The Home Water Assistance Program (HWAP) is an initiative to make water and sewer bills more affordable for low-income homeowners. DEP partnered with the NYC Human Resources Administration (HRA) and the NYC Department of Finance (DOF) to select over 50,000 qualified one- to four- family homeowners who received the Home Energy Assistance Program (HEAP) Regular Heating Benefit for the 2016-2017 heating season, a Senior Citizens Homeowners Exemption (SCHE), or a Disabled Homeowners Exemption (DHE) or an Enhanced School Tax Relief benefit with an income of less than $50,000 in Tax Year 2016.
New York City Homeowners are eligible if their property is a one, two, three or four family home AND:
You do not have to enroll in the Home Water Assistance Program. Eligible customers will automatically receive a credit on their water and sewer account.
A credit for $115.89 will appear on the first DEP bill you receive after the credit is applied. The transaction will be labeled “NYC Home Water Assistance Credit.”
Contact Customer Service. You can also visit one of our Borough Offices, open weekdays from 9am to 5pm:
Bronx - 1932 Arthur Avenue - 6th Floor
Brooklyn - 250 Livingston Street - 8th Floor
Manhattan - 1250 Broadway - 8th Floor
Queens - 96-05 Horace Harding Exp. 1st Floor
Staten Island - 60 Bay Street - 6th Floor