Step 2: Enter your registered email address and click “Send Code.” A place to enter the verification code will appear on this screen. The system will only send the verification code to the email address we have on file.*
  • Step 3: Check your email inbox for the verification code.**
    • The verification code could take 1–5 minutes to arrive to your inbox.
    • Be sure to check your spam folder.
  • Step 4: Enter the verification code and click “Verify Code.”
  • Step 5: Enter a new password, confirm the new password, and then click “Continue.” You will then be automatically logged in and directed to the homepage of the new My DEP Account!

*If you are a returning My DEP Account customer, you must use your registered email address to verify and sign in to the new My DEP Account. Your user ID will no longer work. If you are unsure as to which email address you used to register for your My DEP Account, you can try entering your different email addresses at Step 2. The email address that receives the verification code is the one that you used to register.

**If you cannot determine which email address you used to register your My DEP Account or no longer have access to that email account, don’t worry! You can reach out to a Customer Service Representative for assistance at 718-595-7000 Monday to Friday, 9am–6pm or email us at customerservice@dep.nyc.gov.

We’re Here to Help—Contact Us!

While we are rolling out these new and exciting features, we realize you might have questions. If you do not understand your new bill or are having any issues using the new My DEP Account, we’re here to help! Please call 718-595-7000 Monday to Friday, 9am–6pm or email us at customerservice@dep.nyc.gov and a Customer Service Representative will be there to assist you.

Thank you for your patience as we are working to improve your water and sewer billing experience! For more information, visit How to Pay or Customer Service.