How to Pay

Customer Service Information and Operational Changes for COVID-19

You can make payments online, by phone or mail, or in person. If you need help setting up an account, have questions about your bill, or would like to learn more about your options if you cannot pay your bill in full, please contact Customer Service.

To make a payment, you will need your account number, located in the upper-left corner of your water bill (view an example water bill). Please note that if you wish to pay using a credit or debit card, you will be charged a convenience fee of 2.25%. We currently accept Visa, MasterCard, Discover, and American Express.

For answers to frequently asked questions about billing, visit Billing FAQs.

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Pay Your Bill Online

Sign up for My DEP

To pay your bill online, Register for a My DEP Account. My DEP is a free online customer service portal that allows you to:

pay your bill online
receive your bills electronically
review your billing history for the last 12 periods
view and print your current bill or retrieve and print past bills
track your water usage and sign up for online leak notification
track the status of any billing disputes

You can download our My DEP mobile app for quick and easy access to your My DEP Account from your Android or iOS smartphone:

How To Pay Video Tutorials

Use our How to Pay Video Tutorials to learn more about setting up your My DEP Account.

Online Quick Pay

If you prefer not to register for My DEP, you can pay online using our QuickPay system to make a one-time payment. Payments will be credited to your account the next business day.

Pay Your Bill by Phone

Pay by Phone: (866) 622-8292

24 hours a day, 7 days a week

Customers can pay their water bill over the phone by calling (866) 622-8292. This automated payment service allows customers to pay their bill quickly and efficiently by using a checking account, credit card, or debit card*. Customers can pay their bill over the phone at no cost by using their checking or savings account. Please note that if you wish to pay your bill using a credit or debit card, you will be charged a convenience fee of 2.25%.

We currently accept Visa, MasterCard, Discover, and American Express.

Pay Your Bill in Person

DEP Borough Offices

You can pay in person with check, money order, or credit card at one of our Borough Offices. For office hours and locations, visit Customer Service.

NYC Department of Finance Business Centers

You can pay in person with cash, check, or money order at an NYC Department of Finance Business Center. For office hours and locations, visit the NYC Department of Finance website.

Retail Cash Locations

Visit our KUBRA EZ-PAY portal to create an EZ-Payslip to bring to a participating retail location. KUBRA EZ-PAY supports a cash payment network of over 60,000 retail locations. Participating retailers include*:

7-Eleven
CVS Pharmacy
Dollar General
Family Dollar
Speedway
ACE Cash Express

*Please Note: The list of participating retailers can change. Service may not be available at all retailer locations. An accurate list based on your location will be provided when creating the EZ-Payslip. The convenience fee for using this service is $3.95.

Pay Your Bill by Mail

Use the return envelope sent along with your bill. Checks or money orders should be made payable to NYC Water Board. Simply enclose the bill stub with your check or money order, put a stamp on the envelope and mail to:

NYC Water Board
P.O. Box 11863
Newark, NJ 07101-8163