How We Bill You

New York City properties are assessed for water and sewer services based upon the amount of water consumed between the prior and current meter readings. Water meters are read in cubic feet (1 cubic foot = 7.48 gallons). We bill in hundred cubic foot (HCF) units 1 HCF = 748 gallons. Properties are billed at how many HCF units are consumed at the current water rate.

For answers to frequently asked questions about water and sewer bills, visit Water & Sewer Bill FAQs. To learn about payment options, visit How to Pay.

View your current water and sewer charges.

Water Rates

The New York City Water Board is responsible for establishing water and sewer rates within the City of New York. For the Fiscal Years that began on July 1, 2019 and on July 1, 2020, the metered rate for water is $3.99 per 100 cubic feet, and the combined water and sewer charge is $10.33 per 100 cubic feet. The minimum water and sewer charge is $1.27 per day, for metered customers with low water usage. Properties on the Multi-family Conservation Program are charged $1,052.29 per apartment unit.

If you have any questions or need additional information please visit Customer Service.

New York City Water Board

Visit the New York City Waterboard website for detailed information regarding water rates and regulations.

Late Payments

  • Late payment charges are assessed on all delinquent charges, fees, dishonored payment charges, and prior late payment charges. Late payment charges are calculated at 3.25% on an annualized basis. This rate will be effective as of July 1, 2020 and extend up to September 30, 2020. On October 1, 2020 and for the remaining fiscal year, the rate will increase to 5% on an annualized basis. This annual interest rate was established by the City Council following a recommendation from the Banking Commission, for unpaid real estate taxes on properties where the assessed value is $250,000 or less and the property is not vacant land.
  • The New York City Department of Finance is administering a program, under which certain households affected by COVID-19 are eligible to be charged a 0% interest rate between July 1, 2020 and September 30, 2020. Visit the New York City Department of Finance for program details and the application form.

Exemptions

Certain qualifying organizations may be entitled to an exemption* from water and sewer charges. Eligibility is dependent on several factors and interested parties should review and complete the required sections as indicated in the Application for Exemption from Water and Sewer Charges (accessible by using the link below). Please read the General Instructions carefully (pages 1 through 4), complete and return the Required Documentation Checklist (page 5), and complete, notarize, and return the Application (pages 6 and 7). All supporting documentation and required forms must be mailed or delivered to the address provided in the General Instructions on the form.

Download the Application for Exemption from Water and Sewer Charges

*There are water usage limitations that may limit certain properties ability to obtain an exemption, even if they might otherwise be eligible. In particular, consumption less than 9,493 CCF per year will result in a full exemption of water and sewer charges for the property. If consumption is between 9,494 and 19,053 CCF, the property will receive a partial exemption and charges for the property will be billed at ‘one half’ the total consumption. If consumption exceeds 19,053 CCF per year, the property will receive no reduction and will be billed at the full rate for the total consumption.

Meter Reading

To schedule the installation, repair or replacement of an Automated Meter Reading (AMR) device, visit Customer Service. For more information about AMR devices and the installation process, visit Automated Meter Reading Device FAQs.

Traditional Water Meters

Water meters have a measurement device in an “inner chamber” that is calibrated to record the amount of water that goes through the meter. Most meters in one, two and three family homes record water in tenths of cubic feet. One cubic foot of water is approximately equivalent to 7 1/2 gallons of water.

We calculates bills and charge metered rates using a basic unit of measure of 100 cubic feet. One hundred cubic feet is almost exactly equal to 748 gallons.

If you have reason to think the water meter in your property is recording incorrectly, you may request a “meter accuracy test” to be performed on your meter. The cost of the test is $180, and the fee must be paid in advance of scheduling an appointment for a meter test. Please reach out to Customer Service for more information.

Download How to Read a Water Meter for more information.

Property Transfer Meter Reading

If you are buying property in New York City it is important to request a Property Transfer Meter Reading (or title reading) prior to the closing. To protect yourself from charges incurred by the seller you must obtain the reading thirty (30) days prior to the closing. Buyers should have their legal representative request that the seller obtain this title reading thirty days prior to the closing.

Important steps to keep in mind:

  1. Request a title water meter reading from DEP prior to closing. You must request a title meter reading at least a month in advance of the closing. Don’t become responsible for services you didn’t use. Contact Customer Service to schedule a title reading.
  2. Sellers need to stop automated bill payments before the sale is final. Contact Customer Service for more information.
  3. Sellers who have opted to participate in the Service Line Protection Program should call (888) 300-3570 to cancel their service line protection coverage.
  4. Sellers must unenroll from their My DEP Account before the sale is final to stop receiving leak notifications and paperless bills. Contact Customer Service for more information.
  5. Buyers—Take advantage of online bill payments and sign up for a My DEP Account. A My DEP Account allows you to view your water consumption, detect costly leaks and pay your bills online.
  6. Buyers—Don’t forget to file a Customer Registration Form. This form provides DEP with the appropriate information information for water and sewer bills.

To print out this information, download the Buying or Selling Property Guide.