If you are experiencing an emergency, dial 911.
Filing a report with 311 is easy and helps us to quickly and efficiently follow up on your concern. Contacting 311 not only ensures that your report will be routed to the right city agency, but it also helps us to monitor and track complaints over time so that we can serve you better.
If you have filed a complaint with 311, use your service request number to check your Service Request Status.
Some common complaints that should be reported to 311 are:
To learn more about some common reasons for observing changes in your drinking water, visit Drinking Water Frequently Asked Questions.