How to Pay FAQs

For general information about about water and sewer bills, visit How to Pay. If you would like speak with a customer service representative, visit Contact Customer Service. If you want to know more about how we bill you, visit How We Bill You.

View your current Water and Sewer charges.

What is My DEP Account?

My DEP Account is an online customer service portal that allows you to:

  • Pay your bill online
  • Sign up for eBilling
  • Review your billing history for the last 12 periods
  • View and print your current bill or retrieve and print past bills
  • Track your water usage and sign up for leak notification
  • Track the status of any billing disputes

How do I pay my bill online?

To make a one-time electronic payment without logging in to or registering for My DEP Account, use DEP QuickPay. You will be prompted to enter your DEP Account Number, house number and your bank account/credit card information.

OR

Sign up for My DEP Account to make recurring payments:

  1. Go to My DEP Account.
  2. Set up your My DEP Account profile and then login to My DEP Account and click the “Make a Payment” link at the top of the page.
  3. Follow the instructions on the screen to register for eBilling.
  4. Enter your newly created access code and answer your security question. Once you reach the ePayment “Home” page, click “Recurring Payments” by moving your cursor over the “Payments” tab at the top of your screen.
  5. Follow the instructions to complete the set-up.
  6. Once you have established your My DEP Account profile, your information will be securely stored to make online payments more convenient. In addition to online payments, you will be able to track your water usage and sign up for leak notifications.

I forgot my access code for My DEP Account. How do I get back into my account?

You can request to have a temporary access code sent to your registered email address by clicking the “Forgot your Access Code?” link below the “Continue” button in your My DEP Account. Fill in the requested information, click “Continue,” answer your security question, and then click “Submit”. If you have correctly responded to the security question, an email containing a temporary access code will be sent to the email address you have registered with your My DEP Account.

Once you have entered your updated access code within the ePayment screen, you will receive confirmation that is has been successfully changed and be prompted to login. Please call us at 718-595-7000 during regular business hours if you are still having trouble.

Is there any cost to signing up for the My DEP Account, online billing or online payments?

NO. These are all services we are offering at NO COST to provide easier and more flexible options for our water and sewer customers. The only time you would ever encounter a fee is if you choose to use a debit or credit card. We accept debit and credit cards from Visa, MasterCard, American Express and Discover with a 2.25% convenience fee.

Can I make payments by phone?

Yes. Call our toll free number at (866) 622-8292, and follow the instructions.

Can I pay multiple bills at once?

Yes. Once you are enrolled as an ePayment customer on My DEP Account, you can pay multiple bills with a single payment.

I have someone else managing my property. How do I give them access to My DEP Account?

Property owners can go to My DEP Account, navigate to “My Profile” and thenclick on “Delegate Accounts.” Then, select “Click here” when asked if you “Want to register new delegate”. Fill in the requested information of your delegate user and click “Create User ID”. Please provide your delegate user with the User ID and Password that you have created.

Delegate users can then set up their own profile and have electronic access for billing and payment matters relating to that property.

Can I make payments if I’m in a payment agreement?

Yes. You can make a payment online, by phone, by check, or in person. Our online and pay by phone options will tell you your amount due, so you know how much you need to pay to remain current on your agreement.