Customer Service

You can contact customer service for water and sewer billing and account information, service inspections, repairs, and payment options.

If you would like to report brown water, a noisy neighbor, an open fire hydrant, or clogged catch basin, please visit Report an Issue to learn more about submitting your complaint to 311.

Call Center Hours and Contact Information

Our customer service call center is open Monday to Friday, from 9am–6pm. To get in touch, call 718-595-7000 or Email Customer Service.

Borough Offices Hours and Locations

Borough Offices are open Monday to Friday, from 9am–5pm.

Bronx: 1932 Arthur Avenue, 6th Floor
Brooklyn: 250 Livingston Street, 8th Floor
Manhattan: 1250 Broadway, 16th Floor
Queens: 96-05 Horace Harding Exp., 1st Floor
Staten Island: 60 Bay Street, 6th Floor