Water Shut Off Notices

Property owners own and are responsible for their water service line, which connects their home to the City’s water main in the street. If you are a property owner and your water service line is leaking and causing a hazard, we will notify you (with a Water Shut Off Warning – Notice to Repair) to hire a licensed master plumber to fix the leak. If the leak is not fixed, you risk having your water service shut off. If your water service line is causing an emergency, such as flooding a neighbor’s basement, we will shut off your water service and notify you (with a Water Shut Off Notice for Non-Compliance or Emergency).

Repairs may be covered by your homeowners insurance or by DEP’s Service Line Protection Program, if you are currently enrolled.

Important Phone Numbers

DEP’s Service Line Protection Program: 888-300-3570
General Inquiries for DEP*: 718-595-5281
NYC Non-Emergency Information Line*: 311

*Assistance available in multiple languages

Water Shut Off Warning – Notice to Repair

Water Shut Off Warning – Notice to Repair

Download an example of a Water Shut Off Warning – Notice to Repair, available in: English, Español, 简体中文, русский, Kreyòl ayisyen, 한국어, বাংলা, Polski, العربية, Français, ײִדיש, Italiano, اردو.

If you have received a Water Shut Off Warning – Notice to Repair it means that:

  • we believe you have a leak in your water service line, and
  • you have three days to hire a licensed master plumber to fix the leak.

If you do not make the repairs within three days, we will shut off your water service and you will be charged a $1,000 shut off fee.

The repairs may be covered by your property’s insurance policy or by DEP’s Service Line Protection Program, if you are currently enrolled.

Please note that the licensed master plumber (LMP) must obtain all necessary NYC Department of Environmental Protection (DEP) and NYC Department of Transportation (DOT) permits prior to performing repair work. LMP&rsrquo;s can visit our Water and Sewer Permitting System for more information about DEP permits and Streets Works Permits for more information about DOT permits.

If you believe that this notice was sent to you by mistake—or have extreme circumstances that you want to bring to our attention, please call us at 718-595-5281.

Water Shut Off Notice for Non-Compliance or Emergency

Water Shut Off Notice for Non-Compliance or Emergency

Download an example of a Water Shut Off Notice for Non-Compliance or Emergency, available in: English, Español, 简体中文, русский, Kreyòl ayisyen, 한국어, বাংলা, Polski, العربية, Français, ײִדיש, Italiano, اردو.

If you received a Water Shut Off Notice for Non-Compliance or Emergency, it means that we must shut off your water supply because:

  • You did not comply with the three day notice to repair the leak on your water service line
  • OR

  • An emergency situation was created by a leak on your water service line

Repairs may be covered by your property’s insurance policy or by DEP’s Service Line Protection Program, if you are currently enrolled.

Property owners own and are responsible for their water service line, which connects their home to the City’s water main in the street. You must have a licensed master plumber (LMP) complete the necessary repairs and pay all fees owed to the New York City Department of Environmental Protection (DEP) before we can turn your water service back on.

Please note that the LMP must obtain all necessary DEP and Department of Transportation (DOT) permits prior to performing repair work. LMP&rsrquo;s can visit our Water and Sewer Permitting System for more information about DEP permits and Streets Works Permits for more information about DOT permits.

Water Shut Off Error Notice

Water Shut Off Error Notice

Download an example of a Water Shut Off Error Notice, available in: English, Español, 简体中文, русский, Kreyòl ayisyen, 한국어, বাংলা, Polski, العربية, Français, ײִדיש, Italiano, اردو.

If you received a Water Shut Off Error Notice, we determined that you were issued the following notice(s) in error:

  • Water Shut Off Warning – Notice to Repair
  • Non-Compliance or Emergency Water Shut Off Notice
  • Sewer Repair Order

If you would like reimbursement for plumber’s fees or damage caused by this error, please contact the NYC Comptroller’s Office within 90 days to file a claim. To learn more about filing a claim with the Comptroller, visit comptroller.nyc.gov or call 212-669-3916.