How We Bill You

New York City properties are assessed for water and sewer services based upon the amount of water consumed between the prior and current meter readings. Water meters are read in cubic feet (1 cubic foot = 7.48 gallons). We bill in hundred cubic foot (HCF) units 1 HCF = 748 gallons. Properties are billed at how many HCF units are consumed at the current water rate.

For answers to frequently asked questions about water and sewer bills, visit Water & Sewer Bill FAQs. To learn about payment options, visit How to Pay.

View your current water and sewer charges.

Water Rates

The New York City Water Board is responsible for establishing water and sewer rates within the City of New York. As of July 1, 2019 for properties billed by meter, the water charge is $3.99 per 100 cubic feet and the combined charge for water and sewer is $ 10.33 per 100 cubic feet. The minimum water and sewer charge per metered household remains at $1.27 per day. For properties billed through the Multi-family Conservation Program, the annual charge per unit is $1,028.53.

If you have any questions or need additional information please contact us at (718) 595-7000 or email customerservice@dep.nyc.gov.

New York City Water Board

Late Charges

Late payment charges are assessed on all delinquent charges, fees, dishonored payment charges, as well as prior late payment charges. Late payment charges are calculated by multiplying all delinquent charges then outstanding by the allocable portion of the annual interest rate established by the City Council following a recommendation from the Banking Commission for unpaid real estate taxes on properties where the assessed value is $80,000 or less and the property is not vacant land.

Water and Sewer Exemption

Certain qualifying organizations may be entitled to an exemption* from water and sewer charges. Eligibility is dependent on several factors and interested parties should review and complete the required sections as indicated in the Application for Exemption from Water and Sewer Charges (accessible by using the link below). Please read the General Instructions carefully (pages 1 through 4), complete and return the Required Documentation Checklist (page 5), and complete, notarize, and return the Application (pages 6 and 7). All supporting documentation and required forms must be mailed or delivered to the address provided in the General Instructions on the form.

Download the Application for Exemption from Water and Sewer Charges.

*Consumption less than 9,493 CCF per year will result in a full exemption of water and sewer charges for the property. If consumption is between 9,494 and 19,053 CCF, the property will receive a partial exemption and charges for the property will be billed at ‘one half’ the total consumption. If consumption exceeds 19,053 CCF per year, the property will receive no reduction and will be billed at the full rate for the total consumption.

Meter Reading

To schedule the installation, repair or replacement of an Automated Meter Reading (AMR) device, contact Customer Service. For more information about AMR devices and the installation process, visit Automated Meter Reading Device FAQs.

Traditional Water Meters

Water meters have a measurement device in an “inner chamber” that is calibrated to record the amount of water that goes through the meter. Most meters in one, two and three family homes record water in tenths of cubic feet. A cubic foot of water is approximately equivalent to 7 1/2 gallons of water. (You could actually use a five gallon bucket and measure it filled one and one half times, which would be roughly equal to a cubic foot.)

If you feel that your water meter is recording incorrectly, you may request a “meter accuracy test” be performed on your meter. This test is not free and the service fee of $180.00 must be paid before a meter test appointment can be arranged. Please contact Customer Service for more information.

All water meters approved for use by DEP read much like a car odometer. Download How to Read a Water Meter for more information.

Property Transfer Meter Reading

If you are buying property in New York City it is important to request a Property Transfer Meter Reading (or title reading) prior to the closing. To protect yourself from charges incurred by the seller you must obtain the reading thirty (30) days prior to the closing. Buyers should have their legal representative request that the seller obtain this title reading thirty days prior to the closing.

Important steps to keep in mind:

  1. Request a title water meter reading from DEP prior to closing. You must request a title meter reading at least a month in advance of the closing. Don’t become responsible for services you didn’t use. Call DEP at (718) 595-7000 to schedule a title reading.
  2. Sellers need to stop automated bill payments before the sale is final. Email us at customerservice@dep.nyc.gov for more information.
  3. Sellers who have opted to participate in the Service Line Protection Program should call (888) 300-3570 to cancel their service line protection coverage.
  4. Sellers must unenroll from their My DEP Account before the sale is final to stop receiving leak notifications and paperless bills. Email us at customerservice@dep.nyc.gov for more information.
  5. Buyers—Take advantage of online bill payments and sign up for a My DEP Account. A My DEP Account allows you to view your water consumption, detect costly leaks and pay your bills online.
  6. Buyers—Don’t forget to file a Customer Registration Form. This form provides DEP with the appropriate information information for water and sewer bills.

To print out this information, download the Buying or Selling Property Guide.